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| 11 Jun 2010 | #1 |
| | BSOD Help request My 7 Ultimate pc gets a blue screen about 1 to 2 times a day. There does not seem to be any apparent pattern that I can see to when this happens. I attached the minidump. Any help would be appreciated. Thanks. |
My System Specs | |
| 11 Jun 2010 | #2 |
| | . A check of your Bug Analyis indicates that a program used during the BSOD might be the cause of your problem. A further anlaysis indicates that Zone Alarm may have been in use. If this is the case, please disable zone alarm and see if the problem continues. A driver that was the most likely cause is the cdd.dll driver. Any corruption should be repaired with a sfc using an elevated cmd prompt (type cmd in search right click when it appears on top and run as administrator (then type sfc /scannow Always run an antivirus test as a virus can hide itself in drivers. There are many old drivers in system, they should be updated 89dfd000 89e251a0 spssys spssys.sys Fri May 07 07:42:16 2004 (409B7618) 89e2e000 89e36000 sfhlp02 sfhlp02.sys Wed Jun 14 10:56:53 2006 (449023B5) 9c9ca000 9c9d4000 secdrv secdrv.SYS Wed Sep 13 09:18:32 2006 (45080528) 897e3000 897ee900 pcouffin pcouffin.sys Tue Dec 05 09:39:53 2006 (457584B9) 975b1000 975e0000 emupia2k emupia2k.sys Mon Apr 09 08:21:43 2007 (461A2FD7) 975e0000 97609000 ctsfm2k ctsfm2k.sys Mon Apr 09 08:21:44 2007 (461A2FD8) 90a51000 90a85000 ctoss2k ctoss2k.sys Mon Apr 09 08:21:48 2007 (461A2FDC) 974a7000 975b1000 ha10kx2k ha10kx2k.sys Mon Apr 09 08:21:50 2007 (461A2FDE) 97475000 974a7000 hap17v2k hap17v2k.sys Mon Apr 09 08:21:52 2007 (461A2FE0) 90986000 90a03600 ctaud2k ctaud2k.sys Mon Apr 09 08:22:04 2007 (461A2FEC) 91ff2000 91ffa000 ctprxy2k ctprxy2k.sys Mon Apr 09 08:22:05 2007 (461A2FED) 976a5000 976c0000 COMMONFX COMMONFX.DLL Mon Apr 09 08:23:31 2007 (461A3043) 976c0000 9774b000 CTAUDFX CTAUDFX.DLL Mon Apr 09 08:23:41 2007 (461A304D) 9774b000 977d9000 CTSBLFX CTSBLFX.DLL Mon Apr 09 08:23:53 2007 (461A3059) 90b3c000 90b46c00 fetnd6 fetnd6.sys Thu Jun 19 07:45:41 2008 (485A46E5) 89e36000 89e4a000 sfdrv01a sfdrv01a.sys Tue Feb 03 10:39:21 2009 (49886529) 896b8000 896cb000 sfsync04 sfsync04.sys Tue Feb 03 10:45:00 2009 (4988667C) A problem of this nature should be tested by a memory test. Download and use memtest86 Furthermore the driver verifier should be used to test for bad drivers. http://memtest.org/ Using Driver Verifier to identify issues with Drivers Code: Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp2_061010-21390-01[1].zip\061010-21390-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82c47000 PsLoadedModuleList = 0x82d86570
Debug session time: Thu Jun 10 19:54:46.001 2010 (GMT-4)
System Uptime: 0 days 3:30:43.908
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000008E, {c0000005, 96246abb, b9a3388c, 0}
Probably caused by : cdd.dll ( cdd!bCopyColorPointer+f1 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 96246abb, The address that the exception occurred at
Arg3: b9a3388c, Trap Frame
Arg4: 00000000
