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Windows 7: BSOD - DELL studio XPS 1645 - ATI Driver Fault when watching videos


16 Jun 2010   #1

windows 7 X64
 
 
BSOD - DELL studio XPS 1645 - ATI Driver Fault when watching videos

Hi everyone,

It's quite a while I'm getting Blue screens caused by the ATI driver Failures. Usualy this happens when I'm playing on-line videos from Firefox in FullScreen mode.

My system is a DELL studio XPS 1645 laptop,
with:

CPU: i7 Q820-M
GPU: ATI Mobility RADEON HD 4670 (M96 XT)
RAM: Samsung PC3-10600 DDR3 SDRAM SO-DIMM
hard-drive: WDC WD3200BJKT-75F4T0

I updated to latest ATI drivers, firefox version and plug-ins, but I keep getting BSOD.

I tried doing GPU burn stability/tests and Memtest86+, but everything seems ok.

Help .... :-(

this is the Dump:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800970c4e0, fffff88000c6402c, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+602c )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800970c4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88000c6402c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
atikmpag+602c
fffff880`00c6402c 4883ec28 sub rsp,28h

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`05de79c8 fffff880`046a6ef8 : 00000000`00000116 fffffa80`0970c4e0 fffff880`00c6402c 00000000`00000000 : nt!KeBugCheckEx
fffff880`05de79d0 fffff880`046a6c7f : fffff880`00c6402c fffffa80`0970c4e0 00000000`00000000 fffffa80`053a7410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`05de7a10 fffff880`0474df07 : fffffa80`0970c4e0 00000000`00000000 00000000`00000000 fffffa80`053a7410 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`05de7a40 fffff880`04777bd4 : fffffa80`00000000 00000000`00092f2f 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`05de7b20 fffff880`047762bb : 00000000`00000102 00000000`00000000 00000000`00092f2f 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0xd0
fffff880`05de7b50 fffff880`047492c6 : ffffffff`ff676980 fffffa80`053a7410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`05de7bf0 fffff880`04775e7a : 00000000`00000000 fffffa80`064fd010 00000000`00000080 fffffa80`053a7410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`05de7d00 fffff800`03133a86 : 00000000`fffffc32 fffffa80`081ccb60 fffffa80`053099e0 fffffa80`081ccb60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`05de7d40 fffff800`02e6cb06 : fffff880`031d3180 fffffa80`081ccb60 fffff880`031de0c0 ae57550a`01841188 : nt!PspSystemThreadStartup+0x5a
fffff880`05de7d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
atikmpag+602c
fffff880`00c6402c 4883ec28 sub rsp,28h

SYMBOL_NAME: atikmpag+602c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME: atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4b8dd275

FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner


My System SpecsSystem Spec
.

16 Jun 2010   #2

64-bit Windows 8.1 Pro
 
 

Read this for possible solutions.. [2-Int] STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
16 Jun 2010   #3

windows 7 X64
 
 

Thanks .... I'll try that stuff.
My System SpecsSystem Spec
.


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 BSOD - DELL studio XPS 1645 - ATI Driver Fault when watching videos




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