Blue screen error on my new TOSHIBA laptop..

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  1. Posts : 22
    Windows 7 Home Premium 32 bit
       #1

    Blue screen error on my new TOSHIBA laptop..


    Hi all, I got a Toshiba satellite L510 running Win 7 HP 32 bit. A few days ago, a blue screen appeared and my pc restarted. After restart one of the Toshiba utilities "Toshiba Service station" stopped working. This blue screen again occurred 2 days ago. I really dont understand why is this happening.. Can anyone please help me..
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    It looks as if Norton is causing the crash. Please remove it completely and then run this uninstaller: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

    Then use this free, reliable alternative instead: http://www.microsoft.com/security_essentials

    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 7600.16539.x86fre.win7_gdr.100226-1909
    Debug session time: Mon Jun  7 16:10:52.583 2010 (GMT-4)
    System Uptime: 0 days 0:00:27.769
    BugCheck A, {b00c, 2, 1, 832830ad}
    Probably caused by : memory_corruption ( nt!MiRemoveUnusedSegment+7a )
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  autochk.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    Built by: 7600.16539.x86fre.win7_gdr.100226-1909
    Debug session time: Mon Jun  7 12:39:11.992 2010 (GMT-4)
    System Uptime: 0 days 0:30:20.568
    *** WARNING: Unable to verify timestamp for SYMEFA.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMEFA.SYS
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x24
      My Computer


  3. Posts : 22
    Windows 7 Home Premium 32 bit
    Thread Starter
       #3

    Today I got another blue screen during my system startup ..then it restarted and ran startup recovery error. After my system restarted my norton internet security stopped working. I am uploading my DMP file. Please can someone help me with this.
      My Computer


  4. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #4

    did u remove norton internet security as Jonathan_King recommended. Norton usually goes with live update, uninstall it as well Try it to see if computer runs smoothy
      My Computer


  5. Posts : 22
    Windows 7 Home Premium 32 bit
    Thread Starter
       #5

    I am not really sure if Norton is the problem because its an original not any cracked version. I would be really grateful if someone could analyze these DMP files and give me a solution..
      My Computer


  6. Posts : 22
    Windows 7 Home Premium 32 bit
    Thread Starter
       #6

    Win 7 failed to start..:(


    I already gave a post regarding BSOD.. now when i started my laptop.. it failed to start and gave the following message "A recent driver installation or upgrade might have prevented Windows from starting." This text is copied from the action centre. i am uploading the dmp file. please somne help me with this..
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #7

    Norton is notorious among us BSOD experts for causing crashes. Please remove it, then post back here if you have more problems.

    We really can't help you more until you follow our advice. Here is my post: https://www.sevenforums.com/crashes-d...tml#post781027

    Once you remove Norton and run that uninstaller, we'll be happy to assist you if you have more problems. You can install Norton again if you find it is not the issue.
      My Computer


  8. Posts : 11,408
    ME/XP/Vista/Win7
       #8

    Are you using norton internet security 2009 or 2010?
    If 2009 go to this link & update to 2010 for free.

    Home & Home Office Support
      My Computer


  9. Posts : 13,354
    Windows 7 Professional x64
       #9

    Let's keep this to a single thread. I will ask the mods to merge the 2 threads.

    I still suggest removing Norton for this one.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp2_dmp.zip\061110-26832-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16539.x86fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0x83255000 PsLoadedModuleList = 0x8339d810
    Debug session time: Fri Jun 11 09:19:18.114 2010 (GMT-4)
    System Uptime: 0 days 0:00:17.690
    Loading Kernel Symbols
    ...............................................................
    .......................
    Loading User Symbols
    Loading unloaded module list
    .
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C5, {5500, 2, 0, 83375795}
    
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+135 )
    
    Followup: Pool_corruption
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_CORRUPTED_EXPOOL (c5)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is
    caused by drivers that have corrupted the system pool.  Run the driver
    verifier against any new (or suspect) drivers, and if that doesn't turn up
    the culprit, then use gflags to enable special pool.
    Arguments:
    Arg1: 00005500, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000000, value 0 = read operation, 1 = write operation
    Arg4: 83375795, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0xC5_2
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    nt!ExDeferredFreePool+135
    83375795 8b10            mov     edx,dword ptr [eax]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  807868a4 -- (.trap 0xffffffff807868a4)
    ErrCode = 00000000
    eax=00005500 ebx=00000006 ecx=000001ff edx=8338ac30 esi=8338ac30 edi=8338a8c0
    eip=83375795 esp=80786918 ebp=80786950 iopl=0         nv up ei pl nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00210206
    nt!ExDeferredFreePool+0x135:
    83375795 8b10            mov     edx,dword ptr [eax]  ds:0023:00005500=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from 83375795 to 8329b82b
    
