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Windows 7: Debug please!

22 May 2010   #1
PHOBOY510

Windows 7 Ultimate x64/Windows 7 Home Premium x64
 
 
Debug please!

thanks guys


My System SpecsSystem Spec
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22 May 2010   #2
Pauly

Win7 Ultimate X64
 
 

Dump reports error code 0x1 BSOD Index
Quite a rare one not sure what to suggest
My System SpecsSystem Spec
22 May 2010   #3
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

To start with, you have a few drivers out of date:
Code:

pcouffin pcouffin.sys Wed Dec 06 03:39:30 2006 (457584A2)
VSTBS26  VSTBS26.SYS  Thu Oct 16 13:54:06 2008 (48F690AE)
VSTCNXT6 VSTCNXT6.SYS Thu Oct 16 13:52:22 2008 (48F69046)
VSTDPV6  VSTDPV6.SYS  Thu Oct 16 13:57:45 2008 (48F69189)
1st driver is part of several CD/DVD burning applications - so update any that you have.

Last 3 drivers are for a 56k modem. Normally I would not worry about them; but they were loaded at the time of the crash. So it would be advisable to update those drivers too (you should find them on your computer manufacturers website)

Finally, I notice that you are using Kaspersky Security software. We see lots of BSODs that are caused by KIS, and I would advise that you remove it if problems still occur after the driver updates.

KIS Removal Instructions: KIS Removal -- jcgriff2.com

Regards,
Reventon
My System SpecsSystem Spec
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26 May 2010   #4
PHOBOY510

Windows 7 Ultimate x64/Windows 7 Home Premium x64
 
 

Thank you! i really appreciate it, how would i go on about updating it?
My System SpecsSystem Spec
26 May 2010   #5
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

I am guessing your computer is a laptop?
What model is it?
My System SpecsSystem Spec
26 May 2010   #6
PHOBOY510

Windows 7 Ultimate x64/Windows 7 Home Premium x64
 
 

its actually a desktop
its an HP m8430f, not sure which update to download from their site though
My System SpecsSystem Spec
26 May 2010   #7
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Hi,

On HPs site there only appears to be one update, and that is for your DVD drive, so install that.

If this is the same system that was mentioned in this thread then we are most likely looking at a Hardware issue.

Still try removing Kaspersky.

KIS Removal Instructions: KIS Removal -- jcgriff2.com

Regards,
Reventon
My System SpecsSystem Spec
26 May 2010   #8
PHOBOY510

Windows 7 Ultimate x64/Windows 7 Home Premium x64
 
 

so far works great with the update.
Thanks again!!!
My System SpecsSystem Spec
26 May 2010   #9
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

I am fairly sure the problem is not related to the DVD drive.. so just see how it goes.
My System SpecsSystem Spec
26 May 2010   #10
PHOBOY510

Windows 7 Ultimate x64/Windows 7 Home Premium x64
 
 

probably not, but it seems to be running OK.
if it crashes again I will post the minidumps again for you on this same thread.
Thanks again Reventon!
My System SpecsSystem Spec
Reply

 Debug please!




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