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Windows 7: Reset to RaidPort1 Causing Crash/Freeze?(Esata?)

11 Jun 2010   #1

Windows 7 Ultimate x64
 
 
Reset to RaidPort1 Causing Crash/Freeze?(Esata?)

I've been running windows 7 ultimate since the retail version came out, and I've almost never had a freeze or specific crash that I can remember. About a week ago I had a random total windows freeze while I was in gmail and I had to a a hard reboot.

Then tonight I was playing a .avi video file (just dvd resolution not even HD) on my LCDTV (that I have connected via HDMI to my PC) like I have been for like 6 months, and my PC randomly rebooted after it was playing for 10 minutes. And then about every 10 minutes after that initial crash the movie would freeze with the sound looping. About 3 of the 5 times of this happening, I could unmaximize the video and close it and reopen it no problem after like 30 seconds of it being frozen, but the other 2 times the PC seemed to totally freeze up, and needed to be rebooted.

After all this happened I checked the windows system logs, and I saw a warning about every 3 minutes from the source NVSTOR saying, "Reset to device, \Device\RaidPort1 was issued".

http://img820.imageshack.us/img820/2...oreventlog.jpg

Event log had about 50 occurrences of this from like 12:30am to 1:50am which was the time frame all the freezing was occurring in. Whats really weird is I then went back into the event log to get a screen shot like a few hours later (and write this post), and most of the time entries are somehow missing from around that time, even thought I clearly saw them just a few hours ago, and now there is only 1 instance of the nvstor Warning, maybe event log combined all 50 or so into this one or something.

At anyrate I am wondering if this RaidPort1 is one of the ports on my PCI-E Esata Card which does support raid. I did have a esata HD connected to one of the ports during all of this (although the Esata HD's power was physically switched off the entire time, the esata cable was physically connected)

I am really trying to get to the bottom of this and figure out what the heck is happening here, because I've played like 100's of movies in 1080p all the time with no problems, and now seemly out of no where I'm getting freezeing/crashing that is maybe related to a SATA drive? it doesn't make much sense to me. Please let me know if anyone has any ideas on this, or has ideas I can use to troubleshoot check things on this.

>Update
So while I was finishing editing this post windows just completely froze again.
I rebooted using regular reset button on my CPU.

Then it hanged at this first bios screen
> http://img810.imageshack.us/img810/8798/1stbios.jpg
for about 1 minute before loading the second screen, then it hanged at this 2nd bios screen
> http://img191.imageshack.us/img191/7646/2ndbios.jpg
with Boot from CD: at the bottom for more than 4 minutes, and I then held in the power button to fully turn it off. (No optical media had been in the optical drive for weeks)

Then it booted up fine, and I checked the windows system logs and they only just a critical error from like a minute ago saying that the previous shutdown was not improper. The esata was unplugged this whole time, and I dont see the nvstor in the event log so now I am really not sure what is going on.

My System SpecsSystem Spec
.

11 Jun 2010   #2

Windows 7 Ultimate 64 bit
 
 

Hi endoftheline2 and welcome,

Some thoughts:
- Have there been any changes to the system such as driver updates, RAID/IDE/SATA software installs, or any configuration changes to these?
- Do you have the latest drivers installed for your RAID, GRAPHICS and CHIPSET from the manufacturer websites, not from Microsoft update?
- Is the PC overheating?
- Is the CPU or RAM overclocked?
- If you only use the card for SATA and don't use it in a RAID, then see if you can turn off RAID in the settings (e.g. put it into IDE mode) and/or uninstall or disable the RAID portion while still using the card for SATA. I reason that this has something to do with the card thinking that it is in RAID and there is more than one drive plugged into the card.
- Disable AHCI if it is an option for the card as well.

-Timo
My System SpecsSystem Spec
12 Jun 2010   #3

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by TimStitt View Post
Hi endoftheline2 and welcome,

Some thoughts:
- Have there been any changes to the system such as driver updates, RAID/IDE/SATA software installs, or any configuration changes to these?
- Do you have the latest drivers installed for your RAID, GRAPHICS and CHIPSET from the manufacturer websites, not from Microsoft update?
- Is the PC overheating?
- Is the CPU or RAM overclocked?
- If you only use the card for SATA and don't use it in a RAID, then see if you can turn off RAID in the settings (e.g. put it into IDE mode) and/or uninstall or disable the RAID portion while still using the card for SATA. I reason that this has something to do with the card thinking that it is in RAID and there is more than one drive plugged into the card.
- Disable AHCI if it is an option for the card as well.

