Win 7 random crash

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  1. Posts : 11
    win 7 pro x64
       #1

    Win 7 random crash


    Hi all

    i have a problem
    i had old MB (MSI) and system randomly (1hour to weeek periode) crashed several times, no reason
    now i claimed new one from asus, system is good, but randomly (1 month maybe 2 is periode) is crashing too, hmm no big deal
    BUT i was rendering static image in 3ds MAX 2010 64 with engine Mental Ray (default), and it crashed, two times. wtf? temperatures are good, power is stable, system is up to date.
    here is dump, see att.

    hope somebody will help me :)
      My Computer


  2. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #2

    domino3d said:
    Hi all

    i have a problem
    i had old MB (MSI) and system randomly (1hour to weeek periode) crashed several times, no reason
    now i claimed new one from asus, system is good, but randomly (1 month maybe 2 is periode) is crashing too, hmm no big deal
    BUT i was rendering static image in 3ds MAX 2010 64 with engine Mental Ray (default), and it crashed, two times. wtf? temperatures are good, power is stable, system is up to date.
    here is dump, see att.

    hope somebody will help me :)
    Hello !! Welcome ro SF !!

    The Dump file thinks it some hardware that has caused to crash. But we can stick with basics.

    I would recommend to Run Hard Drive Diagnostic and Memory Diagnostic

    Update the Following Driver

    Code:
    jraid.sys    Mon Nov 26 08:46:32 2007

    Code:
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Fri May 21 19:22:03.072 2010 (GMT+6)
    System Uptime: 0 days 8:19:15.992
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  firefox.exe
    Hope this helps,
    Captain
      My Computer


  3. Posts : 13,354
    Windows 7 Professional x64
       #3

    Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_052110-20841-01.zip\052110-20841-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`03051000 PsLoadedModuleList = 0xfffff800`0328ee50
    Debug session time: Fri May 21 09:52:03.072 2010 (GMT-4)
    System Uptime: 0 days 8:19:15.992
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .................................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {f10fffa, 2, 1, fffff8800283286b}
    
    Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for sptd.sys
    *** ERROR: Module load completed but symbols could not be loaded for sptd.sys
    Probably caused by : hardware ( mouhid!MouHid_ReadComplete+28f )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 000000000f10fffa, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff8800283286b, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032f90e0
     000000000f10fffa 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    mouhid!MouHid_ReadComplete+28f
    fffff880`0283286b 10741d39        adc     byte ptr [rbp+rbx+39h],dh
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  firefox.exe
    
    TRAP_FRAME:  fffff80000ba27c0 -- (.trap 0xfffff80000ba27c0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000110000 rbx=0000000000000000 rcx=fffffa8008a51d64
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8800283286b rsp=fffff80000ba2950 rbp=0000000000000001
     r8=000000000000ffff  r9=0000000000000002 r10=0000000000000002
    r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    mouhid!MouHid_ReadComplete+0x28f:
    fffff880`0283286b 10741d39        adc     byte ptr [rbp+rbx+39h],dh ss:00000000`0000003a=??
    Resetting default scope
    
    MISALIGNED_IP: 
    mouhid!MouHid_ReadComplete+28f
    fffff880`0283286b 10741d39        adc     byte ptr [rbp+rbx+39h],dh
    
