Windows 7: Memory Dump problem ! Blue screen of death !! HELP

Maxishh · 26 May 2010

Hey guys,

I have an iMac 27 inch late 2009 running Windows 7 home premium 64bit using bootcamp. My computer specs are

CPU - Intel i7 2.8ghz quad core
RAM - (8gb standard with the imac)
VIDEO - ATI Radeon HD 4850

I installed windows 7 on my imac using bootcamp today. It was working fine until i started installing things and i ran into the blue screen of death saying Memory dump. This message only shows for about 2 seconds and then restarts my computer. It randomly happens, such as internet explorer or just on my homescreen.

Thanks in advance for you help. I am not that computer savvy when it comes to driver issues and BIOS. I will understand some computer "talk" but not all so please explain in simple terms.

Thank you

CarlTR6 · 26 May 2010

Please read this thread and attach the dmp files to your next post.

http://www.sevenforums.com/crash-loc...d-problem.html

Maxishh · 27 May 2010

Thanks for ther quick reply and the dmp files have been uploaded

CarlTR6 · 27 May 2010

Thanks, Max. I am looking at them and it will take a little while to go through all of them.

ickymay · 27 May 2010

Quote: Originally Posted by Maxishh

Hey guys,

I have an iMac 27 inch late 2009 running Windows 7 home premium 64bit using bootcamp. My computer specs are

CPU - Intel i7 2.8ghz quad core
RAM - (8gb standard with the imac)
VIDEO - ATI Radeon HD 4850

I installed windows 7 on my imac using bootcamp today. It was working fine until i started installing things and i ran into the blue screen of death saying Memory dump. This message only shows for about 2 seconds and then restarts my computer. It randomly happens, such as internet explorer or just on my homescreen.

Thanks in advance for you help. I am not that computer savvy when it comes to driver issues and BIOS. I will understand some computer "talk" but not all so please explain in simple terms.

Thank you

consistently over all the .dmps you are showing a problem with atikmdag.sys ?

your driver version is

Quote:

atikmdag.sys atikmdag.sys+126a0 fffff880`048d8000 fffff880`04f13000 0x0063b000 0x4abaa755 23/09/2009 23:55:17

I suggest find the latest driver for your ATI card and update

CarlTR6 · 27 May 2010

All 16 of your mini dumps point to the same thing, an ATI video card/driver problem.

STOP 0x00000116: VIDEO_TDR_ERROR

Quote:

Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling." - H2SO4

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80071f24e0, fffff880048586a0, 0, 2}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+126a0 )

Followup: MachineOwner

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80071f24e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880048586a0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmdag+126a0
fffff880`048586a0 48895c2408      mov     qword ptr [rsp+8],rbx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

Suggestions:

1. If you have done any overclocking of the CPU of the graphics card, revert to stock.

2. Make sure your video card is not overheating. Check the fan(s) to make sure they are working.

3. Go to the ATI site and try different drivers. Sometimes the latest is not the best. Do not use Windows update nor update through device manager. Download the drivers to your desktop. Uninstall the current driver through Device Manager and install the new driver.

Please post back and let us know the outcome. If any of the other BSOD guys have other ideas or suggestions, they will post them.

I also suggest you read this thread:

http://www.sevenforums.com/crash-loc...eshooting.html

Good luck.

Edited to add: ickymay posted while I was posting. I didn't mean to step on you, ickymay.

ickymay · 28 May 2010

Quote: Originally Posted by CarlTR6

Edited to add: ickymay posted while I was posting. I didn't mean to step on you, ickymay.

ahh me neither thnx for your recognition and It feels good that we are both pointing in the same direction only your post gives a few more clues than mine

CarlTR6 · 28 May 2010

Quote: Originally Posted by ickymay

Quote: Originally Posted by CarlTR6

Edited to add: ickymay posted while I was posting. I didn't mean to step on you, ickymay.

ahh me neither thnx for your recognition and It feels good that we are both pointing in the same direction only your post gives a few more clues than mine

Yes, it does feel good. And I do not mind anyone jumping in on a thread where where I am working. We are trying to help the OP solve a problem. To me, it doesn't matter who helps as long as we can help him/her.

Windows 7: Memory Dump problem ! Blue screen of death !! HELP

Memory Dump problem ! Blue screen of death !! HELP problems?