Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.



Windows 7: help....problem event name blue screen

20 May 2010   #1

windows 7
 
 
help....problem event name blue screen

hey all,

i bought my laptop in December(Acer aspire 5738), never had a problem with it until today. While playing a video all of a sudden a blue screen appears, but before i can read anything it disappears and the computer restarts. After restarting, this is what i get,

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80003210477
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\052010-18111-01.dmp
C:\Users\kaka\AppData\Local\Temp\WER-37892-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

My System SpecsSystem Spec
.

20 May 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by captainawesome View Post
hey all,

i bought my laptop in December(Acer aspire 5738), never had a problem with it until today. While playing a video all of a sudden a blue screen appears, but before i can read anything it disappears and the computer restarts. After restarting, this is what i get,

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80003210477
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\052010-18111-01.dmp
C:\Users\kaka\AppData\Local\Temp\WER-37892-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Hi and welcome

easy one these were caused by your network driver NETw5s64.sys. You need to download a fresh copy and install it.

Let us know if you need help

Ken



Code:
BugCheck A, {0, 2, 0, fffff80003210477}
Probably caused by : NETw5s64.sys ( NETw5s64+b76b )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck A, {0, 2, 0, fffff80003208477}
Probably caused by : NETw5s64.sys ( NETw5s64+b76b )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck A, {0, 2, 0, fffff8000320c477}
Probably caused by : NETw5s64.sys ( NETw5s64+b76b )
My System SpecsSystem Spec
20 May 2010   #3

windows 7
 
 

hi,
thnx zigzag for your input
but i am going to need a bigger favor from you
i am a computer illiterate, so i have no idea what a network driver is and how to update it
so could you please guide me step by step as to what i should do
My System SpecsSystem Spec
.


20 May 2010   #4

Windows 7 Professional x64
 
 

Go here and select your model: Service & Support

Then download the latest LAN and Wireless drivers.

You can also go to Device Management (type devmgmt.msc into the start menu), right-click on your card, and select Update Driver Software.
My System SpecsSystem Spec
20 May 2010   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by captainawesome View Post
hi,
thnx zigzag for your input
but i am going to need a bigger favor from you
i am a computer illiterate, so i have no idea what a network driver is and how to update it
so could you please guide me step by step as to what i should do
sure are you 32bit or 64??
My System SpecsSystem Spec
21 May 2010   #6

windows 7
 
 

64-bit
My System SpecsSystem Spec
23 May 2010   #7

windows 7
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Go here and select your model: Service & Support

Then download the latest LAN and Wireless drivers.

You can also go to Device Management (type devmgmt.msc into the start menu), right-click on your card, and select Update Driver Software.


hey there,
so i went to the support site, got the driver, but since i am a computer illiterate
could you please guide me how do i update the driver, after unzipping the downloaded file, there are two folders one s32 other s64, in the s64 folder are the following
dpinst64(application)
iProDifX.dll
iProDifX(application)
NETw5v64
NETw5v64
NETw5v64.sys

could you please tell me wht the heck am i supposed to do, the blue screen thingy stopped for almost 2 days, but happened again tonight
My System SpecsSystem Spec
23 May 2010   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by captainawesome View Post
Quote   Quote: Originally Posted by Jonathan_King View Post
Go here and select your model: Service & Support

Then download the latest LAN and Wireless drivers.

You can also go to Device Management (type devmgmt.msc into the start menu), right-click on your card, and select Update Driver Software.


hey there,
so i went to the support site, got the driver, but since i am a computer illiterate
could you please guide me how do i update the driver, after unzipping the downloaded file, there are two folders one s32 other s64, in the s64 folder are the following
dpinst64(application)
iProDifX.dll
iProDifX(application)
NETw5v64
NETw5v64
NETw5v64.sys

could you please tell me wht the heck am i supposed to do, the blue screen thingy stopped for almost 2 days, but happened again tonight

From the looks of it I suspect the dlinst64 is the installer. Try double clicking on it.

Let us know if that isnt it.


Ken
My System SpecsSystem Spec
23 May 2010   #9

windows 7
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by captainawesome View Post
Quote   Quote: Originally Posted by Jonathan_King View Post
Go here and select your model: Service & Support

Then download the latest LAN and Wireless drivers.

You can also go to Device Management (type devmgmt.msc into the start menu), right-click on your card, and select Update Driver Software.


hey there,
so i went to the support site, got the driver, but since i am a computer illiterate
could you please guide me how do i update the driver, after unzipping the downloaded file, there are two folders one s32 other s64, in the s64 folder are the following
dpinst64(application)
iProDifX.dll
iProDifX(application)
NETw5v64
NETw5v64
NETw5v64.sys

could you please tell me wht the heck am i supposed to do, the blue screen thingy stopped for almost 2 days, but happened again tonight

From the looks of it I suspect the dlinst64 is the installer. Try double clicking on it.

Let us know if that isnt it.


Ken


i tried, it says i do not have sufficient security privileges to install hardware on this computer, contact your site admin, but i dont get it, this is my lappy, i am the only user doesnt tht make me the admin
My System SpecsSystem Spec
24 May 2010   #10

windows 7
 
 

i tried, it says i do not have sufficient security privileges to install hardware on this computer, contact your site admin, but i dont get it, this is my lappy, i am the only user doesnt tht make me the admin
My System SpecsSystem Spec
Reply

 help....problem event name blue screen





Thread Tools



Similar help and support threads for2: help....problem event name blue screen
Thread Forum
Blue Screen event BSOD Help and Support
Blue Screen on Windows 7 Problem Event Name:BlueScreen BSOD Help and Support
Problem Event: Blue Screen. BSOD Help and Support
Problem event name: Blue screen..... plz help Drivers
Another Problem Event Name: Blue Screen BSOD Help and Support
Blue Screen Crash (Event ID 41)- HP G60 BSOD Help and Support
Problem Event Name: Blue Screen HELLLLP!! BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 03:43 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33