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Windows 7: Debug please!

04 Jun 2010   #21
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Your computer is built by HP right? If I were you what I would do now is contact HP and try to get your computer fixed via them.

Make sure you accurately describe the problem.

Quote:
Then it hangs and freezes at the HP screen (the first screen you see when you hit the power button)
That above line is the most crucial when trying to convince them it is a hardware problem rather than a Windows problem. The system will not do that if it is not a hardware problem.

Regards,
Reventon


My System SpecsSystem Spec
04 Jun 2010   #22
Tews

64-bit Windows 8.1 Pro
 
 

Your .dmp file points to iaStorV.sys as the reason for your crash ... iaStorV.sys is the Intel Matrix Storage Manager driver.. Download the latest version from Intel and install .... let us know if you need help with this....

Attachment 76724
My System SpecsSystem Spec
04 Jun 2010   #23
PHOBOY510

Windows 7 Ultimate x64/Windows 7 Home Premium x64
 
 

i actually do need help with this, and i doubt HP would do anything to help as this computer is past its warranty. (Its about 3 years old)

The crashes seem pretty sporadic, it ranges from USB to ccsr.sys. and I have seen a number of people on the forums with the similar problem but no solution. So I'm pretty concerned as to if there really is a fix for this problem.

I'm trying to do another memtest with memtest86 but the computer wont boot from my disk, i set cdrom as first in the bios, don't understand.

Theres also a variety of bsods I have. Tews, I have windows 7 installed on this computer and it used to have vista, but having installed windows 7 doesn't that wipe out all of the drivers? shouldn't the intel driver be irrelevant? Also I am unsure as to how to fix the Intel Storage Matrix driver. Please provide steps on how to do so as I am a huge amateur.

BTW i just wanted to throw this out, its an

HP M8430F

if you could look up those specs on the HP website.
I upgraded the power supply with an ANTEC Earthwatts 650
as well as an
ATI HD RADEON 4870

I'm not sure if its a windows update problem or if the problem resides in the hardware.
Yes it also crashes in safe mode if I just leave it running.
After 7 hard resets the computer runs fine.

Is the computer like a car? does it have to warm up before use?


Thanks, I appreciate both Reventon and Tews for helping me out
My System SpecsSystem Spec
04 Jun 2010   #24
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Quote:
Is the computer like a car? does it have to warm up before use?
It shouldn't need too. It does however seem like your problem's only occur when your computer is 'cold'

Quote:
Also I am unsure as to how to fix the Intel Storage Matrix driver.
Download from here and install.

Quote:
I'm trying to do another memtest with memtest86 but the computer wont boot from my disk, i set cdrom as first in the bios, don't understand.
Download the auto-installer for USB from here, run it to install onto a USB stick, then boot from the USB stick instead of the CD drive.

Quote:
I'm not sure if its a windows update problem or if the problem resides in the hardware.
Yes it also crashes in safe mode if I just leave it running.
It is almost certainly hardware.

Start with the memtest, then we will have to move onto other hardware troubleshooting.

Regards,
Reventon
My System SpecsSystem Spec
04 Jun 2010   #25
PHOBOY510

Windows 7 Ultimate x64/Windows 7 Home Premium x64
 
 

ok so I used memtest86 and it returned with no errors.
did it for 8 passes, and left it on overnight.

also, I don't believe I have an intel storage matrix driver.
Is there any way I can find out if I have it or not? I would hate it if I installed a driver for something I don't have. Aren't Intel storage matrix drivers for computers with integrated graphics? Should I download and install it any way? Problems?
My System SpecsSystem Spec
05 Jun 2010   #26
PHOBOY510

Windows 7 Ultimate x64/Windows 7 Home Premium x64
 
 

I HAVE FOUND THE PROBLEM
since BSODS occur during first boot up, I decided to do a memtest during the start
and it found 35 errors.

After finding those 35 errors, the computer crashes. So is it all 4 sticks of ram?

Also I have added a third party antec earthwatts 650 PSU is this the cause of my memory problems?

however i have tested 4 gigs of ram at the same time and im not sure which stick of ram is at fault. HOWEVER I do have extended warranty at Fry's but i have had a HORRIBLE experience with them charging me $70 for diagnostic fees and finding nothing hardware related to be at fault despite having argued with them for so long. But now I have taken pictures of the memtest

You guys think that these pictures I have will still allow them to weasel their way out of my warranty?

I have the # to the store manager because of a terrible experience i have had with their service dept.
My System SpecsSystem Spec
05 Jun 2010   #27
PHOBOY510

Windows 7 Ultimate x64/Windows 7 Home Premium x64
 
 

are my specs OK? Im starting to wonder if its my PSU thats making my memory go bad
I'm assuming that its the new PSU thats causing my frequencies to go crazy, but I don't know anything about that.
heres the link to my memory frequencies and specs

CPU-Z Validator 3.1

please check
My System SpecsSystem Spec
05 Jun 2010   #28
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Well, something is wrong with your CPU anyway.

Your CPU should be clocked at 2.4 GHz as shown here.

However it is shown on that link as only being 1.6Ghz.

Can you also upload a screenshot of just the Memory tab in CPU-Z as your link does not show that.

Have you changed the memory or the settings in the BIOS in any way?

Regards,
Reventon
My System SpecsSystem Spec
05 Jun 2010   #29
PHOBOY510

Windows 7 Ultimate x64/Windows 7 Home Premium x64
 
 

Ok, so I uploadeed just the memory screen of it,

I don't think anythings wrong with the CPU, because if I open a program or a game. The 400mhz turns into 2.3999 ghz same thing with my laptop. I think when it's idling it lowers its clock speed to save energy.

Check it out! Thanks
My System SpecsSystem Spec
05 Jun 2010   #30
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Sorry, forgot about that.

It's been a while since I have used CPU-Z, I forgot that the memory info was actually under a different tab. Can you go to the SPD tab instead and take a screenshot for each one of the slots.
My System SpecsSystem Spec
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 Debug please!




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