Debug please!

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  1. Posts : 43
    Windows 7 Ultimate x64/Windows 7 Home Premium x64
       #1

    Debug please!


    thanks guys
      My Computer


  2. Posts : 2,573
    Win7 Ultimate X64
       #2

    Dump reports error code 0x1 BSOD Index
    Quite a rare one not sure what to suggest
      My Computer


  3. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #3

    To start with, you have a few drivers out of date:
    Code:
    
    pcouffin pcouffin.sys Wed Dec 06 03:39:30 2006 (457584A2)
    VSTBS26  VSTBS26.SYS  Thu Oct 16 13:54:06 2008 (48F690AE)
    VSTCNXT6 VSTCNXT6.SYS Thu Oct 16 13:52:22 2008 (48F69046)
    VSTDPV6  VSTDPV6.SYS  Thu Oct 16 13:57:45 2008 (48F69189)
    
    1st driver is part of several CD/DVD burning applications - so update any that you have.

    Last 3 drivers are for a 56k modem. Normally I would not worry about them; but they were loaded at the time of the crash. So it would be advisable to update those drivers too (you should find them on your computer manufacturers website)

    Finally, I notice that you are using Kaspersky Security software. We see lots of BSODs that are caused by KIS, and I would advise that you remove it if problems still occur after the driver updates.

    KIS Removal Instructions: KIS Removal -- jcgriff2.com

    Regards,
    Reventon
      My Computer


  4. Posts : 43
    Windows 7 Ultimate x64/Windows 7 Home Premium x64
    Thread Starter
       #4

    Thank you! i really appreciate it, how would i go on about updating it?
      My Computer


  5. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #5

    I am guessing your computer is a laptop?
    What model is it?
      My Computer


  6. Posts : 43
    Windows 7 Ultimate x64/Windows 7 Home Premium x64
    Thread Starter
       #6

    its actually a desktop
    its an HP m8430f, not sure which update to download from their site though
      My Computer


  7. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #7

    Hi,

    On HPs site there only appears to be one update, and that is for your DVD drive, so install that.

    If this is the same system that was mentioned in this thread then we are most likely looking at a Hardware issue.

    Still try removing Kaspersky.

    KIS Removal Instructions: KIS Removal -- jcgriff2.com

    Regards,
    Reventon
      My Computer


  8. Posts : 43
    Windows 7 Ultimate x64/Windows 7 Home Premium x64
    Thread Starter
       #8

    so far works great with the update.
    Thanks again!!!
      My Computer


  9. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #9

    I am fairly sure the problem is not related to the DVD drive.. so just see how it goes.
      My Computer


  10. Posts : 43
    Windows 7 Ultimate x64/Windows 7 Home Premium x64
    Thread Starter
       #10

    probably not, but it seems to be running OK.
    if it crashes again I will post the minidumps again for you on this same thread.
    Thanks again Reventon!
      My Computer


 
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