    STACK_TEXT:  
    807868a4 83375795 badb0d00 8338ac30 83223ba9 nt!KiTrap0E+0x2cf
    80786950 833748aa 8338a8c0 00000000 00000000 nt!ExDeferredFreePool+0x135
    807869b8 833f8a0d 87ff5838 00000000 00000000 nt!ExFreePoolWithTag+0x8a4
    80786b9c 83606853 00000001 00000000 80786bd4 nt!IopLoadDriver+0xad2
    80786be8 8360287b 80810b08 8080a900 00000000 nt!IopInitializeSystemDrivers+0x163
    80786c6c 83607e6f 0080a900 851bfdd8 851bfa68 nt!IoInitSystem+0x6de
    80786d48 833e047c 80786d90 834636bb 8080a900 nt!Phase1InitializationDiscard+0xce4
    80786d50 834636bb 8080a900 9fd2b728 00000000 nt!Phase1Initialization+0xd
    80786d90 833150f9 833e046f 8080a900 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!ExDeferredFreePool+135
    83375795 8b10            mov     edx,dword ptr [eax]
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt!ExDeferredFreePool+135
    
    FOLLOWUP_NAME:  Pool_corruption
    
    IMAGE_NAME:  Pool_Corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: Pool_Corruption
    
    FAILURE_BUCKET_ID:  0xC5_2_nt!ExDeferredFreePool+135
    
    BUCKET_ID:  0xC5_2_nt!ExDeferredFreePool+135
    
    Followup: Pool_corruption
    ---------
    
    2: kd> lmsmn
    start    end        module name
    88eaa000 88ef2000   ACPI     ACPI.sys    
    93292000 932ec000   afd      afd.sys     
    8900a000 89013000   amdxata  amdxata.sys 
    891cc000 891d5000   atapi    atapi.sys   
    891d5000 891f8000   ataport  ataport.SYS 
    88f51000 88f5c000   BATTC    BATTC.SYS   
    8eb8c000 8eb93000   Beep     Beep.SYS    
    88cc2000 88cca000   BOOTVID  BOOTVID.dll 
    8e600000 8e61f000   cdrom    cdrom.sys   
    88d0c000 88db7000   CI       CI.dll      
    89908000 8992d000   CLASSPNP CLASSPNP.SYS
    88cca000 88d0c000   CLFS     CLFS.SYS    
    89438000 89495000   cng      cng.sys     
    88f49000 88f51000   compbatt compbatt.sys
    8992d000 8993a000   crashdmp crashdmp.sys
    898f7000 89908000   disk     disk.sys    
    8e7e6000 8e7f7000   dump_dumpfve dump_dumpfve.sys
    8e633000 8e7e6000   dump_iaStor dump_iaStor.sys
    88fe2000 88ff3000   fileinfo fileinfo.sys
    88db7000 88deb000   fltmgr   fltmgr.sys  
    894a3000 894ac000   Fs_Rec   Fs_Rec.sys  
    898c5000 898f7000   fvevol   fvevol.sys  
    89772000 897a3000   fwpkclnt fwpkclnt.sys
    8321e000 83255000   hal      halmacpi.dll
    898bd000 898c5000   hwpolicy hwpolicy.sys
    89019000 891cc000   iaStor   iaStor.sys  
    89991000 899b0000   Ironx86  Ironx86.SYS 
    80bcb000 80bd3000   kdcom    kdcom.dll   
    893ed000 89400000   ksecdd   ksecdd.sys  
    895a1000 895c6000   ksecpkg  ksecpkg.sys 
    88c39000 88cb1000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll
    88fb7000 88fcd000   mountmgr mountmgr.sys
    89000000 8900a000   msahci   msahci.sys  
    8ebe5000 8ebf0000   Msfs     Msfs.SYS    
    88efb000 88f03000   msisadrv msisadrv.sys
    89200000 8922b000   msrpc    msrpc.sys   
    898ad000 898bd000   mup      mup.sys     
    8eb71000 8eb84400   NAVENG   NAVENG.SYS  
