Windows 7: Regular Freezes and BSODs

lemmy · 21 May 2010

Hi folks,
I hope someone can help me get to the bottom of the instability problems I'm having with my Windows 7 PC. I'm getting a freeze once every two or three sessions, which I have to do a hard reset to escape. Also, when the machine is left to sleep, it will often, but not always, do a BSOD, with error 9F, driver_power_state_failure.
I've tried updating all drivers.
My sleep problems improved when I deleted my old Windows folder, Windows.old. Before I did that I couldn't wake the computer from the keyboard - I had to use the power switch - and there was no hibernate option. I guess drivers were being used from the Windows.old folder by mistake.
By the way I didn't upgrade, I did a clean install of Win 7, but on a disk with Win XP.
Attached are some of my most recent dump files.
Thanks!

zigzag3143 · 21 May 2010

Quote: Originally Posted by lemmy

Hi folks,
I hope someone can help me get to the bottom of the instability problems I'm having with my Windows 7 PC. I'm getting a freeze once every two or three sessions, which I have to do a hard reset to escape. Also, when the machine is left to sleep, it will often, but not always, do a BSOD, with error 9F, driver_power_state_failure.
I've tried updating all drivers.
My sleep problems improved when I deleted my old Windows folder, Windows.old. Before I did that I couldn't wake the computer from the keyboard - I had to use the power switch - and there was no hibernate option. I guess drivers were being used from the Windows.old folder by mistake.
By the way I didn't upgrade, I did a clean install of Win 7, but on a disk with Win XP.
Attached are some of my most recent dump files.
Thanks!

These were all caused by your realtek network driver. I would download a fresh copy and install it

let us know if you need help

Ken

Code:

BugCheck 9F, {3, fffffa8005d61060, fffff8000415c518, fffffa800a9758c0}
Probably caused by : Rt64win7.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 9F, {3, fffffa8005d5e060, fffff80000b9c518, fffffa800960c2e0}
Probably caused by : Rt64win7.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 9F, {3, fffffa8005d84a20, fffff80000b9c518, fffffa80086a3390}
Probably caused by : Rt64win7.sys

lemmy · 22 May 2010

Hi Ken,
Thanks for checking that out.
I've done my best to remove all existing LAN drivers and have installed the latest Realtek ones.
Fingers crossed.

zigzag3143 · 22 May 2010

Quote: Originally Posted by lemmy

Hi Ken,
Thanks for checking that out.
I've done my best to remove all existing LAN drivers and have installed the latest Realtek ones.
Fingers crossed.

Here too. I do BSOD's because I hate them {grin}

lemmy · 23 May 2010

Well, sadly that didn't do it, though I'm confident that I have the latest Realtek LAN drivers installed. Same BSOD when the computer was left to sleep.
Here's the latest dump file.
Best wishes.

CarlTR6 · 23 May 2010

Your latest dump file is still pointing to a Realtek driver issue.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_052310-19968-01.zip\052310-19968-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c500?
Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c55000 PsLoadedModuleList = 0xfffff800`02e92e50
Debug session time: Sun May 23 07:23:31.055 2010 (GMT-4)
System Uptime: 0 days 4:15:09.983
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8005d60060, fffff80000b9c518, fffffa80060894a0}

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys

Followup: MachineOwner

Hang on and we will try to get to the bottom of this.

lemmy · 24 May 2010

Thanks.
Let me know if you need any other info.

lemmy · 24 May 2010

A system search shows that I have old versions of Rt64win7.sys in this folder:
C:\Windows\System32\DriverStore\FileRepository\netrtx64.inf_amd64_neutral_410e89ed86071c9b

and this folder:
C:\Windows\winsxs\amd64_netrtx64.inf_31bf3856ad364e35_6.1.7600.16385_none_aa7bee9a02fd3a89

The other copies on the machine, including in the System32 folder, are all the most up to date.

Do you think this is relevant?

lemmy · 05 Jun 2010

Well it looked as though this was probably down to Zone Alarm. It's been reported to cause freezes with MS Security Essentials. Also its driver vsdatant.sys caused a problem straight away when I tried verifying drivers. Things have been fine since uninstalling it. Fingers crossed again.

CarlTR6 · 05 Jun 2010

ZA is known cause of BSOD's on some Win 7 systems. I am not able to run it. Here's hopping your problem is solved!

Windows 7: Regular Freezes and BSODs

Regular Freezes and BSODs problems?