Need help with page fault and other random BSOD

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  1. Doompa
    Posts : 30
    Windows 7
    Thread Starter
       New #11

    I ran it again and got two errors. One of them did not tell me what it was and was an immediate crash. The other one was another PCtools driver.

    I restarted a 3rd time but the screen just stayed on the windows loading screen indefinitely again
      My Computer
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  3. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #12

    Please remove PC Tools completely. Certainly not the first time I have seen it crash a system.

    Also remove nVidia System Utilities.

    Code:
    
BugCheck C9, {6, 103, fffff9800779ee10, 0}
Probably caused by : nvoclk64.sys ( nvoclk64+b264 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck C4, {f6, 3ac, fffffa8008c77b30, fffff8800118e9cc}
Probably caused by : PCTCore64.sys ( PCTCore64+239cc )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
      My Computer
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  4. Doompa
    Posts : 30
    Windows 7
    Thread Starter
       New #13

    This is the last crash with no PCTool stuff selected.

    Also, how do I remove the NVidia System Utility? It is not in the program panel. I have:


    NVIdia display control panel
    NVidia Drivers
    NVidia PhysX
    NVidia Stereoscopic 3D driver
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  6. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #14

    Do you have nTune?

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_060110-19422-01.zip\060110-19422-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a5c000 PsLoadedModuleList = 0xfffff800`02c99e50
Debug session time: Tue Jun  1 19:41:37.594 2010 (GMT-4)
System Uptime: 0 days 0:00:10.608
Loading Kernel Symbols
...............................................................
..............................................................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {6, 103, fffff98006deae10, 0}

Unable to load image \SystemRoot\system32\DRIVERS\nvoclk64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvoclk64.sys
*** ERROR: Module load completed but symbols could not be loaded for nvoclk64.sys
Probably caused by : nvoclk64.sys ( nvoclk64+b264 )

Followup: MachineOwner
---------
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  7. Doompa
    Posts : 30
    Windows 7
    Thread Starter
       New #15

    I can't find where to uninstall that. The only thing there is are the options I listed above.

    The folder is in the systemtools folder in the NVidia folder but I don't know if it's actively installed or not.
      My Computer
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  8. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #16

    Doompa said:
    I can't find where to uninstall that. The only thing there is are the options I listed above.

    The folder is in the systemtools folder in the NVidia folder but I don't know if it's actively installed or not.
    Remove it, and see what happens.
      My Computer
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  10. Doompa
    Posts : 30
    Windows 7
    Thread Starter
       New #17

    Okay I deleted everything in the NTune folder. The only thing still left is the setup program.

    The nvoclk64.sys file still populates the driver files in the verification. Before I deleted the folder I did another check and got an IRQ error. I have not done anything since deleting all the NTune stuff.
      My Computer
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  11. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #18

    Please keep driver verifier enabled, stressing all third-party drivers.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_060110-16848-01.zip\060110-16848-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a64000 PsLoadedModuleList = 0xfffff800`02ca1e50
Debug session time: Tue Jun  1 20:23:41.755 2010 (GMT-4)
System Uptime: 0 days 0:00:08.378
Loading Kernel Symbols
...............................................................
........................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {e, 2, 1, fffff80002af431b}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000000000000000e, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002af431b, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d0c0e0
 000000000000000e 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!IopCompleteRequest+c88
fffff800`02af431b 48894108        mov     qword ptr [rcx+8],rax

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

IRP_ADDRESS:  ffffffffffffff8e

TRAP_FRAME:  fffff880031bc2b0 -- (.trap 0xfffff880031bc2b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8003d09688 rbx=0000000000000000 rcx=0000000000000006
rdx=fffffa8003d09680 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002af431b rsp=fffff880031bc440 rbp=fffff880031bc590
 r8=fffff880031bc548  r9=fffff880031bc540 r10=0000000000000002
r11=fffff80002af36a0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
nt!IopCompleteRequest+0xc88:
fffff800`02af431b 48894108        mov     qword ptr [rcx+8],rax ds:0b40:00000000`0000000e=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ad3b69 to fffff80002ad4600

