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Windows 7: Need BSoD Help

07 Jun 2010   #1

Windows 7 Home Premium (64-bit) (6.1, Build 7600)
 
 
Need BSoD Help

Hello,

I just got a new Asus notebook and everything has been going smoothly until today. I was surfing the web and I got the BSoD which really freaked my out since my computer is brand new. I had this happen often on my old computer, but I didn't think that this should be happening on a device that's less than two weeks old! I didn't know what to do so I rebooted in safe-mode and tried to figure out what to do. After a while I restarted normally and continued to surf the web for help when I had my second BSoD within roughly two hours and now I'm here. This is the error information that appeared upon reboot, I'm not sure if that's anyhelp:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF8000304EE58
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\060710-27222-01.dmp
C:\Users\Berton\AppData\Local\Temp\WER-72244-0.sysdata.xml

Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt

I will also attack my dump folder which has the files from both stop errors. Thank you in advance to anyone who can help me out!

**Edit** I stumbled across a post where it advised using SF Diagnostic Tool and upload the folder with my post. I'm not sure if that is redundant with my already attached dump file but it can't hurt!

My System SpecsSystem Spec
.

08 Jun 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sprinb47 View Post
Hello,

I just got a new Asus notebook and everything has been going smoothly until today. I was surfing the web and I got the BSoD which really freaked my out since my computer is brand new. I had this happen often on my old computer, but I didn't think that this should be happening on a device that's less than two weeks old! I didn't know what to do so I rebooted in safe-mode and tried to figure out what to do. After a while I restarted normally and continued to surf the web for help when I had my second BSoD within roughly two hours and now I'm here. This is the error information that appeared upon reboot, I'm not sure if that's anyhelp:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF8000304EE58
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\060710-27222-01.dmp
C:\Users\Berton\AppData\Local\Temp\WER-72244-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I will also attack my dump folder which has the files from both stop errors. Thank you in advance to anyone who can help me out!

**Edit** I stumbled across a post where it advised using SF Diagnostic Tool and upload the folder with my post. I'm not sure if that is redundant with my already attached dump file but it can't hurt!
This bugcheck 7F can be caused by any of the following. Since memory is the first on the list I would download a 3rd party app called memtestx86, burn it to a cd, and run it for 7 passes.


Code:
Usual causes:  Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS  updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
Code:
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jun  7 18:18:40.705 2010 (GMT-4)
System Uptime: 0 days 18:12:30.797
BugCheck 7F, {8, 80050031, 6f8, fffff8000304ae58}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
My System SpecsSystem Spec
08 Jun 2010   #3

Windows 7 Home Premium (64-bit) (6.1, Build 7600)
 
 

I found that a 3rd party firewall may be the issue after searching another site for quite some time. I uninstalled ZoneAlarm and the problem seems to be fixed. I'll let you know if it happens again. Thanks!
My System SpecsSystem Spec
.


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 Need BSoD Help




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