Windows 7: BSOD and frequent app crashes

h4wk007 · 06 Jun 2010

i always encounter app crashes in web browsers(i usually use firefox, but even IE it still crashes), windows explorer, watching movies. it just crashes after 20-30 mins from startup. i barely finished one movie without a crash. BSOD happened wheni tried playing zynga poker(Facebooks apps), first was just app crash in firefox, but when i continuously restart the browser when crashes BSOD happen.

here i attach the minidump files:
hope anybody will help me figure out this problem
here are the specifications that i know about this laptop:
amd turion 64 x2
nvidia geforce 8600m GS
sorry i don't know much more about specs
(note: i already tried to change RAM and HDD and still the prolem exists)

zigzag3143 · 06 Jun 2010

Quote: Originally Posted by h4wk007

i always encounter app crashes in web browsers(i usually use firefox, but even IE it still crashes), windows explorer, watching movies. it just crashes after 20-30 mins from startup. i barely finished one movie without a crash. BSOD happened wheni tried playing zynga poker(Facebooks apps), first was just app crash in firefox, but when i continuously restart the browser when crashes BSOD happen.

here i attach the minidump files:
hope anybody will help me figure out this problem
here are the specifications that i know about this laptop:
amd turion 64 x2
nvidia geforce 8600m GS
sorry i don't know much more about specs
(note: i already tried to change RAM and HDD and still the prolem exists)

These dump were caused by several factors. First some drivers dating back to 2006 that sorely need to be updated. Second a system file was referenced so I would run a system file check
(type cmd in search>right click and run as admin>sfc /scannow)

Finally and most importantly I would download a 3rd party app called memtestx86, burn it to cd and run it for at least 7 passes to test your memory.

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

old drivers that need updating

Code:

a3fc7bb4 93c1fb07 00000000 ffbbe0c8 00002010 win32k!GreBatchTextOut+0x1e6
96acf000 96afb000   000      000.fcl      Fri Sep 26 09:11:12 2008 (48DCDF70)
83d79000 83d82000   amdxata  amdxata.sys  Tue May 19 13:57:35 2009 (4A12F30F)
8ec18000 8ed45000   athr     athr.sys     Mon Oct 05 12:31:48 2009 (4ACA1F74)
8e614000 8e626000   enecir   enecir.sys   Wed Mar 07 03:26:49 2007 (45EE7749)
8e6c5000 8e6ca280   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5)
891fe000 891fe680   giveio   giveio.sys   Wed Apr 03 22:33:25 1996 (316334F5)
8fb3a000 8fb3b040   nvBridge nvBridge.kmd Tue Mar 16 22:25:46 2010 (4BA03DAA)
8f02c000 8fb39c00   nvlddmkm nvlddmkm.sys Tue Mar 16 22:45:14 2010 (4BA0423A)
8e212000 8e311600   nvmfdx32 nvmfdx32.sys Fri Aug 01 14:37:49 2008 (489357FD)
8e658000 8e661000   nvsmu    nvsmu.sys    Mon Aug 25 06:22:50 2008 (48B287FA)
8e72f000 8e73e000   rimmptsk rimmptsk.sys Sat Feb 24 00:42:21 2007 (45DFD03D)
8e73e000 8e752000   rimsptsk rimsptsk.sys Tue Jan 23 02:40:19 2007 (45B5BBE3)
8e752000 8e7a3000   rixdptsk rixdptsk.sys Tue Nov 14 20:35:19 2006 (455A6ED7)
81e2a000 82115200   RTKVHDA  RTKVHDA.sys  Tue Apr 06 06:13:49 2010 (4BBB095D)
891cf000 891d0480   speedfan speedfan.sys Sun Sep 24 09:28:47 2006 (4516880F)
8d901000 8d907000   StarOpen StarOpen.SYS Tue Jun 27 15:15:56 2006 (44A183EC)
8215e000 8219b000   VSTAZL3  VSTAZL3.SYS  Wed Oct 15 20:30:03 2008 (48F68B0B)
82531000 825e6000   VSTCNXT3 VSTCNXT3.SYS Wed Oct 15 20:29:13 2008 (48F68AD9)
8242f000 82531000   VSTDPV3  VSTDPV3.SYS  Wed Oct 15 20:32:04 2008 (48F68B84)

