Windows 7: Random BSOD when putting laptop to sleep

JordanJP · 30 May 2010

Good day everyone,

Basically I keep getting problems with my laptop not going to sleep or hibernating. It seems to happen randomly. Sometimes it will work and other times it won't, the system will just hang then approximately 10 minutes later it will automatically shut down. When I turn it back on I get the error message : "Windows Didn't Shut Down Successfully".

My system is :

Windows 7 Home Premium 64
AMD Athlon TF-20 1.6ghz
4.0GB RAM
ATI Mobility Radeon X1200

As far as I know I've got the latest drivers. I would also like to mention that I even get this problem when I'm running Win 7 32, so I'm basically at a lost here and would greatly appreciate any help.

Thanks a lot guys.

Jordan JP

PS I attached the .dmp file for analysis

zigzag3143 · 30 May 2010

Quote: Originally Posted by JordanJP

Good day everyone,

Basically I keep getting problems with my laptop not going to sleep or hibernating. It seems to happen randomly. Sometimes it will work and other times it won't, the system will just hang then approximately 10 minutes later it will automatically shut down. When I turn it back on I get the error message : "Windows Didn't Shut Down Successfully".

My system is :

Windows 7 Home Premium 64
AMD Athlon TF-20 1.6ghz
4.0GB RAM
ATI Mobility Radeon X1200

As far as I know I've got the latest drivers. I would also like to mention that I even get this problem when I'm running Win 7 32, so I'm basically at a lost here and would greatly appreciate any help.

Thanks a lot guys.

Jordan JP

PS I attached the .dmp file for analysis

This one was caused by your broadcom wifi driver. I would download and install a fresh copy

Let us know if you need help

Ken

Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun May 30 00:16:30.629 2010 (GMT-4)
System Uptime: 0 days 9:23:54.048
BugCheck 9F, {3, fffffa8004339a20, fffff80000b9c518, fffffa800469a7b0}
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
Probably caused by : bcmwl664.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System

kergon · 29 Jul 2010

Hello,
I seem to be having the same problem. My toshiba laptop randomly freezes (black screen) and turns off when I close the lid to put it to sleep, and happens exactly how Jordan described it. It happens every maybe once a week, and sometimes things that I was writing in Notepad that I know I saved get reverted back to the version a day before.

I run a lot of things at once, so maybe this affects it. Or maybe it's the out-of-date, impossible-to-upgrade video card.

Here is the dump file on megaupload-- since I can't zip it because of "access is denied", even though I took full control of ownership and everything. Hopefully someone can open it from their computer.

http://********************/?d=AW6MXC34

toshiba satellite m305-s4910
see my specs below

Thank you

Jonathan_King · 29 Jul 2010

Welcome!

It looks like your Intel Wireless drivers are the cause. Please update them to the latest version.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\JK\Desktop\072910-42791-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`042204c0?
Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c05000 PsLoadedModuleList = 0xfffff800`02e42e50
Debug session time: Thu Jul 29 00:04:46.584 2010 (GMT-4)
System Uptime: 8 days 22:01:44.804
Loading Kernel Symbols
...............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004ab9060, fffff800042204d8, fffffa800bb0ec10}

*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004ab9060, Physical Device Object of the stack
Arg3: fffff800042204d8, Functional Device Object of the stack
Arg4: fffffa800bb0ec10, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa800bb0ec10

DEVICE_OBJECT: fffffa8006ad8050

DRIVER_OBJECT: fffffa800831a4c0

IMAGE_NAME:  NETw5s64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b4df6b9

MODULE_NAME: NETw5s64

FAULTING_MODULE: fffff8800ae76000 NETw5s64

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002ce41b3 to fffff80002c75600

STACK_TEXT:  
fffff800`04220488 fffff800`02ce41b3 : 00000000`0000009f 00000000`00000003 fffffa80`04ab9060 fffff800`042204d8 : nt!KeBugCheckEx
fffff800`04220490 fffff800`02c816a6 : fffff800`042205c0 fffff800`042205c0 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292f0
fffff800`04220530 fffff800`02c80a26 : fffffa80`08b94c68 fffffa80`08b94c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`042205a0 fffff800`02c8157e : 00000701`f8a6d711 fffff800`04220c18 00000000`02f1a5a9 fffff800`02df37a8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`04220bf0 fffff800`02c80d97 : 0000015f`35aeb1c5 0000015f`02f1a5a9 0000015f`35aeb195 00000000`000000a9 : nt!KiTimerExpiration+0x1be
fffff800`04220c90 fffff800`02c7ddfa : fffff800`02defe80 fffff800`02dfdc40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`04220d40 00000000`00000000 : fffff800`04221000 fffff800`0421b000 fffff800`04220d00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys

BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys

Followup: MachineOwner
---------

0: kd> lmvm netw5s64
start             end                 module name
fffff880`0ae76000 fffff880`0b5d5000   NETw5s64 T (no symbols)           
    Loaded symbol image file: NETw5s64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
    Image name: NETw5s64.sys
    Timestamp:        Wed Jan 13 11:37:13 2010 (4B4DF6B9)
    CheckSum:         0075EBFF
    ImageSize:        0075F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

kergon · 29 Jul 2010

Here is the zip file of reports as per the BSOD posting instructions I just read.

Edit- oh, wow that was a fast reply. I'll try to find some new drivers to download. Thanks a lot!

Jonathan_King · 29 Jul 2010

Thanks, we may need that. Go ahead and update the driver and see what happens.

kergon · 29 Jul 2010

It's getting really late, so I'll only be able to look for the drivers tomorrow afternoon. I'll let you know what I download and how it goes. Is there another diagnostic/report to check my system that I should do after my drivers are uploaded correctly?

Jonathan_King · 29 Jul 2010

If you want you can enable driver verifier, but I don't think it is necessary at this point.

Just use your computer normally, and see what happens.

kergon · 29 Jul 2010

I downloaded and installed the INtel wireless drivers from the Toshiba website for my model and Windows 7 x64. Then I went to device manager and clicked on network, and clicked on my wifi adapter ( intel wifi link 5100 agn) and clicked on update driver. It downloaded something and I restarted. It seemed like everything was fine.

Then I tried the verifier tool you mentioned. I clicked standard settings, then it restarted and showed the bsod, which I think it's supposed to?. I took a picture of the blue screen and attached it along with the dump file. I'm not sure if it still has to do with the network drivers or not.

It hasn't done the previously reported crash when going to sleep, but it did that only every few days anyway.

Thanks so much.

Tews · 29 Jul 2010

Im looking at em now ... this will take a bit of time...

Windows 7: Random BSOD when putting laptop to sleep

Random BSOD when putting laptop to sleep problems?