STACK_TEXT:  
fffff880`031bc168 fffff800`02ad3b69 : 00000000`0000000a 00000000`0000000e 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`031bc170 fffff800`02ad27e0 : 00000000`00000000 fffff980`02c78ee0 00000000`00000000 fffff800`02c60b40 : nt!KiBugCheckDispatch+0x69
fffff880`031bc2b0 fffff800`02af431b : fffff880`031bc5c0 fffff6fc`5001b018 ffff0800`00000011 fffff800`02d994c8 : nt!KiPageFault+0x260
fffff880`031bc440 fffff800`02ab0fcf : 00000000`00000006 fffff800`02ad27fd 00000000`00000000 fffffa80`00000000 : nt!IopCompleteRequest+0xc88
fffff880`031bc510 fffff800`02ab1387 : 00000000`00000007 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1d7
fffff880`031bc590 fffff800`02d9978a : fffffa80`05e98e60 fffff800`02b0720f fffff980`01afce10 fffff980`02dfcb80 : nt!KiApcInterrupt+0xd7
fffff880`031bc720 fffff800`02d99b75 : fffffa80`00000000 fffffa80`0606e190 fffff8a0`03603a30 00000000`000007ff : nt!MiParseImageSectionHeaders+0x28a
fffff880`031bc7a0 fffff800`02d990c0 : 00000000`00000000 fffffa80`060a2210 00000000`00000000 fffff880`0e19e1e8 : nt!MiBuildImageControlArea+0x365
fffff880`031bc850 fffff800`02dd0855 : fffffa80`060a2210 00000000`00000000 00000000`00000022 fffff880`031bcb00 : nt!MiCreateImageFileMap+0x3e8
fffff880`031bca80 fffff800`02dc5b83 : fffff880`031bcce0 00000000`00000000 fffff880`031bcf98 fffff880`031bccd8 : nt!MmCreateSection+0x7a9
fffff880`031bcc90 fffff800`02ad3853 : fffffa80`03d09680 fffff880`031bcf38 fffff880`031bcd28 00000000`00000000 : nt!NtCreateSection+0x162
fffff880`031bcd10 fffff800`02acfdf0 : fffff800`02eadf46 00000000`00000004 00000000`0000003c 00010004`10000001 : nt!KiSystemServiceCopyEnd+0x13
fffff880`031bcf18 fffff800`02eadf46 : 00000000`00000004 00000000`0000003c 00010004`10000001 80000000`00010000 : nt!KiServiceLinkage
fffff880`031bcf20 fffff800`02eae30c : ffffffff`8000003c 00000000`00100000 fffffa80`03c765d0 fffff800`02f68f6d : nt!MmCheckSystemImage+0x96
fffff880`031bd050 fffff800`02eae527 : ffffffff`8000003c 00001f80`00000001 fffff880`031bd338 00000000`00000000 : nt!MiCreateSectionForDriver+0xcc
fffff880`031bd100 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiObtainSectionForDriver+0xd7


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiPageFault+260
fffff800`02ad27e0 440f20c0        mov     rax,cr8

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiPageFault+260

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

FAILURE_BUCKET_ID:  X64_0xA_VRF_nt!KiPageFault+260

BUCKET_ID:  X64_0xA_VRF_nt!KiPageFault+260

Followup: MachineOwner
---------
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  12. Doompa
    Posts : 30
    Windows 7
    Thread Starter
       New #19

    Okay I've managed to make it to Windows with no crash yet. I have restarted the comp 3 times too and managed to make it in all 3 times.

    The speakers sound horrible but I assume that's cause of the sound card drivers being stressed.

    What do I do now?
      My Computer
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  13. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #20

    Just use your computer as you normally would, and upload the new dmps when it crashes.
      My Computer
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