h4wk007 · 06 Jun 2010

first thank you for the immediate response..
and 2nd sorry but im having a hard time updating the drivers, please give me an idea how to update the drivers stated there as old. all i know in updating drivers is just for audio, video etc, and i don't know where that old drivers stated there belongs and how to update them
-for now i am not using antivirus, though scanned this computer regularly with malwarebytes
-for bios i had already tried to flash it, still no effect.
- system file check found corrupt files and successfully repaired them(it is not the first time i ran this check but before results found no corrupt files)
-successfully run memtest86 til 10 passes no errors found
but still i encounter BSOD a minute earlier while playing facebook app(zynga poker, i usually test this computer through that app because it usually crashes browser instantly or worst BSOD) and heres the minidump file:

h4wk007 · 07 Jun 2010

got one more bsod again, any advice what to do next..

h4wk007 · 08 Jul 2010

i did a clean install again and still got constant app crashes and bsods. i hope anybody give me any idea what to do next. well i'm afraid its the motherboard but if all this minidumps seems to point it as the problem pls let me know. thanks in advance..
dump files attached here:

reventon · 08 Jul 2010

Hi,

BUGCHECK SUMMARY

Code:


Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu Jul  8 20:54:55.731 2010 (GMT+12)
System Uptime: 0 days 0:17:33.728
BugCheck A, {5fc03382, 2, 0, 82d4147d}
*** WARNING: Unable to verify timestamp for nvmfdx32.sys
*** ERROR: Module load completed but symbols could not be loaded for nvmfdx32.sys
Probably caused by : hardware ( nvmfdx32+4bac )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  uTorrent.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Jul  7 23:09:53.831 2010 (GMT+12)
System Uptime: 0 days 2:53:32.829
*** WARNING: Unable to verify timestamp for RTKVHDA.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHDA.sys
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Jul  7 00:33:23.650 2010 (GMT+12)
System Uptime: 1 days 3:10:18.648
*** WARNING: Unable to verify timestamp for RTKVHDA.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHDA.sys
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul  4 14:28:58.495 2010 (GMT+12)
System Uptime: 0 days 1:01:10.368
BugCheck D1, {0, 2, 8, 0}
Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2cf )
PROCESS_NAME:  svchost.exe
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul  4 13:27:12.870 2010 (GMT+12)
System Uptime: 0 days 0:06:42.868
BugCheck D1, {0, 2, 8, 0}
Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2cf )
PROCESS_NAME:  System
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul  4 13:19:24.652 2010 (GMT+12)
System Uptime: 0 days 11:09:32.391
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x50
PROCESS_NAME:  uTorrent.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul  3 00:15:50.013 2010 (GMT+12)
System Uptime: 0 days 3:42:53.010
BugCheck D1, {0, 2, 8, 0}
Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2cf )
PROCESS_NAME:  System
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Fri Jul  2 09:59:46.573 2010 (GMT+12)
System Uptime: 0 days 11:47:38.570
*** WARNING: Unable to verify timestamp for RTKVHDA.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHDA.sys
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Tue Jun 29 00:10:04.303 2010 (GMT+12)
System Uptime: 0 days 0:00:07.285
BugCheck A, {36, 2, 0, 82a59a5b}
Probably caused by : ntkrpamp.exe ( nt!KiSignalNotificationObject+18 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon Jun 28 00:49:28.256 2010 (GMT+12)
System Uptime: 0 days 3:00:17.254
BugCheck D1, {0, 2, 8, 0}
Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2cf )
PROCESS_NAME:  System
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jun 27 21:48:32.986 2010 (GMT+12)
System Uptime: 0 days 2:10:40.984
BUGCHECK_STR:  0x1a_5003
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  SearchIndexer.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jun 27 19:37:13.575 2010 (GMT+12)
System Uptime: 0 days 0:44:35.572
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x50
PROCESS_NAME:  dwm.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

3rd party drivers mentioned directly as probable causes were nvmfdx32.sys and RTKVHDA.sys

So you should focus on fixing those 2 issues.