-Timo
>Well I have had a PCI-E 2 port Esata card(capable of Raid for its connected drives, but I have never used it) connected to my system for about 6 months. I have been using it with a single esata drive at a time, leaving the cable plugged in, but the esata HD turned off most of the time when I am not using it. No recent changes there.

>I do not think overheating is the issue, but I will test

>Nothing is overclocked

>I will check the drivers updates and post check, that is a good point

>I will check on disable raid on the card and also this AHCI thing.

Thanks for the ideas I will try them out and see what happens.
My System SpecsSystem Spec
.


12 Jun 2010   #4

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by endoftheline2 View Post
Quote   Quote: Originally Posted by TimStitt View Post
Hi endoftheline2 and welcome,

Some thoughts:
- Have there been any changes to the system such as driver updates, RAID/IDE/SATA software installs, or any configuration changes to these?
- Do you have the latest drivers installed for your RAID, GRAPHICS and CHIPSET from the manufacturer websites, not from Microsoft update?
- Is the PC overheating?
- Is the CPU or RAM overclocked?
- If you only use the card for SATA and don't use it in a RAID, then see if you can turn off RAID in the settings (e.g. put it into IDE mode) and/or uninstall or disable the RAID portion while still using the card for SATA. I reason that this has something to do with the card thinking that it is in RAID and there is more than one drive plugged into the card.
- Disable AHCI if it is an option for the card as well.

-Timo
>Well I have had a PCI-E 2 port Esata card(capable of Raid for its connected drives, but I have never used it) connected to my system for about 6 months. I have been using it with a single esata drive at a time, leaving the cable plugged in, but the esata HD turned off most of the time when I am not using it. No recent changes there.

>I do not think overheating is the issue, but I will test

>Nothing is overclocked

>I will check the drivers updates and post check, that is a good point

>I will check on disable raid on the card and also this AHCI thing.

Thanks for the ideas I will try them out and see what happens.
You're welcome. Let me know if you are successful in resolving your issue, if not, then we'll try something else.
My System SpecsSystem Spec
14 Jun 2010   #5

Windows 7 Ultimate x64
 
 

Ok, the freezing problem still exists, and it looks like it is directly caused by Nvstor issuing a reset to the raid device. The freeze just happened like 6 times in the past 20 minutes, and every time it happened there was a entry in the event log from nvstor issuing the reset to the raid device. Basically windows completely freezes for about 45 seconds, then unfreezes and everything seems normal.

http://img18.imageshack.us/img18/369...sseventlog.jpg

This is the PCI-E Esata card that I do have installed that does have raid:
IOGEAR - GICe702S3R5W6 - RAID5 eSATA 3Gbps External 2-port PCI-Express Card

I am now going to try what you said and see if I can disable the raid part of the card. I'm also wondering if there is a way to determine where this nvstor command is coming from, but it does seem like it maybe from my add in card
My System SpecsSystem Spec
14 Jun 2010   #6

Windows 7 Ultimate x64
 
 

I have checked my drivers, both my esata card and my motherboard only have vista x64 drivers avaliable because they are a bit older, and the esata card's latest vista x64 drivers are from January 2008 and are the ones I am currently using, and the motherboards latest are also vista x6 and are from September 2008, which are the same ones that I used when I installed win7x64 in October 2009.

I did update the video card drivers for my GTX 260 to the latest. I don't know if that will have any effect but I will see.

I checked in my bios, and the onboard motherboard Raid is disabled, and the settings during the boot for the esata card say no device detected, utility disabled because I do not have any drivers plugged into the esata card.

I think the problem will probably come back, as I have just updated my video drivers and that will probably not address it. Please let me know if you have any other ideas.
My System SpecsSystem Spec
14 Jun 2010   #7

Windows 7 Ultimate 64 bit
 
 

Sorry for the delay I was away today, I had to make a quick trip the country next door.

