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Windows 7: Error Code 0x0000009F BSOD

29 May 2010   #11
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by fatwalrus View Post
Did not uninstall anti-virus program yet, but I have now received another error, one related to Kernal Memory apparently. Are you sure this doesn't have to do anything with RAM or even my videocard? Or motherboard? I'm no techy so I don't know, file is attached to this post

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1000008e
BCP1: C000001D
BCP2: 95A1140B
BCP3: 9D15FA58
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\052810-19453-01.dmp
C:\Users\Chris\AppData\Local\Temp\WER-42562-0.sysdata.xml
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unninstall avast as usasma advises and replace with MSE for debugging purposes


My System SpecsSystem Spec
29 May 2010   #12
usasma
Microsoft MVP

 
 

No, we are not sure yet. Dump files often only give hints as to the problem - not an exact diagnosis.

There is not much different with this error message, but there is one difference that stands out.

The debugger states that it cannot locate symbols for win32k.sys. This is a Microsoft file, and I've located the symbols for this file in numerous different memory dumps for at least the last 6 months or so.

The possibilities are (IMO):
- an infection (try the scans here: Malware (read the details at the link)
- a corruption of Windows: run SFC.EXE /SCANNOW according to these instructions:
Quote:
SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.
- lapsed/error in the Windows Activation process: Go to Start and type in "activate" (without the quotes) and press Enter. Follow the instructions there.
- a hacked/pirated copy of Windows - I suggest getting a legal copy of Windows

Summary of the BSOD:
Code:
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat May 29 02:11:10.558 2010 (GMT-4)
System Uptime: 0 days 3:47:39.324
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
BugCheck 1000008E, {c000001d, 95a1140b, 9d15fa58, 0}
Probably caused by : win32k.sys ( win32k+b140b )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  explorer.exe
My System SpecsSystem Spec
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 Error Code 0x0000009F BSOD




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