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Windows 7: Stuck at login screen.

16 Jun 2010   #1

Windows 7
Stuck at login screen.

Hopefully this will be a super easy fix.

I just bought a hp mini 311 netbook. The user login screen shows only one icon for a user account. Even though that account always had the word "locked" under it, it would always open up when clicked on. Now it will not. I've had the computer only about a day now.

So I'm stuck at the login screen. Is there a way to create a new account from this screen? Other thoughts.


My System SpecsSystem Spec
16 Jun 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Hello Ryan !! Welcome to Seven Forums !!

Follow this link Safe Mode and log on to the Safe Mode there you might find an Administrator account.Login to that account and create a new Administrator. Then reboot the System normally.

Hope this helps,
My System SpecsSystem Spec
16 Jun 2010   #3

Windows 7

Thanks for the response. I stumbled onto a solution before you helped me though. I just hit "break" and then clicked the account and it opened. I don't know if that makes any sense at all, but there you have it.

So now I've created another admin account so I at least have a second login option. I'm confident that I have much more configuring ahead of me.

And sadly and oddly, I was thinking about it and I don't even know how to force a reboot on this machine yet. Hopefully I'll figure that out before I need it.

I know all this makes me sound a bit of an idiot, but I'm really very knowledgeable most of the time.

My System SpecsSystem Spec


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