Windows 7 Random Reboots no BSoD

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  1. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #11

    HMonk said:
    Two points:

    1. WhoCrashed is, indeed, a great entry-level app;

    2. I completely forgot about the lack of a dmp file.

    It's no excuse but I claim age!

    An old Monk
    No sweat. Its a senior moment, and I have them all the time :)
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  3. bendold
    Posts : 19
    Windows 7 Ultimate
    Thread Starter
       New #12

    I will swap out the PSU but it is brand new 500W coolmaster. The times it dumps vary but if the computer is not being used it doesn't reboot. Ran all night long last night without rebooting. When you start using it and especially if you are watching video online it reboots.

    I should restate that if it is in safe mode it doesn't reboot while watching the online video.
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  4. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #13

    bendold said:
    I will swap out the PSU but it is brand new 500W coolmaster. The times it dumps vary but if the computer is not being used it doesn't reboot. Ran all night long last night without rebooting. When you start using it and especially if you are watching video online it reboots.

    I should restate that if it is in safe mode it doesn't reboot while watching the online video.
    since it works in safe mode I would think it is software. Still could be hware but not likely.
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  6. bendold
    Posts : 19
    Windows 7 Ultimate
    Thread Starter
       New #14

    That is what my thoughts are but its a fresh install of Windows 7 and seems to happen only on this computer. I am not sure if it is a driver problem or software glitch.
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  7. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #15

    bendold said:
    That is what my thoughts are but its a fresh install of Windows 7 and seems to happen only on this computer. I am not sure if it is a driver problem or software glitch.
    OK you can use msconfig (type that in search) to do limited diagnostic reboots to determine which software (driver ) is giving you grief


    Ken
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  8. HMonk
    Posts : 263
    Dual boot XP Pro SP3x86 and Win7 Pro x64
       New #16

    OK before I stab in the dark . . .

    If I understand correctly, you have unchecked the AUTOMATIC RESTART box in the STARTUP AND RECOVERY settings and there is no info of use on the screen when the computer stops running. You state that the issue occurs while watching videos. You also note that the issue does not occur in SAFE MODE.

    In safe mode you are running generic drivers, especially gfx drivers. Of course, it could be anything but, in my experience this is a gfx issue in the overwhelming majority of cases.

    It could, of course, be RAM but I have not experienced RAM issues to any great degree. PSU? I have never experienced a PSU issue. Overheating: quite possible and not that uncommon. And, both PSU and overheating issues might not be manifest in safe mode because of decreased demands on the system. Malware: possibly but, for average conscientious computing it is usually not an issue.

    Gfx drivers? By far, the greatest number of issues I have experienced are gfx in origin, primarily drivers. So, I would suggest you uninstall your gfx driver, boot, and run on Windows generic drivers. (Close down any automatic system attempt to install drivers) See what happens.

    Again, I would start with the most likely - for me a gfx driver.

    Monk
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  10. bendold
    Posts : 19
    Windows 7 Ultimate
    Thread Starter
       New #17

    Ken, I have tried the selected boot on msconfig and it does it for both the selective and normal.

    Mark, I have verified the RAM with memtest86+ and it passes. The cpu temp is in the normal range. This is a brand new computer. As for the gfx driver I will try your suggestion. I believe this started with the windows driver and I thought it might be the cause so I downloaded the latest driver from ATI and tried it. The computer hasn't been used enough to be infected yet but I did think of that also.

    Just wanted to thank everyone for the help it is greatly appreciated as I have been hitting my head against a wall trying to figure this out.

    Ben
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  11. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #18

    bendold said:
    Ken, I have tried the selected boot on msconfig and it does it for both the selective and normal.

    Mark, I have verified the RAM with memtest86+ and it passes. The cpu temp is in the normal range. This is a brand new computer. As for the gfx driver I will try your suggestion. I believe this started with the windows driver and I thought it might be the cause so I downloaded the latest driver from ATI and tried it. The computer hasn't been used enough to be infected yet but I did think of that also.

    Just wanted to thank everyone for the help it is greatly appreciated as I have been hitting my head against a wall trying to figure this out.

    Ben
    If in selected you eliminate all the non MS start up options it still does it?
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  12. bendold
    Posts : 19
    Windows 7 Ultimate
    Thread Starter
       New #19

    Haven't tried that. I will try it first thing in the morning. I just rolled back the drivers for the video so will try that first then start going through the non-MS startup items.
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  13. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #20

    bendold said:
    Ken, I have tried the selected boot on msconfig and it does it for both the selective and normal.

    Mark, I have verified the RAM with memtest86+ and it passes. The cpu temp is in the normal range. This is a brand new computer. As for the gfx driver I will try your suggestion. I believe this started with the windows driver and I thought it might be the cause so I downloaded the latest driver from ATI and tried it. The computer hasn't been used enough to be infected yet but I did think of that also.

    Just wanted to thank everyone for the help it is greatly appreciated as I have been hitting my head against a wall trying to figure this out.

    Ben
    Ben

    I know how frustrated you must feel. Been there myself, but I feel like this is something we can probably fix. It is just going to take bit longer.

    Do you by chance have an app called team viewer? it is a remote desktop 3rd party app
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