Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BlueScreen

17 Jun 2010   #1

Win7 Ultimate 64bit


I got a blue screen this morning when i woke my
laptop out of sleep mode. I atteched the files that help describe the problem.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 7a
BCP1: FFFFF6FC8060F788
BCP3: 0000000016591880
BCP4: FFFFF900C1EF1220
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Is my disk dying? Hope u can tell me what is wrong and how to fix it.


My System SpecsSystem Spec
17 Jun 2010   #2

Microsoft Window 7 Professional 32 bit

Hi and welcome to SF kupa

the dump file doesn't provide much information
Please update these old drivers, rismcx64.sys and rixdpx64.sys, which are component of Ricoh Memory Card Reader driver, please download and install fresh copy of it
fffff880`0405e000 fffff880`04071680   rismcx64 rismcx64.sys Wed Aug 16 12:59:16 2006 (44E2B434)
fffff880`0f000000 fffff880`0f057000   rixdpx64 rixdpx64.sys Sat Nov 18 11:07:46 2006 (455E8712)
Also, e1y60x64.sys, which is component of Intel(R) 82567LM Gigabit Network Connection, please download and install fresh copy of it as well (I would go Computer-->manage-->device manager to uninstall old version beforeinstall new one)
e1y60x64 e1y60x64.sys Tue Aug 19 04:45:05 2008 (48A9ED61)
Finally, agrsm64.sys, which is Agere Systems Soft Modem, update it as well
agrsm64  agrsm64.sys  Mon Nov 10 22:01:35 2008 (49184CCF)
here is the bugcheck
BugCheck 7A, {fffff6fc8060f788, ffffffffc000009c, 16591880, fffff900c1ef1220}
Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+23e18b )
Followup: MachineOwner
Let us know if you need help

Edit: Finally, I would run system file check as well to make sure nothing is wrong
Start-->type cmd in search and run as administrator--> type in sfc /scannow (space between sfc and /)
After doing all of the above, if BSODs still occur, please provide us more information about what anti-virus program are u using? Nice day!!!
My System SpecsSystem Spec
17 Jun 2010   #3

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install


In the event the above advice does not solve the problem. The following causes are the usual reason for your particular BSOD 0000007a

Usual causes: Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack

Since a virus is a possiblity. I would check that first. Run an antivirus scan and download and run malwarebytes.
My System SpecsSystem Spec



Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar help and support threads
Thread Forum
When a bluescreen isnt a bluescreen
Hi All I`m having some performance issues with my PC and i`ve noticed i`m getting a bluescreen event in the windows application log. Although the PC doesnt actually Bluescreen. This is the error. I`ve tried removing lots of things from msconfig but its still occuring. always after about 10...
Performance & Maintenance
BlueScreen, help
Hello all. This forum seems to be very helpful and I've tried many things read here to no avail. So ill cut to it. Windows 7 x64, HAS been re-installed Full Retail Custom Build is 1 year old. What I've tried so far; 1. Windows re-installed. 2. I have a Raid array and have tried it...
BSOD Help and Support
Different 2 BlueScreen ?
hi guys, I'm new here, i have big problem bluescreen i dont know why,i test Memtestx86 it is ok My system info Win 7 x64 AMD Phenom(tm) II X4 965 Processor 6 Gb ram (1333 mhz) 2 bluescreen
BSOD Help and Support
Bluescreen again...
Hi Please help me with this problem about blue screen.When my laptop starts and all pop up appears it will then automatically off and blue screen appear. Problem signature:
BSOD Help and Support
Hi guys,I have this error and i cant turn on computer normally, im in a safe mode :) Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600. Locale ID: 5146 Additional information about the problem: BCCode: 116 BCP1: 86473510
BSOD Help and Support
hey ive just bought a laptop and its started to give this blue screen error...thought u guys may help so im uploading the details along with the dump file..... Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600. Locale ID: 16393 Additional information about the...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:14.

Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App