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Windows 7: Black Screen with only the Mouse on startup

05 Jun 2010   #1

Windows 7
Black Screen with only the Mouse on startup

When i turn on my latitude d820 laptop, it says starting windows then logs into my account on the computer. once it does that the screen goes black and only my mouse is there and I can move it around. if i push ctrl alt delete the menu for it comes up and i can click on stuff in it. i somehow managed to open my internet browser to post this with the ctrl alt delete menu thing. can someone please help me i cant even see my desktop or taskbar or anything other than the mouse!

My System SpecsSystem Spec
05 Jun 2010   #2
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate

Hello AdubatoM75, welcome to Seven Forums!

Have a look at the tutorial at the link below, to see if the "Last Know Good ..." option will work for you and try and post back so we'll know if it works or not.

How to Boot to the Advanced Boot Options in Windows 7
My System SpecsSystem Spec
05 Jun 2010   #3


probably something wrong with windows update if you did once.. Boot in safemode with command prompt and go to run type sfc/scannow. Better yet do a sytem restore using your windows dvd
My System SpecsSystem Spec

05 Jun 2010   #4

HP Win7 Pro x64 | Custom Win7 Pro x64

No no no! Don't do that!

The first advice you received is correct, do NOT restore your system yet! A simple reg fix may do it. System restore is a "Last" resort only.
My System SpecsSystem Spec
05 Jun 2010   #5


explorer.exe couldn't start. that his problem i think. I've faced the same problem before. I'm playing with my explorer.exe(customization),thats why. In your case i don't know the cause.. maybe you can tell what have you change,modify install lately in your laptop
My System SpecsSystem Spec

 Black Screen with only the Mouse on startup

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