Windows 7: Occasional BSOD, but mainly Crashes and reboots when watching Videos

Cloudy · 15 Jun 2010

I'm not sure if anyone else has posted, but both my step-dad and I are having the same issues with both our computers.

He bought a new computer, and I'm 99.99% sure that none of his hardware or software has any conflicts or any issues.

I have my copmuter, which i've upgraded over a period of time, and its pretty decent. I recently upgraded to Gigabyte's ATi Radeon HD5870 1GBDDR5 video card, and even more recently upgraded to Windows 7 Enterprise 32 bit.

His computer is Windows 7 as well, and he recently bought two Gigabyte ATi Radeon HD5870 1GBDDR5 video cards and ran them in Xfire.

Now we both seem to have nice and speedy computers, nothing seems wrong, until we try to go on Youtube to watch a video( when we actually try to play the video, not actually just being on the site itself). Or , in his case, try to watch a Blu Ray disc with his computer ( he's got a blu ray player)

We occasionally got the BSOD, but generally we just blackscreened and it rebooted itself. =S

So I want to know if anyone else is having this issue? I've updated the drivers to the latest to date and all that shizzle, but my guess is that the 5870's have comp. issues with Windows7?

ttran · 15 Jun 2010

Can you update minidump files so that we can take a look

http://www.sevenforums.com/crash-loc...d-problem.html

Cloudy · 15 Jun 2010

Quote: Originally Posted by ttran

Can you update minidump files so that we can take a look

http://www.sevenforums.com/crash-loc...d-problem.html

There, The BSOD's dont' happen everytime though. And I figured out that my videos play fine with my VLC player and with some other sites who have their own embedded media players, it seems to be just youtube at the moment.

ttran · 15 Jun 2010

Can you run system file check to see if everything is ok
Start-->type cmd in search box and run it as administrator--> in cmd command window type in sfc /scannow (space between sfc and /)
Also, atikmpag.sys, which is your ATI Video driver, please install and download fresh copy of it
here is the bugcheck

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI09.010\061510-19593-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82a4d000 PsLoadedModuleList = 0x82b95810
Debug session time: Tue Jun 15 13:51:01.351 2010 (UTC + 7:00)
System Uptime: 0 days 0:48:16.255
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
.....
2: kd> !analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {85b3d008, 90b0018e, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+518e )
Followup: MachineOwner
---------

Tell us result when u r done

Cloudy · 15 Jun 2010

Ok. I'm doing the scan right now.

We did all this shiz on my Step-dad's computer as well, and it gave the same results, but maybe it'll be diff this time.

I think it's just the Video drivers =S

'Cuz he had the same thing happen. And I've already reinstalled fresh drivers, but I'll do it again after this scan =S

EDIT: Also, Scan completed

EDIT2: Also I'd like to add, that my brother has the exact same copmuter as mine, except he has an MSI, something something X260GT or some crap, with windows 7 and he hasn't got this problem. He has the exact G15, G9 and all the other peripherals as me.

So I'm thinking it must be the card =S and / or drivers.

Quote:

Windows Resource Protection did not find any integrity violations.

zigzag3143 · 15 Jun 2010

Quote: Originally Posted by Cloudy

Ok. I'm doing the scan right now.

We did all this shiz on my Step-dad's computer as well, and it gave the same results, but maybe it'll be diff this time.

I think it's just the Video drivers =S

'Cuz he had the same thing happen. And I've already reinstalled fresh drivers, but I'll do it again after this scan =S

EDIT: Also, Scan completed

EDIT2: Also I'd like to add, that my brother has the exact same copmuter as mine, except he has an MSI, something something X260GT or some crap, with windows 7 and he hasn't got this problem. He has the exact G15, G9 and all the other peripherals as me.

So I'm thinking it must be the card =S and / or drivers.

Quote:

Windows Resource Protection did not find any integrity violations.

Just an FYI. When replacing your video driver you must remove all traces of the current driver before installing the fresh copy. There is usually an un-install tool avail from the mfr.

Cloudy · 15 Jun 2010

Yeah , I unistalled my old one via the ATi installer then i reinstalled it with the new setup. I tried going on Youtube again, and this time, rather than crashing, it just froze up. Nothing moved nothing happened. It just froze on a screen and my G15's Clock stopped moving.

I'm goin' to try it again to see if it freezes again or BSOD's.

Cloudy · 15 Jun 2010

Blue Screened again =\

ttran · 15 Jun 2010

can you please upload new minidump file?

Cloudy · 15 Jun 2010

=\

Damn computers. I never had this issue with XP D=

Windows 7: Occasional BSOD, but mainly Crashes and reboots when watching Videos

Occasional BSOD, but mainly Crashes and reboots when watching Videos problems?