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Windows 7: BSOD mini dmp what does this mean? Thanks!

17 Jun 2010   #21

Windows 7 Professional x64

Please test your hard drive: HD Diagnostic

My System SpecsSystem Spec
17 Jun 2010   #22

windows 7 pro 64 bit

Did already test all of my HD's with windows 7 tests but guess I have to with the WD tools (got 3 WD 2 internal 1 external). :S
My System SpecsSystem Spec
17 Jun 2010   #23

windows 7 pro 64 bit

JeeSSSSUS chrisssssssssssssssttttttt I am going mad now. So all I want to do is use the WD's tool - the new data life guard ones - so I do it all correctly and burn it to a CD - reboot and nothing - a cursor point top left thats it then I try burning another one to a DVD this time it loads but then a blank screen. Then I see that author in the link has had problems too and I gotta use SEAGATE tools WTF why are these companies so shit at all this stuff! Anyway sorry had to think seagate tools are fine then? Sigh I will use them anyway now....
My System SpecsSystem Spec

17 Jun 2010   #24

windows 7 pro 64 bit

Do you think the windows test from WD would be ok - its the only one that works (from WD that is) :O
My System SpecsSystem Spec
17 Jun 2010   #25

windows 7 pro 64 bit

All of my hard drives passed the windows version of WD's data lifeguard extended tests. Any more ideas ... thanks!

upodate: reseated cables to Hd's - still baffled...
My System SpecsSystem Spec
17 Jun 2010   #26

Windows 7 Professional x64

Try updating the SATA controller drivers in Device Manager, or the manufacturer's site.

You may also try uninstalling them and rebooting. Be sure to create a restore point first, though.

System Restore Point - Create
My System SpecsSystem Spec
18 Jun 2010   #27

windows 7 pro 64 bit

Quote   Quote: Originally Posted by Jonathan_King View Post
Try updating the SATA controller drivers in Device Manager, or the manufacturer's site.

You may also try uninstalling them and rebooting. Be sure to create a restore point first, though.

System Restore Point - Create

Hmm created restore point but I cant find any WD drivers :S WD Support > Downloads > SATA & SAS > WD VelociRaptor I am a bit worried about un-installing the drivers for my system drive - is that what you ment? un install from ata device properties after right clicking hard drive in device manager? Or do you mean the standard ACHI 1.0 serial ATA controller or some other bit? Heres a pic :
My System SpecsSystem Spec
29 Jun 2010   #28

windows 7 pro 64 bit

Yep I finally found something certain! The power cable to the system HD was dodgy - it was powering off. So I have changed the connection now so it should be stable but I got another BSOD! Basically I was burning a DVD of my work using convertXtodvd 3 it got to 99.9 percent finished and then the dvd started spinning at top speed and just stayed like that for ages. So eventually I had to open task manager and end the process convertXtoDVD but just as I did this it BSOD. Heres the info:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Dom\Desktop\062610-20202-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c50000 PsLoadedModuleList = 0xfffff800`02e8de50
Debug session time: Sat Jun 26 19:10:03.798 2010 (UTC + 1:00)
System Uptime: 0 days 5:09:45.437
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000046, fffff80002ceeef8, fffff8800790a8c0, 0}

Unable to load image \SystemRoot\System32\Drivers\pcouffin.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for pcouffin.sys
*** ERROR: Module load completed but symbols could not be loaded for pcouffin.sys
Probably caused by : pcouffin.sys ( pcouffin+9a80 )

Followup: MachineOwner

3: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

An exception happened while executing a system service routine.
Arg1: 00000000c0000046, Exception code that caused the bugcheck
Arg2: fffff80002ceeef8, Address of the instruction which caused the bugcheck
Arg3: fffff8800790a8c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000046 - An attempt to release a mutant object was made by a thread that was not the owner of the mutant object.

fffff800`02ceeef8 488b8424b8010000 mov rax,qword ptr [rsp+1B8h]

CONTEXT: fffff8800790a8c0 -- (.cxr 0xfffff8800790a8c0)
rax=0000000000000000 rbx=00000000c0000046 rcx=fffff8800790a8c0
rdx=0000000000000001 rsi=0000000000000001 rdi=fffff88002fd5180
rip=fffff80002ceeef8 rsp=fffff8800790a800 rbp=0000000000000000
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff8800790ae18 r12=0000000000000000 r13=0000000000000000
r14=fffffa8006ea4960 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00000286
fffff800`02ceeef8 488b8424b8010000 mov rax,qword ptr [rsp+1B8h] ss:0018:fffff880`0790a9b8=fffff80002ceeef8
Resetting default scope




PROCESS_NAME: ConvertXtoDvd.