However there were also other 3rd Party out of date drivers that could be causing havoc.

Code:


nvmfdx32.sys Sat Aug 02 06:37:49 2008 (489357FD)
nvsmu.sys    Mon Aug 25 22:22:50 2008 (48B287FA)

VSTAZL3.SYS  Thu Oct 16 13:30:03 2008 (48F68B0B)
VSTCNXT3.SYS Thu Oct 16 13:29:13 2008 (48F68AD9)
VSTDPV3.SYS  Thu Oct 16 13:32:04 2008 (48F68B84)

Top 2 drivers - Part of the nVidia chipset (nForce) driver package. Update from here: Drivers - Download NVIDIA Drivers

Next 3 drivers are related to the 56k modem installed in your computer, update from your computer manufacturer's website.

Note that RTKVHDA.sys is very much up to date with a timestamp of Tue Jun 08 21:06:12 2010, which makes it much more likely that it is hardware that is causing your BSODs.

Also in the oldest minidump in that latest zip file dxgkrnl.sys was mentioned. Being the Direct X graphics Kernel it means that that BSOD was graphics related. Your graphics driver is up to date so I would also suspect hardware here.

You say that you have done the memtest and it passed?

Try the graphics stress test just incase there is a hardware fault in your graphics card; but considering that only one BSOD was graphics related this is unlikely.

Graphics Stress Test:

Quote: Originally Posted by usasma

FurMark Setup:
Download from here: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Also - what PSU are you using?

Regards,
Reventon

h4wk007 · 11 Jul 2010

first and foremost thank you so much for paying attention with this problem. for about 3 months aside from work i spent all my time trying to figure out this problem and almost decided to junk this machine.
well i had updated the drivers stated as old but it seems that 2 nvidia drivers(nvmfdx32.sys and nvsmf.sys) were the latest available. i tried to run a memtest86 again for about 24hours, at least 10 passes and some tests for 50 or more passes but no errors found. i had stressed the graphics card but no problem found.
now i'd like to focus on sound card, i had disabled it in device manager but still i experienced crashes. is there any other way to test or troubleshoot the soundcard. i want to make sure that this is not the cause of the crashes, was it enough that i had disabled it in device manager(but still crashes occur) to conclude that soundcard is not the culprit?
for PSU im sorry i don't know much about it and how to know what kind is my psu. tried to google but it only made me more confused. again thank you for the attention..
heres the dumps on recent bsods:

Jonathan_King · 11 Jul 2010

It appears VMware was running at the time of 3 crashes. Please remove it, and see what happens.

...Summary of the Dumps:

Code:


Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 10 22:46:03.440 2010 (UTC - 4:00)
System Uptime: 0 days 0:42:41.579
*** WARNING: Unable to verify timestamp for vmx86.sys
*** ERROR: Module load completed but symbols could not be loaded for vmx86.sys
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD9
PROCESS_NAME:  vmware-vmx.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 10 21:59:49.318 2010 (UTC - 4:00)
System Uptime: 0 days 0:24:41.456
*** WARNING: Unable to verify timestamp for vmx86.sys
*** ERROR: Module load completed but symbols could not be loaded for vmx86.sys
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD9
PROCESS_NAME:  vmware-vmx.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 10 21:12:21.705 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:32.702
*** WARNING: Unable to verify timestamp for vmx86.sys
*** ERROR: Module load completed but symbols could not be loaded for vmx86.sys
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD9
PROCESS_NAME:  vmware-vmx.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Fri Jul  9 05:07:09.186 2010 (UTC - 4:00)
System Uptime: 0 days 19:31:48.183
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xBE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

h4wk007 · 11 Jul 2010

thank you jonathan, i already uninstalled vmware this afternoon coz i can't make it run and it only causes bsod. but after i uninstalled vmware i still experienced crashes.
by the way i just installed vmware last night.

Jonathan_King · 11 Jul 2010

Just upload any new dmps you get, and someone will take a look for you.

Windows 7: BSOD and frequent app crashes

BSOD and frequent app crashes problems?