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Windows 7: Windows 7 BSOD (Mini Dump attached)


29 May 2010   #1

windows 7
 
 
Windows 7 BSOD (Mini Dump attached)

Hi guys can you have a look at my mini dump please i keep getting random crash's but have no idea whats causing it.

Cheers

My System SpecsSystem Spec
.

29 May 2010   #2
Microsoft MVP

 
 

It looks to me that it's associated with your Authentium protection program (amp.sys).
But it could also be an issue with your Silicon Image driver - comes with package for the SIxxxx drivers (controls the hard drives).

But, to add to your problems, there's these other BSOD causing issues:
- the ASACPI.sys driver dated from 2004
- the Speedfan drivers dated from 1996 and 2006
- numerous other drivers that are over 2 years old

So, please do this:
1 -
Quote:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Authentium product from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Authentium using this free tool: Authentium: What Safe Feels Like
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
2 - Download the 32 bit Windows 7 driver from this link: Silicon Image - Support | Search Results
- Uninstall the current drivers
- Install the freshly downloaded drivers

3 - Go to this link: ASUSTeK Computer Inc.-Support-
- enter your system info and then specify Windows 7 (32 bit)
- scroll down to the Utilities section and download the Asus ATK0110 ACPI Utility driver and install it
NOTE: This is a known cause of BSOD's and must be updated.

4 - Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
Quote:
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier. You can look them up at: Driver Reference :
Code:
ASACPI.sys   Thu Aug 12 22:52:52 2004
ElRawDsk.sys Sat Jul 26 13:58:57 2008
FileDisk.SYS Wed Jan 18 17:30:00 2006
GEARAspiWDM.sys Mon Aug 07 13:11:27 2006
giveio.sys   Wed Apr 03 22:33:25 1996
mchInjDrv.sys Wed Jan 11 02:07:52 2006
nvm62x32.sys Fri Oct 17 17:00:39 2008
nvmpu401.sys Wed Apr 13 15:34:22 2005
PxHelp20.sys Fri Feb 02 16:23:57 2007
SI3132.sys   Wed Oct 03 14:41:04 2007
SiRemFil.sys Wed Jun 20 16:06:09 2007
SiWinAcc.sys Thu Jun 14 20:02:27 2007
speedfan.sys Sun Sep 24 09:28:47 2006
Sumamry of the BSOD:
Code:
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat May 29 04:10:47.243 2010 (GMT-4)
System Uptime: 0 days 0:02:28.243
*** WARNING: Unable to verify timestamp for amp.sys
*** ERROR: Module load completed but symbols could not be loaded for amp.sys
*** WARNING: Unable to verify timestamp for SiWinAcc.sys
*** ERROR: Module load completed but symbols could not be loaded for SiWinAcc.sys
PROCESS_NAME:  explorer.exe
BUGCHECK_STR:  0x24
My System SpecsSystem Spec
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 Windows 7 BSOD (Mini Dump attached)




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