just got my laptop and getting unexpected shutdown...

Page 1 of 2 12 LastLast

  1. gitoy
    Posts : 6
    windows 7
       New #1

    just got my laptop and getting unexpected shutdown...


    since i got my laptop i get this unexpected shutdown everytime it idles...hope some of you gurus can help out and give a solution...

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF88004D2F89C
    BCP3: FFFFF88001F24780
    BCP4: 0000000000000000
    OS Version: 6_1_7600

    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\052010-22900-01.dmp
    C:\Users\gitoy\AppData\Local\Temp\WER-50856-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    here is my system info...

    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7600 Build 7600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name GITOY-PC
    System Manufacturer Acer
    System Model Aspire 5740
    System Type x64-based PC
    Processor Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz, 2267 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date Phoenix Technologies LTD V1.22, 3/18/2010
    SMBIOS Version 2.6
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7600.16385"
    User Name gitoy-PC\gitoy
    Time Zone Pacific Daylight Time
    Installed Physical Memory (RAM) 4.00 GB
    Total Physical Memory 3.86 GB
    Available Physical Memory 2.70 GB
    Total Virtual Memory 7.73 GB
    Available Virtual Memory 6.39 GB
    Page File Space 3.86 GB
    Page File C:\pagefile.sys


    thanks in advance...
      My Computer
    Quote Quote

  3. Capt.Jack Sparrow
    Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       New #2

    Hello !! Welcome to SF !!

    We need to dump file in order for us to analysis Blue Screen https://www.sevenforums.com/crash-loc...d-problem.html

    - Captain
      My Computer
    Quote Quote

  4. gitoy
    Posts : 6
    windows 7
    Thread Starter
       New #3

    thanks...i can't open the dump file...access denied...how do i copy it?...

    sorry i am a noob...
      My Computer
    Quote Quote

  6. gitoy
    Posts : 6
    windows 7
    Thread Starter
       New #4

    okay i figured out how to upload the dump file on the desktop but it keeps going to notepad when i open it and all i get is gibberish...
      My Computer
    Quote Quote

  7. Capt.Jack Sparrow
    Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       New #5

    gitoy said:
    okay i figured out how to upload the dump file on the desktop but it keeps going to notepad when i open it and all i get is gibberish...

    Don't open it. Just upload it here !!
      My Computer
    Quote Quote

  8. gitoy
    Posts : 6
    windows 7
    Thread Starter
       New #6

    lol...now how do i upload it from my desktop to here!...sorry
      My Computer
    Quote Quote

  10. Capt.Jack Sparrow
    Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       New #7

    Hello !!

    Try this article !! https://www.sevenforums.com/tutorials...en-forums.html
      My Computer
    Quote Quote

  11. gitoy
    Posts : 6
    windows 7
    Thread Starter
       New #8

    hope i am doing this right captain jack sparrow!!...

    Attachment 74028

    Attachment 74029
      My Computer
    Quote Quote

  12. Capt.Jack Sparrow
    Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       New #9

    gitoy said:
    hope i am doing this right captain jack sparrow!!...

    Attachment 74028

    Attachment 74029
    Yup... You have got it rite this time !!
    I guess it has something to do with your Display card / Direct X Drivers. Also there is a System service execption have has happened EXCEPTION_CODE: (NTSTATUS) 0xc0000005 while usually caused by Third party Firewall or Antivirus.
    I would recommend you to uninstall Firewall or Antivirus completely and use the Removal Tool to clear then left over file. Also remove your Display drivers completely and download a fresh copy and install it.
    Download MemTest86+ and run a Memory Diagnostic atleast 6 passes to make sure the Memory is doing good. Follow this Link for Tutorial Guide to using Memtest86+
    Code:
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Kernel base = 0xfffff800`02e4f000 PsLoadedModuleList = 0xfffff800`0308ce50
Debug session time: Thu May 20 22:27:59.456 2010 (GMT+6)
System Uptime: 0 days 9:01:02.017
SYSTEM_SERVICE_EXCEPTION (3b)
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
    Hope this helps,
    Captain
      My Computer
    Quote Quote

  13. gitoy
    Posts : 6
    windows 7
    Thread Starter
       New #10

    thanks mate...will do...
      My Computer
    Quote Quote

 
Page 1 of 2 12 LastLast

  Related Discussions
Hey everyone, have here a laptop with no history of prior problems suddenly showing a BSOD while undergoing unrelated routine tasks. Here are the details: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional information about the...
Unexpected shutdown HELP
in General Discussion

i get really annoyed when i wake up and turn on my pc. then suddenly it appears as someone had shutdown my pc i get an unexpected shutdown because of some bluescreen.. but i dint do anything what could be the problem? please help me. i spent quite a bit of money on this pc
Unexpected Shutdown
in BSOD Help and Support

My computer has been doing this for about a week. I haven't had time to do anything about it. I dont know why it started doing it. Also sometimes I'll get a blue screen that appears for about ten seconds before it turns off. there is a number that counts up to 100, and says Dumping Physical Memory....
HP Laptop unexpected shutdown
in BSOD Help and Support

Is Windows 7 . . . - x64 - the original installed OS on the system? YES - an OEM or full retail version? OEM - What is the age of system (hardware)? 1 week old - What is the age of OS installation same Here is the message I receive after frequent, random shutdowns:
Unexpected Shutdown
in General Discussion

Hi, I was using my laptop for general browsing, when all of a sudden, it turned off. At first, I tried turning it back on, but it wouldn't, so I plugged in the charger and it turned on. It then reported that windows hadn't shutdown safely etc. The thing is though, I checked the battery levels...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 00:29.
Find Us