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
win32k!EngCopyBits+29
96246abb 66395f30 cmp word ptr [edi+30h],bx
TRAP_FRAME: b9a3388c -- (.trap 0xffffffffb9a3388c)
ErrCode = 00000000
eax=00000000 ebx=00000000 ecx=fffffff0 edx=00000400 esi=ffb6c010 edi=00000000
eip=96246abb esp=b9a33900 ebp=b9a33b34 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
win32k!EngCopyBits+0x29:
96246abb 66395f30 cmp word ptr [edi+30h],bx ds:0023:00000030=????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x8E
PROCESS_NAME: nwmain.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 9603d973 to 96246abb
STACK_TEXT:
b9a33b34 9603d973 ffb6c010 00000000 b9a33b58 win32k!EngCopyBits+0x29
b9a33b70 9603dad4 ffb75010 fd732438 00000020 cdd!bCopyColorPointer+0xf1
b9a33ba8 9603dd81 fe309328 fd732438 ffafe010 cdd!bSetHardwarePointerShape+0x6e
b9a33be8 96239d20 fe309328 fd732438 ffafe010 cdd!DrvSetPointerShape+0x105
b9a33c8c 96239f78 ffb92748 fd732428 00000000 win32k!vSetPointer+0x3b4
b9a33cd0 9626b21c 00b92748 fe3cf190 00000000 win32k!GreSetPointer+0xe8
b9a33cfc 9623de15 008f01d5 0012fbac 00000000 win32k!zzzUpdateCursorImage+0x249
b9a33d18 9623a065 fe3cf170 0012fbac b9a33d34 win32k!zzzSetCursor+0x60
b9a33d28 82c7c79a 008f01d5 00000000 77ce64f4 win32k!NtUserSetCursor+0x29
b9a33d28 77ce64f4 008f01d5 00000000 77ce64f4 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
00000000 00000000 00000000 00000000 00000000 0x77ce64f4
STACK_COMMAND: kb
FOLLOWUP_IP:
cdd!bCopyColorPointer+f1
9603d973 8b7d0c mov edi,dword ptr [ebp+0Ch]
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: cdd!bCopyColorPointer+f1
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: cdd
IMAGE_NAME: cdd.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bd992
FAILURE_BUCKET_ID: 0x8E_cdd!bCopyColorPointer+f1
BUCKET_ID: 0x8E_cdd!bCopyColorPointer+f1
Followup: MachineOwner
---------
0: kd> lmtsmn
start end module name
89619000 89661000 ACPI ACPI.sys Mon Jul 13 19:11:11 2009 (4A5BBF0F)
89b14000 89b6e000 afd afd.sys Mon Jul 13 19:12:34 2009 (4A5BBF62)
90b86000 90b98000 AgileVpn AgileVpn.sys Mon Jul 13 19:55:00 2009 (4A5BC954)
8977e000 89787000 amdxata amdxata.sys Tue May 19 13:57:35 2009 (4A12F30F)
97689000 9768c000 aswFsBlk aswFsBlk.SYS Thu May 06 16:33:45 2010 (4BE327A9)
97672000 97689000 aswMonFlt aswMonFlt.sys Thu May 06 16:34:09 2010 (4BE327C1)
89fed000 89ff1100 aswRdr aswRdr.SYS Thu May 06 16:34:25 2010 (4BE327D1)
908f3000 90919680 aswSP aswSP.SYS Thu May 06 16:38:58 2010 (4BE328E2)
89fe3000 89fecc00 aswTdi aswTdi.SYS Thu May 06 16:39:21 2010 (4BE328F9)
9cb0c000 9cb15000 asyncmac asyncmac.sys Mon Jul 13 19:54:46 2009 (4A5BC946)
89752000 8975b000 atapi atapi.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
8975b000 8977e000 ataport ataport.SYS Mon Jul 13 19:11:18 2009 (4A5BBF16)
89f4f000 89f56000 Beep Beep.SYS Mon Jul 13 19:45:00 2009 (4A5BC6FC)
908e5000 908f3000 blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8)
894a5000 894ad000 BOOTVID BOOTVID.dll Mon Jul 13 21:04:34 2009 (4A5BD9A2)
9c888000 9c8a1000 bowser bowser.sys Mon Jul 13 19:14:21 2009 (4A5BBFCD)
