BSOD 6.1.7600.2.0.0.768.3 when watching videos

cassidyduran · 20 May 2010

We bought a brand new Dell computer in December, they finally sent us a replacement computer in April, and the problem continues: BOD whenever we watch a video. Dell says it is a Windows 7 problem, and we do not have Microsoft support available because Windows came preinstalled on our computer. Any help would be greatly appreciated.

Here is the error message, which is always the same:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\052010-21450-01.dmp
C:\Users\paul\AppData\Local\Temp\WER-47377-0.sysdata.xml

usasma · 20 May 2010

Please upload the memory dump files:

Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

cassidyduran · 20 May 2010

Okay. I think I have successfully attached the files you requested.

usasma · 20 May 2010

20 memory dump files from 19 Apr 2010 to the present (1 month)
All seem to be STOP 0x1E errors, with 1 driver blamed (WUSB54Gv4x64.sys)
This is related to your Wireless USB adapter (probably by Linksys).
The driver is dated from 2006 and, as such, is probably not even close to being compatible with Win7 x64.

Please turn off Driver Verifier immediately:

turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page and click on Finish

First, I don't recommend using these USB adapters - they have poor performance and have too many problems to be used reliably. I recommend using the type that plugs into your motherboard and has an antenna sticking out the back of your computer case.

That being said, please download a fresh copy of the Win7 x64 drivers for this device. If there aren't any Win7 drivers, then I'd suggest that you get a device that's Win7 compatible. Then uninstall the current driver software and install the freshly downloaded software.

If there are no Win7 drivers and you can't afford a new device right now, download the appropriate Vista x64 drivers. Then uninstall the current drivers and do the following to install the drivers in compatibility mode:

Compatibilty Mode Driver Installation:
1 - Download the latest driver from the manufacturer's website.
2 - Uninstall the current drivers using the Control Panel...Programs and features...Uninstall a program applet. Then verify that the driver/device has been removed in Device Manager
3 - Right click on freshly downloaded driver installation file and select "Properties"
4 - Select the Compatibility tab - and do the following:
- Click on the "Change settings for all users" button
- Click on the box to select "Run this program in compatibility mode for" and then select Windows Vista Service Pack 1
- Click on the box to select "Run as administrator"
- Click on OK to exit all the dialogs
5 - Right click on the driver installation file and select "Run as administrator"
6 - Let it install and see if that stops the BSOD's.
Also, here's an article on adding legacy devices to Win7: Configure Legacy Devices to Run on Windows 7

Summary of the BSOD's:

Code:


Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu May 20 09:46:54.213 2010 (GMT-4)
System Uptime: 0 days 0:06:50.055
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x1E
PROCESS_NAME:  iexplore.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed May 19 23:24:00.158 2010 (GMT-4)
System Uptime: 0 days 0:10:15.969
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  CarboniteServi
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed May 19 23:13:17.038 2010 (GMT-4)
System Uptime: 0 days 0:05:52.849
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  CarboniteServi
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed May 19 23:06:40.951 2010 (GMT-4)
System Uptime: 0 days 9:22:33.762
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  CarboniteServi
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed May 19 09:44:50.539 2010 (GMT-4)
System Uptime: 1 days 0:17:34.350
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  iexplore.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu May 13 19:56:41.992 2010 (GMT-4)
System Uptime: 0 days 8:41:56.803
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed May 12 20:50:41.115 2010 (GMT-4)
System Uptime: 2 days 3:57:30.925
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  CarboniteServi
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 10 16:52:17.311 2010 (GMT-4)
System Uptime: 1 days 5:23:43.121
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  LimeWire.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri May  7 19:06:52.928 2010 (GMT-4)
System Uptime: 0 days 7:55:40.739
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri May  7 11:10:20.054 2010 (GMT-4)
System Uptime: 0 days 1:40:21.864
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  iexplore.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri May  7 09:29:31.790 2010 (GMT-4)
System Uptime: 0 days 14:18:33.601
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  iexplore.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu May  6 19:10:32.370 2010 (GMT-4)
System Uptime: 0 days 9:42:29.056
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  iPodService.ex
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu May  6 09:27:36.413 2010 (GMT-4)
System Uptime: 0 days 0:06:29.224
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Apr 29 22:07:15.470 2010 (GMT-4)
System Uptime: 0 days 7:55:32.156
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  iTunes.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Apr 29 14:11:08.832 2010 (GMT-4)
System Uptime: 1 days 7:55:03.642
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  iexplore.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Apr 27 14:37:36.870 2010 (GMT-4)
System Uptime: 1 days 13:18:28.556
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Apr 26 01:18:06.872 2010 (GMT-4)
System Uptime: 2 days 5:24:26.682
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  LimeWire.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Apr 23 19:53:13.015 2010 (GMT-4)
System Uptime: 0 days 0:03:26.825
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  iexplore.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Apr 19 15:07:39.753 2010 (GMT-4)
System Uptime: 0 days 0:04:39.564
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  iexplore.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Apr 19 15:02:33.274 2010 (GMT-4)
System Uptime: 4 days 18:20:16.085
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for WUSB54Gv4x64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54Gv4x64.sys
Probably caused by : WUSB54Gv4x64.sys ( WUSB54Gv4x64+2d7cf )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  iexplore.exe

cassidyduran · 20 May 2010

Thank you for the help. I will take the steps you suggested.

cassidyduran · 23 May 2010

It worked! Yipeee! Thanks!

usasma · 23 May 2010

Dunno which one fixed it - but if you used the Compatibility mode to install Vista drivers, please understand that these can go "bad" at any time. And, fixing it the same way may not work a second time.

Good luck!

usasma · 11 Nov 2010

mbspanda - Please start your own topic so that your issues can get the individual attention that they deserve.