    LAST_CONTROL_TRANSFER:  from fffff800030c0b69 to fffff800030c1600
    
    STACK_TEXT:  
    fffff800`00ba2678 fffff800`030c0b69 : 00000000`0000000a 00000000`0f10fffa 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff800`00ba2680 fffff800`030bf7e0 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffd0a2`7c3a7c18 : nt!KiBugCheckDispatch+0x69
    fffff800`00ba27c0 fffff880`0283286b : 00000000`00000000 00000000`00000001 fffffa80`08a51960 fffffa80`08a51c20 : nt!KiPageFault+0x260
    fffff800`00ba2950 fffff800`030c3c26 : fffffa80`08381293 fffff880`02817a33 fffffa80`00000000 00000000`00000000 : mouhid!MouHid_ReadComplete+0x28f
    fffff800`00ba29d0 fffff880`02810acc : fffffa80`08a4ee10 fffffa80`08a4ee06 fffffa80`08a4bc00 00000000`00000000 : nt!IopfCompleteRequest+0x3a6
    fffff800`00ba2ab0 fffff880`02810d35 : fffffa80`08a4fb02 fffffa80`08a4fb00 fffffa80`08a4bcb0 00000000`00000008 : HIDCLASS!HidpDistributeInterruptReport+0x130
    fffff800`00ba2b40 fffff800`030c3c26 : fffffa80`08333933 00000000`00000000 fffffa80`08a4bb01 fffffa80`08333740 : HIDCLASS!HidpInterruptReadComplete+0x235
    fffff800`00ba2bd0 fffff880`040a05d9 : fffffa80`08288050 fffffa80`09dce400 00000000`00000000 00000000`00000000 : nt!IopfCompleteRequest+0x3a6
    fffff800`00ba2cb0 fffff880`040a0ab7 : fffffa80`09bde402 fffffa80`08333740 00000000`ffffffff fffffa80`08288ea8 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0xa15
    fffff800`00ba2d90 fffff880`0409e64f : fffffa80`08288ea8 fffffa80`082881a0 fffffa80`08289040 00000000`00000000 : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
    fffff800`00ba2df0 fffff880`0408ff89 : fffffa80`08288050 00000000`00000000 fffffa80`081e2702 fffffa80`08288ea8 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
    fffff800`00ba2e30 fffff880`0110898a : fffffa80`081e2000 fffffa80`08288ea8 fffffa80`081e2750 fffffa80`08288ec0 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
    fffff800`00ba2e60 fffffa80`081e2000 : fffffa80`08288ea8 fffffa80`081e2750 fffffa80`08288ec0 fffffa80`00000002 : sptd+0x4398a
    fffff800`00ba2e68 fffffa80`08288ea8 : fffffa80`081e2750 fffffa80`08288ec0 fffffa80`00000002 01caf8ec`cabb5507 : 0xfffffa80`081e2000
    fffff800`00ba2e70 fffffa80`081e2750 : fffffa80`08288ec0 fffffa80`00000002 01caf8ec`cabb5507 00000000`73ad2450 : 0xfffffa80`08288ea8
    fffff800`00ba2e78 fffffa80`08288ec0 : fffffa80`00000002 01caf8ec`cabb5507 00000000`73ad2450 00000000`00000022 : 0xfffffa80`081e2750
    fffff800`00ba2e80 fffffa80`00000002 : 01caf8ec`cabb5507 00000000`73ad2450 00000000`00000022 00000000`00000000 : 0xfffffa80`08288ec0
    fffff800`00ba2e88 01caf8ec`cabb5507 : 00000000`73ad2450 00000000`00000022 00000000`00000000 00000000`00000000 : 0xfffffa80`00000002
    fffff800`00ba2e90 00000000`73ad2450 : 00000000`00000022 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1caf8ec`cabb5507
    fffff800`00ba2e98 00000000`00000022 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`08288ec0 : 0x73ad2450
    fffff800`00ba2ea0 00000000`00000000 : 00000000`00000000 00000000`00000000 fffffa80`08288ec0 fffffa80`08288ea8 : 0x22
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    mouhid!MouHid_ReadComplete+28f
    fffff880`0283286b 10741d39        adc     byte ptr [rbp+rbx+39h],dh
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  mouhid!MouHid_ReadComplete+28f
    
    FOLLOWUP_NAME:  MachineOwner
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: hardware
    
    FAILURE_BUCKET_ID:  X64_IP_MISALIGNED_mouhid.sys
    
    BUCKET_ID:  X64_IP_MISALIGNED_mouhid.sys
    
    Followup: MachineOwner
    ---------
      My Computer


  4. Posts : 150
    Windows 7 Ultimate 64-Bit
       #4

    FAILURE_BUCKET_ID: X64_IP_MISALIGNED_mouhid.sys.

    Seems your USB mouse is causing the issue and may have happened while using firefox! Try uninstalling mouse from Device Manager and testing after this! :)
      My Computer


  5. Posts : 11
    win 7 pro x64
    Thread Starter
       #5

    wow, thanks guys for fast reply, i will try it all and let you know the result :)

    tezlewis: mouse? are you sure ? and what should i do without it ? its Laser mouse X7 from A4tech with standart driver
      My Computer


  6. Posts : 11
    win 7 pro x64
    Thread Starter
       #6

    Jonathan_King said:
    Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%....

    [/code]
    remove or disable? remove like uninstall from system? or just turn it off?
      My Computer


  7. Posts : 11,840
    64-bit Windows 8.1 Pro
       #7

    domino3d said:
    Jonathan_King said:
    Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%....

    [/code]
    remove or disable? remove like uninstall from system? or just turn it off?
    Uninstall them completely. If it resolves your problem, great, if not you always have the option to reinstall them, but JK is usually spot on with his advice..
      My Computer


  8. Posts : 11
    win 7 pro x64
    Thread Starter
       #8

    unistalling helped :)
    thanks guys

    PS: i installed few new drivers (one, i didnt find newer then i had) something with disks
      My Computer


  9. Posts : 11
    win 7 pro x64
    Thread Starter
       #9

    well, unistaling didnt helped, after some time, here comes same issue
    any ideas? should i unistal that mouse? :/
      My Computer


  10. Posts : 11,840
    64-bit Windows 8.1 Pro
       #10

    That would be the next step IMO ... try a different mouse...
      My Computer


 
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