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Windows 7: blue screen windows 7 64bit


06 Jun 2010   #1

windows 7 64 bit Home Premium
 
 
blue screen windows 7 64bit

I've been getting a lot of random blue screens usually during gaming and sometimes even while streaming on firefox, so I would say it only happens under some load. This is a custom build. I've tried reinstalling windows 7 64bit again but it still keeps occurring. I have also tried 10 different drivers for my graphics card (radeon 4850).

I've also tried using windows memory diagnostics and updating bios but it still keeps happening. same goes with sfc /scannow. I know my powersupply is strong enough to power my computer with the research I have done so I am left to believe it's just a driver problem. Here is an attachment of two different minidump files from two different days if someone can take a look for me. ^^

[IMG]file:///C:/Users/Buddha/AppData/Local/Temp/moz-screenshot.png[/IMG][IMG]file:///C:/Users/Buddha/AppData/Local/Temp/moz-screenshot-1.png[/IMG]

My System SpecsSystem Spec
.

07 Jun 2010   #2

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by buddhabn View Post
I've been getting a lot of random blue screens usually during gaming and sometimes even while streaming on firefox, so I would say it only happens under some load. This is a custom build. I've tried reinstalling windows 7 64bit again but it still keeps occurring. I have also tried 10 different drivers for my graphics card (radeon 4850).

I've also tried using windows memory diagnostics and updating bios but it still keeps happening. same goes with sfc /scannow. I know my powersupply is strong enough to power my computer with the research I have done so I am left to believe it's just a driver problem. Here is an attachment of two different minidump files from two different days if someone can take a look for me. ^^

[IMG]file:///C:/Users/Buddha/AppData/Local/Temp/moz-screenshot.png[/IMG][IMG]file:///C:/Users/Buddha/AppData/Local/Temp/moz-screenshot-1.png[/IMG]
The error is being caused by xusb21.sys. This is the XBOX controller driver. Remove it and retest.
My System SpecsSystem Spec
07 Jun 2010   #3
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by buddhabn View Post
I've been getting a lot of random blue screens usually during gaming and sometimes even while streaming on firefox, so I would say it only happens under some load. This is a custom build. I've tried reinstalling windows 7 64bit again but it still keeps occurring. I have also tried 10 different drivers for my graphics card (radeon 4850).

I've also tried using windows memory diagnostics and updating bios but it still keeps happening. same goes with sfc /scannow. I know my powersupply is strong enough to power my computer with the research I have done so I am left to believe it's just a driver problem. Here is an attachment of two different minidump files from two different days if someone can take a look for me. ^^

[IMG]file:///C:/Users/Buddha/AppData/Local/Temp/moz-screenshot.png[/IMG][IMG]file:///C:/Users/Buddha/AppData/Local/Temp/moz-screenshot-1.png[/IMG]
Hi buddhabn;

These two crashes were probably caused by xusb21.sys which is a Windows common controller for directx. To fix this problem you need to completely un-install all traces of the current driver and then download and install a new copy.


Since a Win 7 operating system file was referenced you should also run a system file check.

To do that you need to open a command window right click to run as admin then type sfc /scannow (note the space between SFC and "/")

Please inform us of the results

Jan



Code:
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : xusb21.sys ( xusb21+b10d )
My System SpecsSystem Spec
.


07 Jun 2010   #4

windows 7 64 bit Home Premium
 
 

thank you for the quick reply. I have gone ahead and deleted the driver and I am now using a different version. Hopefully all goes well and there was no other issue with the computer
My System SpecsSystem Spec
07 Jun 2010   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by buddhabn View Post
thank you for the quick reply. I have gone ahead and deleted the driver and I am now using a different version. Hopefully all goes well and there was no other issue with the computer

Thank you for reporting back.
Hope all goes well.
Safe, happy & trouble free computing.
Jan.
My System SpecsSystem Spec
11 Jun 2010   #6

windows 7 64 bit Home Premium
 
 

looks like I got another blue screen this time by dxgmms1.sys when I tried a 3D game. was playing fine for a few hours then it randomly happened again. I did another sfc /scannow before posting this and found no errors. My cpu and gpu temperatures never went above 60c. I'll upload the minidump file.
My System SpecsSystem Spec
11 Jun 2010   #7

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by buddhabn View Post
looks like I got another blue screen this time by dxgmms1.sys when I tried a 3D game. was playing fine for a few hours then it randomly happened again. I did another sfc /scannow before posting this and found no errors. My cpu and gpu temperatures never went above 60c. I'll upload the minidump file.
Video driver is suspect. Try latest.
My System SpecsSystem Spec
11 Jun 2010   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by buddhabn View Post
looks like I got another blue screen this time by dxgmms1.sys when I tried a 3D game. was playing fine for a few hours then it randomly happened again. I did another sfc /scannow before posting this and found no errors. My cpu and gpu temperatures never went above 60c. I'll upload the minidump file.

Of course Barod is correct. It is the video driver. specifically the directx portion of it
make sure you remove all traces of the current one before you sownload and install a fresh copy.

Ken

Code:
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Jun 11 01:18:57.152 2010 (GMT-4)
System Uptime: 0 days 0:54:37.056
BugCheck 1000007E, {ffffffffc0000005, fffff88004db70a7, fffff88001fbd698, fffff88001fbcf00}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+157 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
My System SpecsSystem Spec
11 Jun 2010   #9

windows 7 64 bit Home Premium
 
 

okay I uninstalled the driver and downloaded the latest ati driver which is from may. Been playing a few hours so far with no crash. Might still need some more testing to be sure. Thank you none the less ^^
My System SpecsSystem Spec
11 Jun 2010   #10
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Keep in touch & let us know how it goes ['fixed' or otherwise] please.
My System SpecsSystem Spec
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 blue screen windows 7 64bit




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