Blue Screen 32 bit


  1. Posts : 4
    Windows 7
       #1

    Blue Screen 32 bit


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 116
    BCP1: 8725B510
    BCP2: 8FA1D3C0
    BCP3: 00000000
    BCP4: 00000002
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1
    Files that help describe the problem:
    C:\Windows\Minidump\061810-20202-01.dmp
    C:\Users\Tom\AppData\Local\Temp\WER-16954079-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Could anyone help with this?
    There are bunch of dmp files, its been crashing for few days, probably because I used Windows Update like 3 days ago.

    Thanks
      My Computer


  2. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #2

    All of these dumps have the same error code:

    STOP 0x00000116: VIDEO_TDR_ERROR

    Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card

    BSOD Index

    Each dump points to the same driver, igdkmd32.sys, which is an Intel Graphics Kernel Mode Driver.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {85b4b008, 906283c0, 0, 2}
    
    *** WARNING: Unable to verify timestamp for igdkmd32.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
    Probably caused by : igdkmd32.sys ( igdkmd32+163c0 )
    
    Followup: MachineOwner
    
    
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: 859d1008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: 906473c0, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 00000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    igdkmd32+163c0
    906473c0 55              push    ebp
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    8b4d8b74 90f92adb 00000116 859d1008 906473c0 nt!KeBugCheckEx+0x1e
    WARNING: Stack unwind information not available. Following frames may be wrong.
    8b4d8b98 90f938fa 906473c0 00000000 00000002 dxgkrnl+0x8cadb
    8b4d8bbc 90fc392c 00000000 00000102 86fb3008 dxgkrnl+0x8d8fa
    8b4d8c34 90feda32 fffffcfb 0007f17a 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
    8b4d8c5c 90fee153 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
    8b4d8c98 90fca8f0 8b4d8c90 8724b5c8 8724b7c8 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
    8b4d8d28 90fef4b7 86fb3008 8325b3f1 86fb3008 dxgmms1!VidSchiScheduleCommandToRun+0xaa
    8b4d8d3c 90fef573 86fb3008 00000000 86fd8d48 dxgmms1!VidSchiRun_PriorityTable+0xf
    8b4d8d50 8342d6bb 86fb3008 ac05e7cf 00000000 dxgmms1!VidSchiWorkerThread+0x7f
    8b4d8d90 832df0f9 90fef4f4 86fb3008 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    igdkmd32+163c0
    906473c0 55              push    ebp
    
    SYMBOL_NAME:  igdkmd32+163c0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: igdkmd32
    
    IMAGE_NAME:  igdkmd32.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b800b3b
    
    FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
    
    BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
    
    Followup: MachineOwner
    Last edited by CarlTR6; 17 Jun 2010 at 19:14. Reason: Added information
      My Computer


  3. Posts : 4
    Windows 7
    Thread Starter
       #3

    Solution?


    Is there a way to solve this?
      My Computer


  4. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #4

    You have a couple of older drivers that should be updated or deleted.

    The first is a bit of a mystery to me, Alidevice.SYS 2008. It is a driver from your part of the world. Since I do not read Chinese, I cannot tell you much about it other than some malware programs identify it as a keylogger. You can do a Google search and perhaps determine what program or hardware it is associated with. This link may help you if you read Chinese.

    Ö§¸¶±¦ÉçÇø-Æä´ú°¢Àí°Í°Í½âÊÍAlidevice.sysÇý¶¯

    I found the above link on the Kaspersky forum: Keylogger - Kaspersky Lab Forum

    The second driver is seehcri.sys 2008. It is a Sony Ericsson Mobile driver.

    Both of these drivers should be updated. The first might can be deleted depending on what you can find out about it.

    Since the BSOD's point to a video problem, I suggest that you download and install a fresh copy of Igdkmd32.sys from the Intel website in case your existing driver has become corrupted.

    If that and updating the above drivers do not solve the problem, your next step will be to test your graphics including monitoring the temperature. Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

    Please let us know the results of your test.
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5
      My Computer


  6. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #6

    Thanks, Jonathan; I had forgotten about that thread. I now have it bookmarked.
      My Computer


  7. Posts : 4
    Windows 7
    Thread Starter
       #7

    Thx to China, the Chinese driver is from the chinese "paypal" system. It was said to protect the password typed in by the keyboard. But there are a few bad reviews about it so I just deleted it, but when I restarted my computer, the keyboards and mouse are not working, both PS/2 or USB. I started to freak out and tried to restore it...... And now only I can get on, I'll get back to you guys if there is another blue screen and I'll follow those instructions.
      My Computer


  8. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #8

    It sounds like that driver and the program it is associated with buried pretty deep into you system. Thanks for getting back with us. Here's hoping your BSOD's are gone.
      My Computer


  9. Posts : 4
    Windows 7
    Thread Starter
       #9

    I just got the blue screen thing again, I think I'll try to delete the sony erricson driver 1st, I don't think the problem is caused by overheating, well it might. I cleaned my fan and my room is fully air conditioned, the CPU is just under that air conditioner, but after that recovery, my LAN isn't working, so it is possible that overheating is the problem. I'll get back to you guys if there is the blue screen problem again after I deleted the sony driver, it says that it is up to date, so i'll just delete it
      My Computer


  10. Posts : 13,354
    Windows 7 Professional x64
       #10

    Could you test your temps with Speedfan?
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:33.
Find Us