I've been thinking about this though....
1. Please take a look at your power settings. I'm wondering if the issue is caused because Windows 7 is trying to put the drive to sleep/standby or something. Your screen prints also show that there is both a RAID and ACPI controller present.
2. Check your BIOS and ensure that PLUG AND PLAY is enabled. We don't want windows controlling this and sending stop-starts to any devices (if we can hep it).
4. Uninstall all Sata and RAID controllers. Run Windows Update. - Where the Manufacturer drivers fail, windows update may help us (although this should always be choice 2); Run windows update and look for Nvidia HARDWARE updates under the optional updates.
5. Try the Generic MS drivers these are called “standard dual channel PCI IDE Controller”. These should already be on your system, you'll just have to open device manager and search for them manually.
6. This thread seems to suggest that it's an issue with the later drivers. Try to find build 7000.
7. This thread suggests uninstalling the RAID drivers (which I think I already mentioned; but check anyway).

From Control Panel enter power options, edit your power plan, select change advanced power settings, extend the turn hard disk off to 999. You can adjust this later as needed; but lets make it high for testing.

Also in Event viewer, order by event and look for any other 129 events, if you can find anything different under the same number it might be a clue. Also order by time and read the events just prior to the first Reset (even the successful ones and look for clues here).

Let me know how you go.
My System SpecsSystem Spec
14 Jun 2010   #8

Windows 7 Ultimate 64 bit
 
 

and something else. I looked at the card specs that you posted and it's using a silicon image 3121 Chipset. Try the latest Windows 7 drivers for this chipset (released this year), rather that the Nvidia drivers.

Silicon Image - Support | Search Results
My System SpecsSystem Spec
14 Jun 2010   #9

Windows 7 Ultimate x64
 
 

1) I have changed the hard driver power settings to power off after 999 minutes.

2) I have looked in my bios and I do not see plug and play as an option anywhere, do you know what It might be under in the bios?
I see ACPI function is [Enabled]
and SCPI Suspend Type is [S1&S3]
(not sure if these are related at all)


4) look at this screenshot of my device manager:
http://img824.imageshack.us/img824/5...ontrollers.jpg

should I uninstall all 5 things under Storage Controllers? Then after that do I just restart and go in windows update as you described? Also my windows drive is connected via esata, will it still work after removing all 5 of the storage controller drivers?

5) I see the "standard dual channel PCI IDE controller" is listed under IDE ATA/ATAPI controllers in my device manager (see screenshot), it seems to be installed, how do try it or what should I do with it?

6) I think in that thread they are referring to build 7000 of windows 7 which was a earlier beta build. I don't think theres any going back to that build, the live windows 7 is build 7600+ something. That guy had installed 15.35 nforce drivers, however the newest drivers from nvidia for my nforce4 motherboard that I think I have installed are 15.23 for vista x64.

7) in this thread the guy said he had a raid driver listed under his IDE ATA/ATAPI controllers. In my device manager (see that screenshot) there is no raid listed, the only raid listed seems to be the silicon image controller under storage controllers, which was installed from my esata card.

In your link to the silicon image website I see these drivers:
"* SiI 3132 64-bit Windows BASE Driver for Windows 7"
They are to access non raid hard disk drives which should be right for me. So if I am to uninstall at 5 things under storage controllers should I try these drivers if windows update does not automatically find drivers for my esata card?

Also in terms of the event log I do see 2 entries that are #129 and are different, they are from 11-15-09, 11-16-09, which was very shortly after I installed this version of windows 7 x64 ultimate. Both of these entires from november are a "Reset to device, \Device\RaidPort0, was issued."
This is different from every other recent nvstor that has occurred recently which is a reset to RaidPort1 as you have seen in the screen shots.

Also I looks like I installed the iogear esata PCI-E card back in August of 2009, and I would have originally installed it on windows 7 Beta, before I switched to the full retail of Windows 7.

Update>> Also here is a screenshot of my eventlog right before the most recent nvstor errors started occurring and freezing my system very early this morning.

http://img811.imageshack.us/img811/2...anagerlogs.png

most application experience starting and stopping, not sure if that could be important
My System SpecsSystem Spec
14 Jun 2010   #10

Windows 7 Ultimate x64
 
 

I seem to have just found much newer drivers for my motherboard, seems I was looking in the wrong place before. These 15.53 drivers from 3-15-10, I think I will try installing these first and see if the problem occurs, and then I will see what you think about how I should uninstall those nvidia controllers in the device manager.

EDIT:
I just talked to a technical support guy from nvidia, apparently they have a live chat. I told him about my issue and he recommended that I actually try installing slightly older 15.35 drivers, although still newer than the 15.23 that I am likely using now. I just installed 15.35 and will keep using those I guess and see if the issues comes back.l
My System SpecsSystem Spec
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 Reset to RaidPort1 Causing Crash/Freeze?(Esata?)




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