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Windows 7: kernel error

16 Jun 2010   #1
fiserman357

windows 7
 
 
kernel error

I keep getting a kernel error. This machine has had this for a while. I know almost nothing about computers but i really need help. It only occours when i go on the internet.
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 16/06/2010 16:03:56
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: julie-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-06-16T15:03:56.775623300Z" />
<EventRecordID>11232</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>julie-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">129211741423197776</Data>
</EventData>
</Event>


My System SpecsSystem Spec
16 Jun 2010   #2
Hemulen

Windows 7 Home Premium x64
 
 

Kernel-Error menas that you didn't shut down your computer properly.
My System SpecsSystem Spec
16 Jun 2010   #3
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Hello, welcome to the Seven Forums, Fiserman.

To add to response above, read this post: http://www.sevenforums.com/crash-loc...r-id-41-a.html
My System SpecsSystem Spec
16 Jun 2010   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Kari View Post
Hello, welcome to the Seven Forums, Fiserman.

To add to response above, read this post: http://www.sevenforums.com/crash-loc...r-id-41-a.html


Kari


Nice link



Fiserman

What we really need is the actual DMP (if created). Please use these to find and upload it to us. http://www.sevenforums.com/crash-loc...d-problem.html



Thanks in advance


Ken
My System SpecsSystem Spec
16 Jun 2010   #5
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Thanks, Ken. I just noticed I'd left out something important from that Kernel 41 post of mine, so I added a link to the tutorial about adding dump files you mention in your post above.

Kari
My System SpecsSystem Spec
17 Jun 2010   #6
fiserman357

windows 7
 
 

how do i find my dump files. Sorry to ask you such a novice question.
My System SpecsSystem Spec
17 Jun 2010   #7
ttran

Microsoft Window 7 Professional 32 bit
 
 

it is in C partition-->windows-->minidumps. Zip all the files in that folder and post it to forum
http://www.sevenforums.com/crash-loc...d-problem.html
My System SpecsSystem Spec
17 Jun 2010   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by fiserman357 View Post
how do i find my dump files. Sorry to ask you such a novice question.

OR

http://www.sevenforums.com/crash-loc...d-problem.html

good luck
My System SpecsSystem Spec
Reply

 kernel error




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