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Windows 7: Yet another BSOD

17 Jun 2010   #1

Windows 7 64bit
 
 
Yet another BSOD

I'm on Win 7 Pro 64 bit, and the only time I get this is when I save an excel file. I'm usually good for about 5-15 "ctrl+s" 's (saves), and then suddenly a save causes the BSOD. I have uninstalled my AV software, and turned off any backup software. Any help would be appreciated. Attached are the last 2 minidumps. Thank you.

My System SpecsSystem Spec
.

17 Jun 2010   #2

Windows 7 Professional x64
 
 

Your dmps point to your hard drive. Please run a diagnostic: HD Diagnostic

Open a command prompt, and run the following: chkdsk /r /f.

I see this old driver:
Code:
aw_host5.sys Mon Feb 19 05:35:33 2007
A Google search makes me wonder if it belongs to Semantic? Did you ever have any Semantic (Norton) products installed?

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Jun 17 14:03:35.803 2010 (UTC - 4:00)
System Uptime: 0 days 1:54:26.114
BugCheck 24, {1904fb, fffff88003360b58, fffff880033603c0, fffff880012f14f4}
Probably caused by : Ntfs.sys ( Ntfs!TxfSetupTransactionContextFromCcb+34 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Jun 17 16:15:55.198 2010 (UTC - 4:00)
System Uptime: 0 days 2:06:40.148
BugCheck 24, {1904fb, fffff88003360a78, fffff880033602e0, fffff880012e34f4}
Probably caused by : Ntfs.sys ( Ntfs!TxfSetupTransactionContextFromCcb+34 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
  
  
 
My System SpecsSystem Spec
17 Jun 2010   #3

Windows 7 64bit
 
 

Thanks for your info, I will follow the instructions you provided. As for Symantec, I have PCAnywhere 12.5 installed, but the host service is off and set to manual. Strange that it showed up on the dump.
My System SpecsSystem Spec
.


17 Jun 2010   #4

Windows 7 Professional x64
 
 

You should remove that, at least for the purposes of troubleshooting. Please run this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe
My System SpecsSystem Spec
28 Jun 2010   #5

Windows 7 64bit
 
 
Uninstalled PCAnywhere, but still having problem

and the symptoms are the same: the ONLY app that causes a blue screen is Excel 2007, when I do a save -- but not every time, of course. It just happened again after 10 days of no problems. Attached is the minidump. Thank you again for your assistance.
My System SpecsSystem Spec
28 Jun 2010   #6

Microsoft Window 7 Professional 32 bit
 
 

I can't see much different from the one you just uploaded with the previous one, still pointed to ntfs.sys. Have you done the HD diagnostic as JK mentioned.
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.925\062810-24944-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03256000 PsLoadedModuleList = 0xfffff800`03493e50
Debug session time: Mon Jun 28 21:39:07.374 2010 (UTC + 7:00)
System Uptime: 2 days 21:32:06.325
Loading Kernel Symbols
...............................................................
................................................................
........................................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff8800336ea78, fffff8800336e2e0, fffff880012cb4f4}

Probably caused by : Ntfs.sys ( Ntfs!TxfSetupTransactionContextFromCcb+34 )

Followup: MachineOwner
---------
Also, please update these drivers:
Code:
ElbyCDFL ElbyCDFL.sys Fri Dec 15 04:22:27 2006 (4581C093)
npf      npf.sys      Wed Nov 07 03:10:02 2007 (4730CA1A)
My System SpecsSystem Spec
28 Jun 2010   #7

Windows 7 64bit
 
 

I did the HD diagnostic, both the "Quick Test" and the "Extended" test using Western Digital Data LifeGuard Diagnostics, no problems reported. As for those drivers, I don't think there are later versions, as the softwares that installed them are the latest versions.
My System SpecsSystem Spec
28 Jun 2010   #8

Microsoft Window 7 Professional 32 bit
 
 

Quote:
and the symptoms are the same: the ONLY app that causes a blue screen is Excel 2007, when I do a save -- but not every time, of course. It just happened again after 10 days of no problems
Have you ever tried to re-install microsoft excel or microsoft office in general?
Have you tried system file check (not much effect, but it helps sometime)
SFC /SCANNOW Command - System File Checker

~Tuan
My System SpecsSystem Spec
28 Jun 2010   #9

Windows 7 64bit
 
 

Thanks, I will try those things.
My System SpecsSystem Spec
28 Jun 2010   #10

Windows 7 64bit
 
 

FYI, I just ran sfc /scannow and got: Windows Resource Protection did not find any integrity violations.
My System SpecsSystem Spec
Reply

 Yet another BSOD




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