5 Bluescreens in 24 hours.

ReckeD · 08 Jun 2010

Hi guys, before i go any further id like to point out im a bit of an amateur when it comes to debugging, with that said i have googled these errors and thus far haven't had any luck.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 3081

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002F7919A
BCP3: FFFFF88007967E70
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\060910-25365-01.dmp
C:\Users\Pho3nix\AppData\Local\Temp\WER-62806-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

Been getting frequent popups telling me my gfx card has stopped responding, screen blacks out and then comes back on sometimes, or just bluescreens on me. Graphics card drivers have been updated along with all my other drivers (i believe). I installed win7 about 2 days ago onto a brand new hdd, however i dumped approx 80gig worth of stuff (games/music/etc.) onto it off an old hdd which i was running vista on.

Any and all help greatly appreciated
Shawn

Jonathan_King · 08 Jun 2010

Welcome to SF!

Please upload your dmp files for us.

https://www.sevenforums.com/tutorials...en-forums.html

ReckeD · 08 Jun 2010

Done =)

Jonathan_King · 08 Jun 2010

Okay, here's the deal. The dmps do not tell the cause straight out. We will have to guess at it.

I cannot say that AVG is the cause, but I do know AVG causes its fair share of BSODs. I would suggest removing it completely and then installing Microsoft Security Essentials instead. Use this removal tool: http://download.avg.com/filedir/util...removerx64.exe

AVG is not pointed to as a cause, but even if it's not, you may be happier with the performance of MSE.

Here are the summaries for your bugchecks 1A and 3B, respectively. Both taken from here: BSOD Index

Usual causes: Device driver, memory, kernel

Usual causes: System service, Device driver, graphics driver, ?memory

As you can see, memory and device driver are suspects.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and leave it running for at least 5 passes.

To test for bad drivers, please enable driver verifier: Using Driver Verifier to identify issues with Drivers

Please UPDATE your chipset drivers on the motherboard manufacturer or computer manufacturer's site:

Code:

ASMMAP64.sys Sun Feb 04 14:52:56 2007

REMOVE Asus PC Probe:

Code:

ghaio.sys    Mon May 30 05:34:05 2005

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Jun  8 13:04:18.018 2010 (GMT-4)
System Uptime: 0 days 22:53:01.000
BugCheck 1A, {41287, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+42c75 )
BUGCHECK_STR:  0x1a_41287
PROCESS_NAME:  ALU.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Jun  8 14:17:17.252 2010 (GMT-4)
System Uptime: 0 days 0:16:58.234
BugCheck 3B, {c0000005, fffff80002f7919a, fffff88007967e70, 0}
Probably caused by : ntkrnlmp.exe ( nt!ObpLookupDirectoryEntry+16a )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Jun  7 14:03:11.834 2010 (GMT-4)
System Uptime: 0 days 3:14:24.816
BugCheck 1A, {3452, d6f9000, fffff700010a4f08, fcbfb9cc00000000}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33ab3 )
BUGCHECK_STR:  0x1a_3452
PROCESS_NAME:  firefox.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

ReckeD · 08 Jun 2010

oh man, so much work to do! =P

You should get paid for your work Jonathan, iv never had such swift professional assistance when dealing with IT, very big ty =)

Edit: im going to hang off the driver verifier option as a last resort as this is the only comp i have access to and the verifier method sounds sketchy/problematic at best. Ill get onto the memtest and AVG fixes first and report back.

Thanks again
Shawn

Jonathan_King · 08 Jun 2010

Thanks. We all like to help here, so you can tell your friends to come here instead of paying for tech support.

ReckeD · 09 Jun 2010

So i went about removing a few of those unnecessary apps (asus PC probe and some others) and its been quite stable ever since, seems that PC probe was the culprit. If anything new comes up or changes ill update, until then however, thank you very much for your quick solutions =)

Jonathan_King · 09 Jun 2010

Thanks for the update. I'm glad it's working for you.

If anything happens, be sure to let us know.

ReckeD · 16 Jun 2010

Long story short, the problem turned out to be the Asus BIOS not liking windows7 and the nVidia drivers. To fix my black screen/AVG freezing problems i simply downloaded some utility called WinFlash and updated the BIOS with the latest file from the Asus website.

Thanks again for your help and i hope this solution helps other people in my situation =)