Windows 7: Please analyze these BSOD dump files - windows crashes at startup

borgqueenx · 17 Jun 2010

Sometimes, and more frequently lately, my windows crashes at starting windows lately. When i logged in, it takes about a minute to 5 minutes until it crashes.
but when those 5 minutes are over i can work and play the whole day without a crash.
dump files attached.

ttran · 17 Jun 2010

Here is the bugcheck

Code:

BugCheck 9F, {3, fffffa80049d0a20, fffff80000b9c518, fffffa8007ee0170}
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys
Followup: MachineOwner
---------
BugCheck 1E, {ffffffffc0000005, fffff8800b472970, 0, 0}
Probably caused by : tcpip.sys ( tcpip!WfpAleInsertEndpoint+4 )
Followup: MachineOwner
---------
BugCheck A, {fffffffa80091e4c, 2, 1, fffff80003c8e8fd}
Probably caused by : ntkrnlmp.exe ( nt!KeSetEvent+36d )
Followup: MachineOwner
---------
BugCheck A, {fffffffa800950dc, 2, 1, fffff80003cca24f}
Probably caused by : ntkrnlmp.exe ( nt!KiTimerWaitTest+20f )
Followup: MachineOwner
---------

One of the dump indicated internet wifi driver, NETw5s64.sys, please go to intel website to download and install fresh copy of it (Also keep in mind to uninstall previous version of driver in Computer-->manage-->device manager before install new copy)

beside that, other minidumps indicated different causes, but one of them is ffffffffc0000005, which suggest memory corruption, please download third party called memtest86, burn it to cd and let it run for at least 7 passess

Good luck and let us know if you need help

Tuan

borgqueenx · 17 Jun 2010

Quote: Originally Posted by ttran

Here is the bugcheck

Code:

BugCheck 9F, {3, fffffa80049d0a20, fffff80000b9c518, fffffa8007ee0170}
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys
Followup: MachineOwner
---------
BugCheck 1E, {ffffffffc0000005, fffff8800b472970, 0, 0}
Probably caused by : tcpip.sys ( tcpip!WfpAleInsertEndpoint+4 )
Followup: MachineOwner
---------
BugCheck A, {fffffffa80091e4c, 2, 1, fffff80003c8e8fd}
Probably caused by : ntkrnlmp.exe ( nt!KeSetEvent+36d )
Followup: MachineOwner
---------
BugCheck A, {fffffffa800950dc, 2, 1, fffff80003cca24f}
Probably caused by : ntkrnlmp.exe ( nt!KiTimerWaitTest+20f )
Followup: MachineOwner
---------

One of the dump indicated internet wifi driver, NETw5s64.sys, please go to intel website to download and install fresh copy of it (Also keep in mind to uninstall previous version of driver in Computer-->manage-->device manager before install new copy)

beside that, other minidumps indicated different causes, but one of them is ffffffffc0000005, which suggest memory corruption, please download third party called memtest86, burn it to cd and let it run for at least 7 passess

Good luck and let us know if you need help

Tuan

it cant be memory corruption if its only at startup, and because its a all new genuine msi notebook.

ickymay · 17 Jun 2010

Quote: Originally Posted by borgqueenx

it cant be memory corruption if its only at startup, and because its a all new genuine msi notebook.

with respect you or anyone else cannot define what it isn't until you have discovered what it is ?

it can be memory corruption, and in the absence of any other clues testing your memory is good advice that cost's you nothing but some time ?

have you updated your driver ?

can you please tell us what antivirus and or third party firewall are you using ?

ttran · 17 Jun 2010

Quote:

it cant be memory corruption if its only at startup, and because its a all new genuine msi notebook.

I'm so sorry, I don't mean to say that it's truly memorry corruption, it's too early to say whether or not it is memory corruption. I'm a user too, so I hope the cause is not hardware but others

Please update the drivers that i told you, also provide us information that ickymay suggest

Regard

T

borgqueenx · 17 Jun 2010

Quote: Originally Posted by ickymay

Quote: Originally Posted by borgqueenx

it cant be memory corruption if its only at startup, and because its a all new genuine msi notebook.

with respect you or anyone else cannot define what it isn't until you have discovered what it is ?

it can be memory corruption, and in the absence of any other clues testing your memory is good advice that cost's you nothing but some time ?

have you updated your driver ?

can you please tell us what antivirus and or third party firewall are you using ?

no i did not update my driver, since i have been told to do that some time ago on these forums...and i did(2 months ago or so) back then a bittorrent client was causing all the bsods.
but since i dont have a torrent client anymore and still crashes now, i dont know what causes it.
I have mcaffee genuine anti virus and firewall.

ttran · 17 Jun 2010

Quote: Originally Posted by borgqueenx

Quote: Originally Posted by ickymay

Quote: Originally Posted by borgqueenx

it cant be memory corruption if its only at startup, and because its a all new genuine msi notebook.

with respect you or anyone else cannot define what it isn't until you have discovered what it is ?

it can be memory corruption, and in the absence of any other clues testing your memory is good advice that cost's you nothing but some time ?

have you updated your driver ?

can you please tell us what antivirus and or third party firewall are you using ?

no i did not update my driver, since i have been told to do that some time ago on these forums...and i did(2 months ago or so) back then a bittorrent client was causing all the bsods.
but since i dont have a torrent client anymore and still crashes now, i dont know what causes it.
I have mcaffee genuine anti virus and firewall.

One of the dump indicated internet wifi driver, NETw5s64.sys, please go to intel website to download and install fresh copy of it.
http://downloadcenter.intel.com/
Plesae do what I suggest before any further analysis

Regard
Tuấn

reventon · 17 Jun 2010

Quote:

I have mcaffee genuine anti virus and firewall.

If the updated Intel wifi doesn't fix it then McAffee is definitely your problem. We see 3rd party antiviruses causing havoc almost everyday.

If I were you I would remove McAffee just to check.

McAfee uninstallation instructions:

Quote: Originally Posted by jcgriff2

Download the McAfee Removal Tool (MRT); save to desktop. Boot into SAFEMODE - NO Networking. Tap F8 key during boot-up. Then go to desktop, RIGHT-click on the MRT icon and select Run as Administrator.

When complete - re-boot.

MRT - http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Install MS Security Essentials --> http://www.microsoft.com/Security_Essentials/

Then reset the Windows Firewall to its default settings -
START -> type cmd.exe -> right-click -> run as administrator -> type netsh advfirewall reset press enter

Regards,
Reventon

Windows 7: Please analyze these BSOD dump files - windows crashes at startup

Please analyze these BSOD dump files - windows crashes at startup problems?