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Windows 7: BSOD 0x8e


14 Jun 2010   #1

windows 7
 
 
BSOD 0x8e

I'm having some troubles with my computer and after about a week of not getting any results I could really use some help.

Every time I try to do anything graphics oriented (play a video game, use Maya) and sometimes even when I watch videos on the net I get the same error over a over

0x0000008e........

This is driving me mad and I would love it if someone could help me PLEASE!

My System SpecsSystem Spec
.

14 Jun 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome

We want to help you, if you just follow these instructions
http://www.sevenforums.com/tutorials...en-forums.html
My System SpecsSystem Spec
14 Jun 2010   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Vandrid View Post
I'm having some troubles with my computer and after about a week of not getting any results I could really use some help.

Every time I try to do anything graphics oriented (play a video game, use Maya) and sometimes even when I watch videos on the net I get the same error over a over

0x0000008e........

This is driving me mad and I would love it if someone could help me PLEASE!

We need the actual DMP file created when your computer crashed use the to find and upload them to us. http://www.sevenforums.com/crash-loc...d-problem.html




Ken
My System SpecsSystem Spec
.


14 Jun 2010   #4

windows 7
 
 

here are my minidump files hope this helps
My System SpecsSystem Spec
14 Jun 2010   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Vandrid View Post
here are my minidump files hope this helps



There are two causes for these crashes.

First--your video driver. You need to scrape all traces of the current driver before downloading and installing a fresh copy

Second--hardware. use these instruction to find out what it means and what to try. http://www.sevenforums.com/crash-loc...-what-try.html


I would further download a 3rd party app called memtestx86, burn it to cd, and run it for at least 7 passes.


Let us know if you need help with these


ken

Code:
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sun Jun 13 03:41:33.177 2010 (GMT-4)
System Uptime: 0 days 0:38:38.800
BugCheck 1000008E, {c0000005, 162a5abe, 9e1ed6a0, 0}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmdag.sys ( atikmdag+283e77 )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  UDK.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sun Jun 13 03:02:19.126 2010 (GMT-4)
System Uptime: 0 days 0:25:00.890
BugCheck 1000008E, {c0000005, 1614d47f, 9bee9ae0, 0}
Probably caused by : hardware
BUGCHECK_STR:  0x8E
PROCESS_NAME:  firefox.exe
My System SpecsSystem Spec
14 Jun 2010   #6

windows 7
 
 

well I tired to read up on some stuff before posting this forum and taking peoples time So I have tried a few of those options,

1) memtest came up clean, the ram is new and I did the test a few times right after I installed it.

2) Since I got these errors for a while I decided to reformat, in doing so I am sure that all the drivers are updated and working well, but I will try to reinstall them to insure that it is not that.

So by seeing what is left it looks like a hardware issue is the problem... I am going to assume it is the video card since I replaced it a few months ago and only after installing the card started getting these errors, my theory is that my motherboard is not supporting the card. I have an ASUS m2r32-mvp board and a new Sapphire radeon 4850 card. I think all I need to do is update my bios but I have no clue how to do that and the ASUS website is just giving me the run around.

Do you agree that it would be my bios, or is my whole computer just in need of a new motherboard?
....cause that would suck.....
My System SpecsSystem Spec
14 Jun 2010   #7

windows 7
 
 

well I reinstalled the video drivers, did some more memtesting, started up a game and got a whole new BSOD...

I attached the minidump. hopefully someone can fix this cause I hate my gaming computer not being able to run games....
My System SpecsSystem Spec
14 Jun 2010   #8

Microsoft Window 7 Professional 32 bit
 
 

Hi Vandrid
I just checked your minidump
ASACPI.sys, which is Asus ATK0110 ACPI Utility (a known BSOD maker), it is also a part of the Asus PCProbe and AISuite Utilities, please go download and install fresh copy of it
http://support.asus.com/download/download.aspx
Code:
 ASACPI   ASACPI.sys   Fri Aug 13 09:52:52 2004 (411C2D04)
Also, secdrv.SYS which is Macrovision SECURITY Driver, this can be updated via WINDOW UPDATE
Code:
secdrv   secdrv.SYS   Wed Sep 13 20:18:32 2006 (45080528)
Hope it's help
Good Luck
Tuan
My System SpecsSystem Spec
18 Jun 2010   #9

windows 7
 
 

well now I have found even more stuff wrong and even more errors... here is the file.

can someone please help me?
My System SpecsSystem Spec
18 Jun 2010   #10

Microsoft Window 7 Professional 32 bit
 
 

Hi Vandrid
The minidump didn't tell me more thing diffrent from the above
Have you run the memtest86 for at least 7 passes?
The bugcheck indicated error 0x1000008E, please read this article:
Bug Check 0x1000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
The instruction for HD check is below:
HD Diagnostic

Bugcheck:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.243\061810-19437-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82816000 PsLoadedModuleList = 0x8295e810
Debug session time: Sat Jun 19 09:58:14.544 2010 (UTC + 7:00)
System Uptime: 3 days 18:37:46.308
Loading Kernel Symbols
...............................................................
................................................................
...............
Loading User Symbols
Loading unloaded module list
.......................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000008E, {c0000005, 82a5d0eb, 9e355cac, 0}
Probably caused by : ntkrpamp.exe ( nt!NtClose+4f )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 82a5d0eb, The address that the exception occurred at
Arg3: 9e355cac, Trap Frame
Arg4: 00000000
Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
nt!NtClose+4f
82a5d0eb c9              leave
TRAP_FRAME:  9e355cac -- (.trap 0xffffffff9e355cac)
ErrCode = 00000000
eax=00000000 ebx=82a5d09c ecx=9194f888 edx=746c6644 esi=01b3f320 edi=0000149c
eip=82a5d0eb esp=9e355d20 ebp=1e355d28 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
nt!NtClose+0x4f:
82a5d0eb c9              leave
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from 8285942a to 82a5d0eb
STACK_TEXT:  
9e355d28 8285942a 0000149c 01b3f324 76e364f4 nt!NtClose+0x4f
9e355d28 76e364f4 0000149c 01b3f324 76e364f4 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
01b3f324 00000000 00000000 00000000 00000000 0x76e364f4

STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!NtClose+4f
82a5d0eb c9              leave
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  nt!NtClose+4f
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrpamp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc007
FAILURE_BUCKET_ID:  0x8E_nt!NtClose+4f
BUCKET_ID:  0x8E_nt!NtClose+4f
Followup: MachineOwner
---------
let us know if you need help

Tuan
My System SpecsSystem Spec
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