Crash runing antivirus scan

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  1. Posts : 9
    Windows 7 Home Premium
       #1

    Crash runing antivirus scan


    Well Today I instaled a new antivirus on my laptop.
    Every time I run the scan, a blue screen and crashes. When I reboot it again it shows a pop up saying that my windows crashed and if I want to send the report or not. I already sent it but I would like to fix it has quick as I can.. So the code it's following.

    BCCode: 24
    BCP1: 00000000001904FB
    BCP2: FFFFF8800C0C74A8
    BCP3: FFFFF8800C0C6D10
    BCP4: FFFFF80002EA7711
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Attachment 78437

    Thanks for the attention.
    Last edited by Realm; 13 Jun 2010 at 11:58. Reason: Puting minidump
      My Computer


  2. Posts : 11,840
    64-bit Windows 8.1 Pro
       #2
      My Computer


  3. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #3

    Which antivirus are you running?
      My Computer


  4. Posts : 9
    Windows 7 Home Premium
    Thread Starter
       #4

    I'm running Kaspersky Internet Security 2010
      My Computer


  5. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #5

    I suggest you to uninstall Kaspersky and switch to another product.
      My Computer


  6. Posts : 9
    Windows 7 Home Premium
    Thread Starter
       #6

    Why? In my tower works good. Only on my laptop this happens.
      My Computer


  7. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #7

    Realm said:
    Well Today I instaled a new antivirus on my laptop.
    Every time I run the scan, a blue screen and crashes. When I reboot it again it shows a pop up saying that my windows crashed and if I want to send the report or not. I already sent it but I would like to fix it has quick as I can.. So the code it's following.

    BCCode: 24
    BCP1: 00000000001904FB
    BCP2: FFFFF8800C0C74A8
    BCP3: FFFFF8800C0C6D10
    BCP4: FFFFF80002EA7711
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Attachment 78437

    Thanks for the attention.
    Do a repair install of Kaspersky
    Control panel>programs>Uninstall a program>select Kaspersky>Click on Uninstall/change
    Then select 'Repair'
      My Computer


  8. Posts : 9
    Windows 7 Home Premium
    Thread Starter
       #8

    Well I did the repair thing. But I ran the scan and it happened again. Bluescreen and crashed.
    Last edited by Realm; 13 Jun 2010 at 12:29. Reason: Failed
      My Computer


  9. Posts : 9
    Windows 7 Home Premium
    Thread Starter
       #9

    Anyone? :S
      My Computer


  10. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #10

    Realm said:
    Well I did the repair thing. But I ran the scan and it happened again. Bluescreen and crashed.
    Are you running any other antivirus software besides kaspersky?
      My Computer


 
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