96030000 9604e000 cdd cdd.dll Mon Jul 13 21:04:18 2009 (4A5BD992)
89f29000 89f48000 cdrom cdrom.sys Mon Jul 13 19:11:24 2009 (4A5BBF1C)
894ef000 8959a000 CI CI.dll Mon Jul 13 21:09:28 2009 (4A5BDAC8)
89ed2000 89ef7000 CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)
894ad000 894ef000 CLFS CLFS.SYS Mon Jul 13 19:11:10 2009 (4A5BBF0E)
89986000 899e3000 cng cng.sys Mon Jul 13 19:32:55 2009 (4A5BC427)
976a5000 976c0000 COMMONFX COMMONFX.DLL Mon Apr 09 08:23:31 2007 (461A3043)
90b47000 90b54000 CompositeBus CompositeBus.sys Mon Jul 13 19:45:26 2009 (4A5BC716)
97400000 9740d000 crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E)
90869000 908cd000 csc csc.sys Mon Jul 13 19:15:08 2009 (4A5BBFFC)
90986000 90a03600 ctaud2k ctaud2k.sys Mon Apr 09 08:22:04 2007 (461A2FEC)
976c0000 9774b000 CTAUDFX CTAUDFX.DLL Mon Apr 09 08:23:41 2007 (461A304D)
90a51000 90a85000 ctoss2k ctoss2k.sys Mon Apr 09 08:21:48 2007 (461A2FDC)
91ff2000 91ffa000 ctprxy2k ctprxy2k.sys Mon Apr 09 08:22:05 2007 (461A2FED)
9774b000 977d9000 CTSBLFX CTSBLFX.DLL Mon Apr 09 08:23:53 2007 (461A3059)
975e0000 97609000 ctsfm2k ctsfm2k.sys Mon Apr 09 08:21:44 2007 (461A2FD8)
908cd000 908e5000 dfsc dfsc.sys Mon Jul 13 19:14:16 2009 (4A5BBFC8)
9085d000 90869000 discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214)
89ec1000 89ed2000 disk disk.sys Mon Jul 13 19:11:28 2009 (4A5BBF20)
90a04000 90a1d000 drmk drmk.sys Mon Jul 13 20:36:05 2009 (4A5BD2F5)
97418000 97421000 dump_atapi dump_atapi.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
9740d000 97418000 dump_dumpata dump_dumpata.sys Mon Jul 13 19:11:16 2009 (4A5BBF14)
97609000 9761a000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F)
977ea000 977f4000 Dxapi Dxapi.sys Mon Jul 13 19:25:25 2009 (4A5BC265)
91f3b000 91ff2000 dxgkrnl dxgkrnl.sys Thu Oct 01 20:48:33 2009 (4AC54DE1)
9094d000 90986000 dxgmms1 dxgmms1.sys Mon Jul 13 19:25:25 2009 (4A5BC265)
975b1000 975e0000 emupia2k emupia2k.sys Mon Apr 09 08:21:43 2007 (461A2FD7)
9cb15000 9cb3f000 fastfat fastfat.SYS Mon Jul 13 19:14:01 2009 (4A5BBFB9)
90aea000 90af5000 fdc fdc.sys Mon Jul 13 19:45:45 2009 (4A5BC729)
90b3c000 90b46c00 fetnd6 fetnd6.sys Thu Jun 19 07:45:41 2008 (485A46E5)
897bb000 897cc000 fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
9746b000 97475000 flpydisk flpydisk.sys Mon Jul 13 19:45:45 2009 (4A5BC729)
89787000 897bb000 fltmgr fltmgr.sys Mon Jul 13 19:11:13 2009 (4A5BBF11)
899f1000 899fa000 Fs_Rec Fs_Rec.sys Mon Jul 13 19:11:14 2009 (4A5BBF12)
89e8f000 89ec1000 fvevol fvevol.sys Fri Sep 25 22:24:21 2009 (4ABD7B55)
89d73000 89da4000 fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43)
91ffa000 91fff280 GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5)
974a7000 975b1000 ha10kx2k ha10kx2k.sys Mon Apr 09 08:21:50 2007 (461A2FDE)
82c10000 82c47000 hal halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07)
97475000 974a7000 hap17v2k hap17v2k.sys Mon Apr 09 08:21:52 2007 (461A2FE0)
97625000 97638000 HIDCLASS HIDCLASS.SYS Mon Jul 13 19:51:01 2009 (4A5BC865)