    8ea04000 8eb4b580   NAVEX15  NAVEX15.SYS 
    894ac000 89563000   ndis     ndis.sys    
    9335e000 9336c000   netbios  netbios.sys 
    932ec000 9331e000   netbt    netbt.sys   
    89563000 895a1000   NETIO    NETIO.SYS   
    8ebf0000 8ebfe000   Npfs     Npfs.SYS    
    83255000 83665000   nt       ntkrpamp.exe
    892be000 893ed000   Ntfs     Ntfs.sys    
    8eb85000 8eb8c000   Null     Null.SYS    
    9332e000 9334d000   pacer    pacer.sys   
    88f38000 88f49000   partmgr  partmgr.sys 
    88f03000 88f2d000   pci      pci.sys     
    88fcd000 88fd4000   pciide   pciide.sys  
    88fd4000 88fe2000   PCIIDEX  PCIIDEX.SYS 
    89495000 894a3000   pcw      pcw.sys     
    88cb1000 88cc2000   PSHED    PSHED.dll   
    8ebcd000 8ebd5000   RDPCDD   RDPCDD.sys  
    8ebd5000 8ebdd000   rdpencdd rdpencdd.sys
    8ebdd000 8ebe5000   rdprefmp rdprefmp.sys
    89880000 898ad000   rdyboost rdyboost.sys
    89878000 89880000   spldr    spldr.sys   
    8993a000 89991000   SRTSP    SRTSP.SYS   
    8e61f000 8e628080   SRTSPX   SRTSPX.SYS  
    8923b000 89291000   SYMDS    SYMDS.SYS   
    89291000 892be000   SYMEFA   SYMEFA.SYS  
    8eb4c000 8eb71000   SYMEVENT SYMEVENT.SYS
    93239000 93292000   SYMTDIV  SYMTDIV.SYS 
    89629000 89772000   tcpip    tcpip.sys   
    899c7000 899d2000   TDI      TDI.SYS     
    899b0000 899c7000   tdx      tdx.sys     
    9338f000 9339f000   termdd   termdd.sys  
    89831000 89878000   tos_sps32 tos_sps32.sys
    9336c000 9337ba00   tosrfcom tosrfcom.sys
    897ea000 897ee100   TVALZ_O  TVALZ_O.SYS 
    88f2d000 88f38000   vdrvroot vdrvroot.sys
    8eb93000 8eb9f000   vga      vga.sys     
    8eb9f000 8ebc0000   VIDEOPRT VIDEOPRT.SYS
    88f5c000 88f6c000   volmgr   volmgr.sys  
    88f6c000 88fb7000   volmgrx  volmgrx.sys 
    897ab000 897ea000   volsnap  volsnap.sys 
    9334d000 9335e000   vwififlt vwififlt.sys
    9337c000 9338f000   wanarp   wanarp.sys  
    8ebc0000 8ebcd000   watchdog watchdog.sys
    897a3000 897ab000   wd       wd.sys      
    88e2b000 88e9c000   Wdf01000 Wdf01000.sys
    88e9c000 88eaa000   WDFLDR   WDFLDR.SYS  
    93327000 9332e000   wfplwf   wfplwf.sys  
    88ef2000 88efb000   WMILIB   WMILIB.SYS  
    9331e000 93327000   ws2ifsl  ws2ifsl.sys 
    
    Unloaded modules:
    9339f000 933ab000   SysTool.sys
      My Computer


  10. Posts : 22
    Windows 7 Home Premium 32 bit
    Thread Starter
       #10

    Thanks Jonathan I will try your advice and post the results ASAP. But just so you know after the BSODs occur very infrequently and when least expected. After the last crash, my norton stopped working, i.e it is now disabled i dont know why, but apart from that my laptop seems to work just fine though a little slower startup. another thing i forgot to mention is that after the last crash there was a message regarding running a driver verifier or something. The problem might be included in the last dmp file i uploaded. i was wondering whether it is any hardware issue.?
      My Computer


 
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