Bluescreen on my new pc! Help Please!

h4x0rz · 31 May 2010

So, first of all, I want to say I have only had this pc for just over a month, and I was hoping it would last awhile, because I spent a lot on it. So I would IMMENSELY appreciate ANY help given to me. Now, it has happened twice now, once I was playing Battlefield Bad Company 2 (Quite a demanding FPS Game) and out of nowhere the screen went a bit fuzzy and my headset made a weird sound. My pc restarted, with no blue screen. Once it started up again, it showed me the error message attached, the Problem.png. The computer run fine for another 3 days, but then, just as i finished playing another game, Same thing happened, only this time just before restarting, it showed me a blue screen with white writing. I didn't get to read it because my pc restarted. I am currently writing this from the same pc, and I am worried it is coming to an end, as i was expecting it to last.
I will be watching this thread 24/7, so anything you need from me i should be able to provide soon. Thanks in advance again to anyone that helps, I would be forever grateful.

usasma · 01 Jun 2010

Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service (not RapidShare as the analysts usually can't download from it) - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump

Info about the error message: BSOD Index

h4x0rz · 05 Jun 2010

There you go, and thanks

usasma · 05 Jun 2010

Daemon Tools - a common cause of BSOD's. Please uninstall it and monitor for further BSOD's.

Check for infections with independent, online scanners (free list here: Malware (read the details at the link)

Update your copy of PCProbe from Asus (or uninstall it).

Summary of the BSOD:

Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 31 06:30:13.976 2010 (GMT-4)
System Uptime: 0 days 0:28:11.678
BugCheck 44, {fffffa8005966c60, eae, 0, 0}
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : sptd.sys ( sptd+45c7e )
BUGCHECK_STR:  0x44
PROCESS_NAME:  System

h4x0rz · 07 Jun 2010

Thank you so much usasma! It hasnt happened since, i dont know what to think, will definitely uninstall daemon tools and check for infections, will post if it happens again, thanks!:)

h4x0rz · 08 Jun 2010

Bad news, I got yet another BSOD, and i wasnt gaming or anything. I uninstalled daemon tools and run malware bytes which picked up no infections. Only changes i made were: Downloaded Nod32 (antivirus) Downloaded Malware bytes, and Power iso, which is a program similar to daemon tools, which makes me think this is the problem? Attached you will find the minidump, and below is the error i got. Please help me :)

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 44
BCP1: FFFFFA800652C010
BCP2: 0000000000000EAE
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\060810-21325-01.dmp
C:\Users\Kepa\AppData\Local\Temp\WER-35583-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

h4x0rz · 08 Jun 2010

I forgot to add, currently updating Pc Probe to ASUS PC Probe II 1.04.87, which i think is the latest version. Again, thanks for your help so far :)

usasma · 08 Jun 2010

Well, it blames sptd.sys again. This one is dated Wed Apr 07 21:29:00 2010
The previous dump file blamed sptd.sys - and it was dated Wed Apr 07 21:29:00 2010 also.

Remove the PowerISO/Daemon Tools stuff and leave it off until we've finished troubleshooting.
Double check in in C:\Windows\System32\drivers to ensure that the sptd.sys driver is removed from there.
If not, rename it to sptd.BAK and reboot.

Summary of the BSOD:

Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Jun  8 16:41:12.874 2010 (GMT-4)
System Uptime: 0 days 1:52:27.200
BugCheck 44, {fffffa800652c010, eae, 0, 0}
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : sptd.sys ( sptd+45c7e )
BUGCHECK_STR:  0x44
PROCESS_NAME:  System

h4x0rz · 08 Jun 2010

Deleted Power iso, renamed sptd.sys extension to .BAK - rebooting

- thanks for a ligtning fast response :)

h4x0rz · 08 Jun 2010

So Far - Deleted both Power iso and Daemon Tools, Renamed the sptd.sys driver to sptd.BAK and rebooted like you told me to and updated PcProbe to ASUS PC Probe II 1.04.87, which I think is the latest version. Thanks for your help :) I hope i dont get any mose BSOD's