97638000 9763e480 HIDPARSE HIDPARSE.SYS Mon Jul 13 19:50:59 2009 (4A5BC863)
9761a000 97625000 hidusb hidusb.sys Mon Jul 13 19:51:04 2009 (4A5BC868)
9c803000 9c888000 HTTP HTTP.sys Mon Jul 13 19:12:53 2009 (4A5BBF75)
89e87000 89e8f000 hwpolicy hwpolicy.sys Mon Jul 13 19:11:01 2009 (4A5BBF05)
90b0d000 90b25000 i8042prt i8042prt.sys Mon Jul 13 19:11:23 2009 (4A5BBF1B)
9093b000 9094d000 intelppm intelppm.sys Mon Jul 13 19:11:03 2009 (4A5BBF07)
90b25000 90b32000 kbdclass kbdclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
80bbd000 80bc5000 kdcom kdcom.dll Mon Jul 13 21:08:58 2009 (4A5BDAAA)
90a1d000 90a51000 ks ks.sys Mon Jul 13 19:45:13 2009 (4A5BC709)
89973000 89986000 ksecdd ksecdd.sys Mon Jul 13 19:11:56 2009 (4A5BBF3C)
89aef000 89b14000 ksecpkg ksecpkg.sys Thu Dec 10 23:04:22 2009 (4B21C4C6)
9768c000 9769c000 lltdio lltdio.sys Mon Jul 13 19:53:18 2009 (4A5BC8EE)
97657000 97672000 luafv luafv.sys Mon Jul 13 19:15:44 2009 (4A5BC020)
8941c000 89494000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:06:41 2009 (4A5BDA21)
9764c000 97657000 monitor monitor.sys Mon Jul 13 19:25:58 2009 (4A5BC286)
897ef000 897fc000 mouclass mouclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
97641000 9764c000 mouhid mouhid.sys Mon Jul 13 19:45:08 2009 (4A5BC704)
8973c000 89752000 mountmgr mountmgr.sys Mon Jul 13 19:11:27 2009 (4A5BBF1F)
9c8a1000 9c8b3000 mpsdrv mpsdrv.sys Mon Jul 13 19:52:52 2009 (4A5BC8D4)
9c8b3000 9c8d6000 mrxsmb mrxsmb.sys Sat Feb 27 02:32:02 2010 (4B88CA72)
9c8d6000 9c911000 mrxsmb10 mrxsmb10.sys Sat Feb 27 02:32:21 2010 (4B88CA85)
9c911000 9c92c000 mrxsmb20 mrxsmb20.sys Sat Feb 27 02:32:11 2010 (4B88CA7B)
89fa8000 89fb3000 Msfs Msfs.SYS Mon Jul 13 19:11:26 2009 (4A5BBF1E)
8966a000 89672000 msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
89948000 89973000 msrpc msrpc.sys unavailable (00000000)
90853000 9085d000 mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
89e77000 89e87000 mup mup.sys Mon Jul 13 19:14:14 2009 (4A5BBFC6)
899fa000 89ab1000 ndis ndis.sys Mon Jul 13 19:12:24 2009 (4A5BBF58)
90bb0000 90bbb000 ndistapi ndistapi.sys Mon Jul 13 19:54:24 2009 (4A5BC930)
90bbb000 90bdd000 ndiswan ndiswan.sys Mon Jul 13 19:54:34 2009 (4A5BC93A)
977d9000 977ea000 NDProxy NDProxy.SYS Mon Jul 13 19:54:27 2009 (4A5BC933)
89ba0000 89bae000 netbios netbios.sys Mon Jul 13 19:53:54 2009 (4A5BC912)
89b6e000 89ba0000 netbt netbt.sys Mon Jul 13 19:12:18 2009 (4A5BBF52)
89ab1000 89aef000 NETIO NETIO.SYS Mon Jul 13 19:12:35 2009 (4A5BBF63)
89fb3000 89fc1000 Npfs Npfs.SYS Mon Jul 13 19:11:31 2009 (4A5BBF23)
90849000 90853000 nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48)
82c47000 83047000 nt ntkrnlmp.exe Sat Feb 27 02:33:23 2010 (4B88CAC3)
89819000 89948000 Ntfs Ntfs.sys Mon Jul 13 19:12:05 2009 (4A5BBF45)
89f48000 89f4f000 Null Null.SYS unavailable (00000000)
91f39000 91f3a040 nvBridge nvBridge.kmd Sat Apr 03 20:21:35 2010 (4BB7DB8F)
91431000 91f38fc0 nvlddmkm nvlddmkm.sys Sat Apr 03 20:37:04 2010 (4BB7DF30)
89c00000 89c1f000 pacer pacer.sys Mon Jul 13 19:53:58 2009 (4A5BC916)
