Help with Blue Screen.

Imran5 · 09 Feb 2010

Hello all,

Yesterday I went on my laptop to watch a video on YouTube and the computer randomly restarted. I thought this was just a one off instance but when it restarted the computer seemed to have funny colours on the screen. Once I logged into Windows an error message detailing the problem came up. This is shown below. Since then the computer has been restarting randomly. The latest thing I installed was Silverlight so I uninstalled that but still had no luck. Would love it if somebody could help. I have attached the minidump file as rules say.

I am running Windows 7 Home 32bit via upgrade from Vista Home 32bit. This has been since day of official release and no problems up until now. If you need anything else, please let me know.

Thanks!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 866324DC
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\020810-28906-01.dmp
C:\Users\Max\AppData\Local\Temp\WER-44491-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

zigzag3143 · 09 Feb 2010

Imran5 said:

Hello all,

Yesterday I went on my laptop to watch a video on YouTube and the computer randomly restarted. I thought this was just a one off instance but when it restarted the computer seemed to have funny colours on the screen. Once I logged into Windows an error message detailing the problem came up. This is shown below. Since then the computer has been restarting randomly. The latest thing I installed was Silverlight so I uninstalled that but still had no luck. Would love it if somebody could help. I have attached the minidump file as rules say.

I am running Windows 7 Home 32bit via upgrade from Vista Home 32bit. This has been since day of official release and no problems up until now. If you need anything else, please let me know.

Thanks!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 866324DC
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\020810-28906-01.dmp
C:\Users\Max\AppData\Local\Temp\WER-44491-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

The crash was caused by hardware

Here are some guidelines on what to check and how to fix it. https://www.sevenforums.com/crash-loc...-what-try.html

I would run a system fie check
type cmd in search>right click and run as admin>SFC /SCANNOW
If you are overclocking STOP

Ken

Code:



Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\020810-28314-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x8241f000 PsLoadedModuleList = 0x82567810
Debug session time: Mon Feb  8 01:14:00.746 2010 (GMT-5)
System Uptime: 0 days 0:00:12.370
Loading Kernel Symbols
...................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 8660079c, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 8660079c, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8be13cc4 824edfc5 86600780 82586c28 82586c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8be13ce4 824eedef 82586c20 86600780 82586c50 nt!WheapProcessWorkQueueItem+0x56
8be13d00 8248cf2b 82586c20 00000000 84df64c0 nt!WheapWorkQueueWorkerRoutine+0x1f
8be13d50 8262d66d 00000001 af404dcc 00000000 nt!ExpWorkerThread+0x10d
8be13d90 824df0d9 8248ce1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS_PRV

BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

Imran5 · 09 Feb 2010

Thanks for the amazingly quick reply! =D

Just finished the scan and it said: "Windows Resource Protection did not find any integrity violations".. Is that something to worry about?

Thanks for that list, it looks like it's going to really help and I'll be going through it now. I do think it may be the overheating thing as I guess I don't have very good ventilation. I'll let you know how I get on. Thanks ever so much.