Need BSoD Help


  1. Posts : 2
    Windows 7 Home Premium (64-bit) (6.1, Build 7600)
       #1

    Need BSoD Help


    Hello,

    I just got a new Asus notebook and everything has been going smoothly until today. I was surfing the web and I got the BSoD which really freaked my out since my computer is brand new. I had this happen often on my old computer, but I didn't think that this should be happening on a device that's less than two weeks old! I didn't know what to do so I rebooted in safe-mode and tried to figure out what to do. After a while I restarted normally and continued to surf the web for help when I had my second BSoD within roughly two hours and now I'm here. This is the error information that appeared upon reboot, I'm not sure if that's anyhelp:


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 7f
    BCP1: 0000000000000008
    BCP2: 0000000080050031
    BCP3: 00000000000006F8
    BCP4: FFFFF8000304EE58
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\060710-27222-01.dmp
    C:\Users\Berton\AppData\Local\Temp\WER-72244-0.sysdata.xml

    Read our privacy statement online:
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    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    I will also attack my dump folder which has the files from both stop errors. Thank you in advance to anyone who can help me out!

    **Edit** I stumbled across a post where it advised using SF Diagnostic Tool and upload the folder with my post. I'm not sure if that is redundant with my already attached dump file but it can't hurt!
    Last edited by sprinb47; 07 Jun 2010 at 22:54. Reason: Attach another file...
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    sprinb47 said:
    Hello,

    I just got a new Asus notebook and everything has been going smoothly until today. I was surfing the web and I got the BSoD which really freaked my out since my computer is brand new. I had this happen often on my old computer, but I didn't think that this should be happening on a device that's less than two weeks old! I didn't know what to do so I rebooted in safe-mode and tried to figure out what to do. After a while I restarted normally and continued to surf the web for help when I had my second BSoD within roughly two hours and now I'm here. This is the error information that appeared upon reboot, I'm not sure if that's anyhelp:


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 7f
    BCP1: 0000000000000008
    BCP2: 0000000080050031
    BCP3: 00000000000006F8
    BCP4: FFFFF8000304EE58
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\060710-27222-01.dmp
    C:\Users\Berton\AppData\Local\Temp\WER-72244-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    I will also attack my dump folder which has the files from both stop errors. Thank you in advance to anyone who can help me out!

    **Edit** I stumbled across a post where it advised using SF Diagnostic Tool and upload the folder with my post. I'm not sure if that is redundant with my already attached dump file but it can't hurt!
    This bugcheck 7F can be caused by any of the following. Since memory is the first on the list I would download a 3rd party app called memtestx86, burn it to a cd, and run it for 7 passes.


    Code:
    Usual causes:  Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS  updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
    Code:
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Mon Jun  7 18:18:40.705 2010 (GMT-4)
    System Uptime: 0 days 18:12:30.797
    BugCheck 7F, {8, 80050031, 6f8, fffff8000304ae58}
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  System
      My Computer


  3. Posts : 2
    Windows 7 Home Premium (64-bit) (6.1, Build 7600)
    Thread Starter
       #3

    I found that a 3rd party firewall may be the issue after searching another site for quite some time. I uninstalled ZoneAlarm and the problem seems to be fixed. I'll let you know if it happens again. Thanks!
      My Computer


 

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