Windows 7: BSoD Crash while surfing the net

feelux · 25 May 2010

Can anybody help me? I've attached the dump file.
Thanks in advance!

Tews · 25 May 2010

Your .dmp files shows Realtek RTL8187S Wireless LAN PCIE Network Adapter driver as the culprit... Go to Realteks site and download the latest version.. hope this helps..

feelux · 25 May 2010

Thank you so much!

I'm still having trouble finding version of my Wireless LAN driver.
It's not in the silver sticker under my laptop. And it's not in the Device Manager.

i think the CD that goes with this laptop is a general one.. coz it has these 3 drivers, and i don't know which is installed in my laptop..
-Atheros Wireless Lan
-msi Wireless Lan_6890/6891
-msi Wireless Lan_6896

(I saw these in MSI's website too, and in the driver page of my laptop's model)
MSI Global â€“ Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more

is it safe to install any of these?

feelux · 16 Jun 2010

Now, i'm not sure if the 2 consecutive BSoDs are similar to the first one. But, just in case. I've attached the 2 dump files. Help?

ttran · 16 Jun 2010

Sorry feelux
Still same cause, it show shows Realtek RTL8187S Wireless LAN PCIE Network Adapter driver
I guess you can go to your computer's manufacture site to download it (networking-wireless), usually will be newest version (look at date)
Here is the bugcheck so that you know the cause is the wireless Lan PCIE

Code:

BugCheck C2, {7, 1097, 82f2ebc4, 82f2eba4}
Unable to load image \SystemRoot\system32\DRIVERS\RTL8187Se.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTL8187Se.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys
Probably caused by : RTL8187Se.sys ( RTL8187Se+a50d )
Followup: MachineOwner
---------
BugCheck C2, {7, 1097, 82f7bbc4, 82f7bba4}
Unable to load image \SystemRoot\system32\DRIVERS\RTL8187Se.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTL8187Se.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys
Probably caused by : RTL8187Se.sys ( RTL8187Se+a50d )
Followup: MachineOwner
---------

Don't worry, once you get this done, I hope no more BSOD

Best
T
Edit: I'm pretty sure you can un-install the that wireless lan driver in control panel-->Program and features

richc46 · 16 Jun 2010

In addition to all the above, there is evidence that you are using Daemon Tools or a similar program. I would suggest uninstalling, at least for test purposes, if other solutions are not viable.

CarlTR6 · 16 Jun 2010

These two dumps give the same stop error:

Quote:

STOP 0x000000C2: BAD_POOL_CALLER

Usual causes: Device driver, ?Memory

0x000000C2

Both are still pointing to RTL8187Se.sys as the cause.

Oops, I see was slow in typing. I agree with Rich. Take his suggestion and see if that clears things up. sptd.sys is found on your system and this is a known cause of BSOD's.

ttran · 16 Jun 2010

Thanks Richc46
Yes, I could found sptd.sys, component of many virtual cd program such as Deamon tool or Alcohol 120% or Virtual CD ect, it is potential cause of BSODs (I got them before)
Please remove them, then use this tool to remove sptd.sys, which is hard to find and delete:
http://www.duplexsecure.com/en/downloads

Good Luck

feelux · 17 Jun 2010

Thank you ttran, richc and carl! I appreciate the replies!

I'll try reinstalling the Wireless LAN driver first, i found an Atheros program in my control panel, which matches the driver on MSI's site, Atheros. I also saw that MSI has the latest Atheros driver, and i'm currently downloading that

Will let you know if i get BSoDs again. Thank you very much!

CarlTR6 · 17 Jun 2010

I wish you success. Let us know.

Windows 7: BSoD Crash while surfing the net

BSoD Crash while surfing the net problems?