90af5000 90b0d000 parport parport.sys Mon Jul 13 19:45:34 2009 (4A5BC71E)
896a7000 896b8000 partmgr partmgr.sys Mon Jul 13 19:11:35 2009 (4A5BBF27)
9c92c000 9c933000 parvdm parvdm.sys unavailable (00000000)
89672000 8969c000 pci pci.sys Mon Jul 13 19:11:16 2009 (4A5BBF14)
8972e000 8973c000 PCIIDEX PCIIDEX.SYS Mon Jul 13 19:11:15 2009 (4A5BBF13)
897e3000 897ee900 pcouffin pcouffin.sys Tue Dec 05 09:39:53 2006 (457584B9)
899e3000 899f1000 pcw pcw.sys Mon Jul 13 19:11:10 2009 (4A5BBF0E)
9c933000 9c9ca000 peauth peauth.sys Mon Jul 13 20:35:44 2009 (4A5BD2E0)
91400000 9142f000 portcls portcls.sys Mon Jul 13 19:51:00 2009 (4A5BC864)
89494000 894a5000 PSHED PSHED.dll Mon Jul 13 21:09:36 2009 (4A5BDAD0)
90b98000 90bb0000 rasl2tp rasl2tp.sys Mon Jul 13 19:54:33 2009 (4A5BC939)
90bdd000 90bf5000 raspppoe raspppoe.sys Mon Jul 13 19:54:53 2009 (4A5BC94D)
89800000 89817000 raspptp raspptp.sys Mon Jul 13 19:54:47 2009 (4A5BC947)
897cc000 897e3000 rassstp rassstp.sys Mon Jul 13 19:54:57 2009 (4A5BC951)
90808000 90849000 rdbss rdbss.sys Mon Jul 13 19:14:26 2009 (4A5BBFD2)
90bf5000 90bff000 rdpbus rdpbus.sys Mon Jul 13 20:02:40 2009 (4A5BCB20)
89f90000 89f98000 RDPCDD RDPCDD.sys Mon Jul 13 20:01:40 2009 (4A5BCAE4)
89f98000 89fa0000 rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3)
89fa0000 89fa8000 rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5)
89e4a000 89e77000 rdyboost rdyboost.sys Mon Jul 13 19:22:02 2009 (4A5BC19A)
89f11000 89f24000 rspndr rspndr.sys Mon Jul 13 19:53:20 2009 (4A5BC8F0)
89beb000 89bf7ec0 SCDEmu SCDEmu.SYS Sun Mar 15 06:25:46 2009 (49BCD7AA)
9c9ca000 9c9d4000 secdrv secdrv.SYS Wed Sep 13 09:18:32 2006 (45080528)
90b32000 90b3c000 serenum serenum.sys Mon Jul 13 19:45:27 2009 (4A5BC717)
89bae000 89bc8000 serial serial.sys Mon Jul 13 19:45:33 2009 (4A5BC71D)
89e36000 89e4a000 sfdrv01a sfdrv01a.sys Tue Feb 03 10:39:21 2009 (49886529)
89e2e000 89e36000 sfhlp02 sfhlp02.sys Wed Jun 14 10:56:53 2006 (449023B5)
896b8000 896cb000 sfsync04 sfsync04.sys Tue Feb 03 10:45:00 2009 (4988667C)
89e26000 89e2e000 spldr spldr.sys Mon May 11 12:13:47 2009 (4A084EBB)
89dfd000 89e251a0 spssys spssys.sys Fri May 07 07:42:16 2004 (409B7618)
9ca51000 9caa2000 srv srv.sys Tue Dec 08 03:05:37 2009 (4B1E08D1)
9ca02000 9ca51000 srv2 srv2.sys Mon Jul 13 19:14:52 2009 (4A5BBFEC)
9c9d4000 9c9f5000 srvnet srvnet.sys Tue Dec 08 03:05:06 2009 (4B1E08B2)
9142f000 91430380 swenum swenum.sys Mon Jul 13 19:45:08 2009 (4A5BC704)
89c2a000 89d73000 tcpip tcpip.sys Mon Jul 13 19:13:18 2009 (4A5BBF8E)
9c9f5000 9ca02000 tcpipreg tcpipreg.sys Mon Jul 13 19:54:14 2009 (4A5BC926)
89fd8000 89fe3000 TDI TDI.SYS Mon Jul 13 19:12:12 2009 (4A5BBF4C)
89fc1000 89fd8000 tdx tdx.sys Mon Jul 13 19:12:10 2009 (4A5BBF4A)
89bdb000 89beb000 termdd termdd.sys Mon Jul 13 20:01:35 2009 (4A5BCADF)
96000000 96009000 TSDDD TSDDD.dll unavailable (00000000)
9091a000 9093b000 tunnel tunnel.sys Mon Jul 13 19:54:03 2009 (4A5BC91B)
89dec000 89dfd000 uagp35 uagp35.sys Mon Jul 13 19:25:40 2009 (4A5BC274)
89400000 8940e000 umbus umbus.sys Mon Jul 13 19:51:38 2009 (4A5BC88A)
