new computer- never works PLEASE HELP!

tat2spyder · 17 Jun 2010

i have just recently purchased a computer from ibuypower. specs in my profile. i had the thing for two days then i got the bsod. i tried diagnosing the problem myself even changed the video card from the ati i bought with it. Ibuypower's tech support was no help so i had to send the computer back.

4 weeks later i get the thing back, use it for ten minutes, and i have the same bsod. i call back ibuypower, they replaced the memory and updated the bios on the motherboard. its been 3 months dealing with this and ibuypower doesnt even want to refund my money. i can't get it to stop freezing PLEASE HELP!!!!

i have tried uninstalling and reinstalling every driver i could think of. the bios on my motherboard has been updated. all 4 memory sticks have been replaced, and a diffrent video card.
every diagnostic program i have run cannot find anything wrong with it. and it doesnt freeze consistently. mainly when having multiple windows open running heavy grafix.

CarlTR6 · 17 Jun 2010

Do you get a BSOD or just a freeze? What shows up in Event Viewer?

tat2spyder · 18 Jun 2010

it goes to blue screen and looks like this. i also included some of the many dumps.

ttran · 18 Jun 2010

The bugcheck indicate the STOP 0x00000101,
Please read article for further detail:
https://www.sevenforums.com/crash-loc...oubleshtg.html

Here is the bugcheck:

Code:

BugCheck 101, {31, 0, fffff88002fd5180, 3}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Followup: MachineOwner
---------
BugCheck 101, {31, 0, fffff88002f64180, 2}
Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Followup: MachineOwner
---------

Let us know if you need help

Tuan

WindowsStar · 18 Jun 2010

Did your Video Card fan stop working...I have seen this error when video card over heats.

tat2spyder · 18 Jun 2010

i have had this error with two diffrent video cards.

tat2spyder · 18 Jun 2010

i ran furmark, temp stayed at 82-83 for 30 mins. no change no crash

doing prime95 now, going to run for 24 hours

The Howling Wolves · 18 Jun 2010

You said it was new. Can you get in touch with some authority like the Customer service Supervisor or Manager?
Get them to take it back or get your money back. IMO

Jonathan_King · 18 Jun 2010

I suggest a clean install, to be honest. You may have a corrupted install, and in addition, I see a relatively high-risk program installed.

If a clean install is not feasible, do a repair install, and be sure to remove Norton completely and replace with MSE: http://www.microsoft.com/security_essentials

If you do a clean install, do not install Norton. Use MSE instead.

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Jun 17 22:50:42.735 2010 (UTC - 4:00)
System Uptime: 0 days 5:04:08.451
BugCheck 101, {31, 0, fffff88002f64180, 2}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
PROCESS_NAME:  Skype.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Jun 17 23:21:24.989 2010 (UTC - 4:00)
System Uptime: 0 days 0:29:59.300
BugCheck 101, {31, 0, fffff88002fd5180, 3}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jun 14 18:40:24.623 2010 (UTC - 4:00)
System Uptime: 0 days 0:29:28.099
BugCheck 101, {31, 0, fffff88002fd5180, 3}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
PROCESS_NAME:  DOW2.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

tat2spyder · 18 Jun 2010

i did talk with customer service. they will not give me a full refund, only partial. they were not helpfull at all. i was gonna make my wife call and raise hell but i was hoping i could fix it.

king-
i did try to uninstall every thing. i mean EVERYTHING. at first i put all my programs on the machine but after crashing so much our first assumption was it was software. so i have updated drivers and bios, reformated the hardrive and reinstalled windows, several times. once it crashed during the install. so i formated and reinstalled again. i could make it crash with only windows and internet explorer. same error message.

so we figured it wasnt an install problem, so we replaced the video card and reformated and reinstalled, same problem. we replaced the ram, reformated and reinstalled, same problem. new fan on the case, same problem. i used each of my monitors seperately and together, crashes again. diffrent keyboard, mouse, speakers, everything has been uninstalled and reinstalled.