LAST_CONTROL_TRANSFER: from fffff80002cc9520 to fffff80002ceeef8

fffff880`0790a800 fffff800`02cc9520 : fffffa80`084f1d80 fffffa80`084f1c50 fffff880`0404d890 fffff880`04046000 : nt!RtlRaiseStatus+0x18
fffff880`0790ada0 fffff880`0404fa80 : fffff8a0`00000001 fffffa80`00000001 fffffa80`0e369600 00000000`00000000 : nt!KeReleaseMutant+0x260
fffff880`0790ae50 fffff8a0`00000001 : fffffa80`00000001 fffffa80`0e369600 00000000`00000000 00000000`00000000 : pcouffin+0x9a80
fffff880`0790ae58 fffffa80`00000001 : fffffa80`0e369600 00000000`00000000 00000000`00000000 fffff800`02ce7956 : 0xfffff8a0`00000001
fffff880`0790ae60 fffffa80`0e369600 : 00000000`00000000 00000000`00000000 fffff800`02ce7956 fffff8a0`0d4c81b0 : 0xfffffa80`00000001
fffff880`0790ae68 00000000`00000000 : 00000000`00000000 fffff800`02ce7956 fffff8a0`0d4c81b0 fffff8a0`0d4c81b0 : 0xfffffa80`0e369600

fffff880`0404fa80 ?? ???


SYMBOL_NAME: pcouffin+9a80


MODULE_NAME: pcouffin

IMAGE_NAME: pcouffin.sys


STACK_COMMAND: .cxr 0xfffff8800790a8c0 ; kb

FAILURE_BUCKET_ID: X64_0x3B_pcouffin+9a80

BUCKET_ID: X64_0x3B_pcouffin+9a80

Followup: MachineOwner

So basically I am wondering its this corrupted due to the power failures to the HD before or am I maybe getting other power failures elsewhere or its totally unrelated etc...the weird thing is that I burnt stuff just before and I did 2 more after and it was fine (after restart). Thanks!
My System SpecsSystem Spec
29 Jun 2010   #29

Windows 7 Ultimate 32 bit

Your stop error code of 3B pints to a hardware driver problem.


Usual causes: System service, Device driver, graphics driver, ?memory
The dmp pointed to the file pcouffin.sys as the cause. The process Patin-Couffin low level access layer for CD devices or low level access layer for CD/DVD/BD devices or VSO Software pcouffin belongs to the software Low level access layer for CD devices or Patin couffin engine or VSO Software pcouffin by VSO Software (

I have seen problems before caused by this software. The driver is very old, dated 2006. I recommend that you uninstall this software.

ASACPI.sys Sun Mar 27 22:30:36 2005

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).

You have old drivers that need to be updated ASAP.
adfs.SYS Mon Nov 03 11:48:14 2008 (490F2B4E)
amdxata.sys Tue May 19 13:56:59 2009 (4A12F2EB)
ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C)
pcouffin.sys Tue Dec 05 09:39:30 2006 (457584A2)
PxHlpa64.sys Mon Dec 10 18:49:01 2007 (475DD06D)
Tpkd.sys Wed Sep 05 15:03:51 2007 (46DEFD97)

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
If you need help with this, please post back. After you update these drivers and get rid of VSO, reboot and see how your system runs. Post back and update us.
My System SpecsSystem Spec
29 Jun 2010   #30

Windows 7 Ultimate 32 bit

Diamond, you may have to refresh this page to see my updated post.
My System SpecsSystem Spec

 BSOD mini dmp what does this mean? Thanks!

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