9763f000 97640700 USBD USBD.SYS Mon Jul 13 19:51:05 2009 (4A5BC869)
90adb000 90aea000 usbehci usbehci.sys Mon Jul 13 19:51:14 2009 (4A5BC872)
97427000 9746b000 usbhub usbhub.sys Mon Jul 13 19:52:06 2009 (4A5BC8A6)
90a90000 90adb000 USBPORT USBPORT.SYS Mon Jul 13 19:51:13 2009 (4A5BC871)
90a85000 90a90000 usbuhci usbuhci.sys Mon Jul 13 19:51:10 2009 (4A5BC86E)
8969c000 896a7000 vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
89f56000 89f62000 vga vga.sys Mon Jul 13 19:25:50 2009 (4A5BC27E)
89726000 8972e000 viaide viaide.sys Mon Jul 13 19:11:20 2009 (4A5BBF18)
89f62000 89f83000 VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D)
89da4000 89dad000 vmstorfl vmstorfl.sys unavailable (00000000)
896cb000 896db000 volmgr volmgr.sys Mon Jul 13 19:11:25 2009 (4A5BBF1D)
896db000 89726000 volmgrx volmgrx.sys unavailable (00000000)
89dad000 89dec000 volsnap volsnap.sys Mon Jul 13 19:11:34 2009 (4A5BBF26)
89bc8000 89bdb000 wanarp wanarp.sys Mon Jul 13 19:55:02 2009 (4A5BC956)
89f83000 89f90000 watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A)
8959a000 8960b000 Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
8960b000 89619000 WDFLDR WDFLDR.SYS Mon Jul 13 19:11:25 2009 (4A5BBF1D)
89ff2000 89ff9000 wfplwf wfplwf.sys Mon Jul 13 19:53:51 2009 (4A5BC90F)
961a0000 963ea000 win32k win32k.sys Mon Jul 13 19:26:26 2009 (4A5BC2A2)
89661000 8966a000 WMILIB WMILIB.SYS Mon Jul 13 19:11:22 2009 (4A5BBF1A)
90b54000 90b5e000 WsAudio_DeviceS_1_ WsAudio_DeviceS(1).sys Wed Jul 29 10:09:46 2009 (4A70582A)
90b5e000 90b68000 WsAudio_DeviceS_2_ WsAudio_DeviceS(2).sys Wed Jul 29 10:09:46 2009 (4A70582A)
90b68000 90b72000 WsAudio_DeviceS_3_ WsAudio_DeviceS(3).sys Wed Jul 29 10:09:46 2009 (4A70582A)
90b72000 90b7c000 WsAudio_DeviceS_4_ WsAudio_DeviceS(4).sys Wed Jul 29 10:09:46 2009 (4A70582A)
90b7c000 90b86000 WsAudio_DeviceS_5_ WsAudio_DeviceS(5).sys Wed Jul 29 10:09:46 2009 (4A70582A)
89ef7000 89f11000 WudfPf WudfPf.sys Mon Jul 13 19:50:13 2009 (4A5BC835)
Unloaded modules:
9caa2000 9cb0c000 spsys.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
89ef7000 89f04000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
89f04000 89f0f000 dump_ataport
Timestamp: unavailable (00000000)
Checksum: 00000000
89f0f000 89f18000 dump_atapi.s
Timestamp: unavailable (00000000)
Checksum: 00000000
89f18000 89f29000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000
97609000 976a5000 ctac32k.sys
Timestamp: unavailable (00000000)
Checksum: 00000000 Last edited by richc46; 11 Jun 2010 at 04:00 PM.. |
| My System Specs |
| 11 Jun 2010 | #3 |
| | 
Quote: Originally Posted by jbigg  My 7 Ultimate pc gets a blue screen about 1 to 2 times a day. There does not seem to be any apparent pattern that I can see to when this happens. I attached the minidump. Any help would be appreciated. Thanks. Hello Jbigg: This particular blue screen was probably caused by cdd.dll which is the Canononical Display driver. there is a hotfix available for win 7 and server 2008. You can read about it and download the fix here. Microsoft to patch ‘Canonical Display Driver (cdd.dll)’ vulnerability of 64-bit Windows 7, Windows Server 2008 R2, and Windows Server 2008 R2 for Itanium If that does not fix the problem you can also run a system file check to repair your system files. It is run by typing Cmd in search. Then right click and run as administrator. Finally type SFC /scannow. (note the space between SFC and "/") Let us know the results and if you need any additional assistance. Jan Code: Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu Jun 10 19:54:46.001 2010 (GMT-4)
System Uptime: 0 days 3:30:43.908
BugCheck 1000008E, {c0000005, 96246abb, b9a3388c, 0}
Probably caused by : cdd.dll ( cdd!bCopyColorPointer+f1 )
BUGCHECK_STR: 0x8E
PROCESS_NAME: nwmain.exe |
| My System Specs |
| . |
| |
| 11 Jun 2010 | #4 |
| | Since I'm running 32 bit Win 7, does that make the cdd.dll problem less likely? |
| My System Specs |
| 11 Jun 2010 | #5 |
| |
Quote: Originally Posted by jbigg Since I'm running 32 bit Win 7, does that make the cdd.dll problem less likely? Both Rich and Jan are correct. The Cdd.dll hotfix is a known problem and your drivers are really old. I would do both if I were you. Truthfully if I were you I would do a clean install to update all the drivers and get rid of the other old files. Good luck Ken EDIT: It would also help for future reference if you filled in your system specs (in the lower left corner of any of your posts) Thanks |
| My System Specs |
| 11 Jun 2010 | #6 |
| | I will echo Ken. Old drivers and windows 7 do not play well together. You don't have to be concerned with secdrv.sys; it is OK. Those 2006 and older drivers predate Vista. I would either uninstall or upgrade the programs these drivers are associated with and make sure the old drivers are deleted. |
| My System Specs |
| 13 Jun 2010 | #7 |
| | Thanks for all the replies. Since Friday, I've downloaded the latest drivers for my sound card. I have not had a BSOD since the one I posted the minidump for so I have my fingers crossed. I did run the elevated SFC and it reported that there were no issues. I had run memtest86 a little while back and it did not turn up anything. I'm going through the list of older drivers but finding what they belong to hasn't always been straightforward. One in particular, spssys.sys has eluded me. I can't figure out what it's for. Actually doing a search for where it's located on my hard drive has actually come up blank. I'm a little stumped with that one. I'm thinkng that some of my problem may just be because I'm running a motherboard that's almost 4 years old (ASRock 775Dual-VSTA). |
| My System Specs |
| 13 Jun 2010 | #8 |
| | We all hope that the problem is resolved. If not just repost with the new dump file and we will continue to review the problem. |
| My System Specs |
| 14 Jun 2010 | #9 |
| | This is all I could find on spssys is a driver file from company Toshiba Corporation belonging to product spssys. Quote: spssys.sys is a driver file from company Toshiba Corporation belonging to product spssys. |
| My System Specs |
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