Random BSOD when putting laptop to sleep

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  1. Posts : 296
    Windows 7 baby ! : D
       #1

    Random BSOD when putting laptop to sleep


    Good day everyone,

    Basically I keep getting problems with my laptop not going to sleep or hibernating. It seems to happen randomly. Sometimes it will work and other times it won't, the system will just hang then approximately 10 minutes later it will automatically shut down. When I turn it back on I get the error message : "Windows Didn't Shut Down Successfully".

    My system is :

    Windows 7 Home Premium 64
    AMD Athlon TF-20 1.6ghz
    4.0GB RAM
    ATI Mobility Radeon X1200


    As far as I know I've got the latest drivers. I would also like to mention that I even get this problem when I'm running Win 7 32, so I'm basically at a lost here and would greatly appreciate any help.

    Thanks a lot guys. :)


    Jordan JP

    PS I attached the .dmp file for analysis
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    JordanJP said:
    Good day everyone,

    Basically I keep getting problems with my laptop not going to sleep or hibernating. It seems to happen randomly. Sometimes it will work and other times it won't, the system will just hang then approximately 10 minutes later it will automatically shut down. When I turn it back on I get the error message : "Windows Didn't Shut Down Successfully".

    My system is :

    Windows 7 Home Premium 64
    AMD Athlon TF-20 1.6ghz
    4.0GB RAM
    ATI Mobility Radeon X1200


    As far as I know I've got the latest drivers. I would also like to mention that I even get this problem when I'm running Win 7 32, so I'm basically at a lost here and would greatly appreciate any help.

    Thanks a lot guys. :)


    Jordan JP

    PS I attached the .dmp file for analysis

    This one was caused by your broadcom wifi driver. I would download and install a fresh copy

    Let us know if you need help

    Ken



    Code:
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Sun May 30 00:16:30.629 2010 (GMT-4)
    System Uptime: 0 days 9:23:54.048
    BugCheck 9F, {3, fffffa8004339a20, fffff80000b9c518, fffffa800469a7b0}
    *** WARNING: Unable to verify timestamp for bcmwl664.sys
    *** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
    Probably caused by : bcmwl664.sys
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
      My Computer


  3. Posts : 4
    Windows 7 premium x64
       #3

    Hello,
    I seem to be having the same problem. My toshiba laptop randomly freezes (black screen) and turns off when I close the lid to put it to sleep, and happens exactly how Jordan described it. It happens every maybe once a week, and sometimes things that I was writing in Notepad that I know I saved get reverted back to the version a day before.

    I run a lot of things at once, so maybe this affects it. Or maybe it's the out-of-date, impossible-to-upgrade video card.

    Here is the dump file on megaupload-- since I can't zip it because of "access is denied", even though I took full control of ownership and everything. Hopefully someone can open it from their computer.

    http://www.megaupload.com/?d=AW6MXC34

    toshiba satellite m305-s4910
    see my specs below

    Thank you
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    Welcome!

    It looks like your Intel Wireless drivers are the cause. Please update them to the latest version.
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Documents and Settings\JK\Desktop\072910-42791-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`042204c0?
    Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02c05000 PsLoadedModuleList = 0xfffff800`02e42e50
    Debug session time: Thu Jul 29 00:04:46.584 2010 (GMT-4)
    System Uptime: 8 days 22:01:44.804
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................................
    Loading User Symbols
    Loading unloaded module list
    ............
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa8004ab9060, fffff800042204d8, fffffa800bb0ec10}
    
    *** WARNING: Unable to verify timestamp for NETw5s64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
    Probably caused by : NETw5s64.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8004ab9060, Physical Device Object of the stack
    Arg3: fffff800042204d8, Functional Device Object of the stack
    Arg4: fffffa800bb0ec10, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IRP_ADDRESS:  fffffa800bb0ec10
    
    DEVICE_OBJECT: fffffa8006ad8050
    
    DRIVER_OBJECT: fffffa800831a4c0
    
    IMAGE_NAME:  NETw5s64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b4df6b9
    
    MODULE_NAME: NETw5s64
    
    FAULTING_MODULE: fffff8800ae76000 NETw5s64
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002ce41b3 to fffff80002c75600
    
    STACK_TEXT:  
    fffff800`04220488 fffff800`02ce41b3 : 00000000`0000009f 00000000`00000003 fffffa80`04ab9060 fffff800`042204d8 : nt!KeBugCheckEx
    fffff800`04220490 fffff800`02c816a6 : fffff800`042205c0 fffff800`042205c0 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292f0
    fffff800`04220530 fffff800`02c80a26 : fffffa80`08b94c68 fffffa80`08b94c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
    fffff800`042205a0 fffff800`02c8157e : 00000701`f8a6d711 fffff800`04220c18 00000000`02f1a5a9 fffff800`02df37a8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`04220bf0 fffff800`02c80d97 : 0000015f`35aeb1c5 0000015f`02f1a5a9 0000015f`35aeb195 00000000`000000a9 : nt!KiTimerExpiration+0x1be
    fffff800`04220c90 fffff800`02c7ddfa : fffff800`02defe80 fffff800`02dfdc40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`04220d40 00000000`00000000 : fffff800`04221000 fffff800`0421b000 fffff800`04220d00 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys
    
    BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm netw5s64
    start             end                 module name
    fffff880`0ae76000 fffff880`0b5d5000   NETw5s64 T (no symbols)           
        Loaded symbol image file: NETw5s64.sys
        Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
        Image name: NETw5s64.sys
        Timestamp:        Wed Jan 13 11:37:13 2010 (4B4DF6B9)
        CheckSum:         0075EBFF
        ImageSize:        0075F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  5. Posts : 4
    Windows 7 premium x64
       #5

    Here is the zip file of reports as per the BSOD posting instructions I just read.

    Edit- oh, wow that was a fast reply. I'll try to find some new drivers to download. Thanks a lot! :)
      My Computer


  6. Posts : 13,354
    Windows 7 Professional x64
       #6

    Thanks, we may need that. Go ahead and update the driver and see what happens.
      My Computer


  7. Posts : 4
    Windows 7 premium x64
       #7

    It's getting really late, so I'll only be able to look for the drivers tomorrow afternoon. I'll let you know what I download and how it goes. Is there another diagnostic/report to check my system that I should do after my drivers are uploaded correctly?
      My Computer


  8. Posts : 13,354
    Windows 7 Professional x64
       #8

    If you want you can enable driver verifier, but I don't think it is necessary at this point.

    Just use your computer normally, and see what happens.
      My Computer


  9. Posts : 4
    Windows 7 premium x64
       #9

    I downloaded and installed the INtel wireless drivers from the Toshiba website for my model and Windows 7 x64. Then I went to device manager and clicked on network, and clicked on my wifi adapter ( intel wifi link 5100 agn) and clicked on update driver. It downloaded something and I restarted. It seemed like everything was fine.

    Then I tried the verifier tool you mentioned. I clicked standard settings, then it restarted and showed the bsod, which I think it's supposed to?. I took a picture of the blue screen and attached it along with the dump file. I'm not sure if it still has to do with the network drivers or not.

    It hasn't done the previously reported crash when going to sleep, but it did that only every few days anyway.

    Thanks so much.
      My Computer


  10. Posts : 11,840
    64-bit Windows 8.1 Pro
       #10

    Im looking at em now ... this will take a bit of time...
      My Computer


 
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