Help needed, dumping physical memory problem..

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  1. picalojack
    Posts : 20
    Windows 7 Ultimate
       New #1

    Help needed, dumping physical memory problem..


    hey everyone, am new here and i have been facing a problem ever since i installed win 7 ultimate 64 bit edition..

    after like 2 - 3 hours of being switched on, os gives me some error msgs on a blue background and the last line will always be dumping physical memory and some random numbers increase by it and then the system restarts.

    somewhere i read someone suggest some ppl to execute memory diag tool and see if there's a problem with their ram so i did it too to check even when my ram chips are brand new, like six months old.. and the result was what i expected, no problems found.

    then i read someone suggest to run syc /scannow from cmd prompt which i did and at the end it reported of finding some errors but could not fix them and that a detailed report can be found in windows/logs/that reports folder. so now am here hoping for help from experienced users. ill upload both the files now.. 1) the error report which i always get after dumping physical memory error and 2) the log file of the report of syc /scannow.. pls take a look and let me know whats the problem and how it could be corrected, many thanks. here are the files -
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  3. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #2

    Hi picalojack; welcome to the forum. I think you have described a BSOD , Blue Screen Of Death. We will need the actual dmp files. Upload your dump files - https://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html
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  4. picalojack
    Posts : 20
    Windows 7 Ultimate
    Thread Starter
       New #3

    hello carl, i hope ur doing well.. i just tried to do that but when i open that folder, there's nothing in it and also that folder strangely has a lock icon on it.. a small one

    sorry i just read the post completely and yeah.. the folder is empty and also the system has permission to write to that folder.. just checked.. only diff between that pic and my settings is, under write debugging information, kernel memory dump is selected instead of small memory dump.
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  6. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #4

    OK; make the change to small memory dump. When you get your next BSOD, follow those directions to up load the file(s) to this thread. We will be glad to help you.
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  7. picalojack
    Posts : 20
    Windows 7 Ultimate
    Thread Starter
       New #5

    thanks! also shall i uninstal free edition of avg antivirus? i have it and i just now read in another thread that avg causes crashes in many cases.. u urself mentioned it, shall i uninstall it then?
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  8. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #6

    AVG can cause crashes. I ran it with no problem at all on my system. You can uninstall it and see if that cures your problem. You can always install it again. If you uninstall it, I recommend you download and install MSE - its free. You don't want to connect to the internet without an anti-virus program.
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  10. picalojack
    Posts : 20
    Windows 7 Ultimate
    Thread Starter
       New #7

    done, uninstalled avg, restarted system.. deleted avg folder, fixed registry errors with ccleaner and installed mse.. downloading updates now
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  11. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #8

    I hope that cures your problem. Fingers crossed!
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  12. picalojack
    Posts : 20
    Windows 7 Ultimate
    Thread Starter
       New #9

    dang windows update just did something to my already installed graphics driver from motherboard manufacturer.. its asking me to restart.. i hope its for the good :P
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  13. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #10

    We will know shortly, won't we?
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