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#1
Abnormal Shut downs and Uncommanded Restarts
I just purchased a new HP Pavilion laptop DV4-2164US last week. The only thing I've done to it so far is activate Norton AV and download/install Office. For some reason, most times when I close the lid with Windows running, when I re-open the lid I get the abnormal shutdown screen, asking me whether I want to start Windows normally, in safe mode, etc. Also, on a couple occasions I've noticed that, after putting the lid down with Windows 7 running, I'll pass the PC later and it has turned itself on, or is cycling on/off, and when I open the lid, the screen is black. I have to hold the power button down a few seconds to get it to shut off. I then power it back on and get the abnormal shutdown screen. I've turned off every automatic update feature I could find, to no avail. Anyone else seeing this?