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Windows 7: Windows 7 randomly hangs and restarts by itself. Screen goes blank

19 Jun 2010   #1
harklodge

Windows 7 Home Premium
 
 
Windows 7 randomly hangs and restarts by itself. Screen goes blank

Since I bought my new PC about a week ago I've been experiencing the same problem over and over again. Typically what happens is that my monitor screen suddenly goes blank, and then the CPU either restarts itself or I have to force it to restart. There is no discernible pattern to the crashes - it has happened while I was surfing the internet, editing a Word document, playing a game, and it has even happened while my PC was simply left on its own, with nothing running, not even a browser was open. I only found out because the message 'Windows has recovered from an unexpected shutdown' popped up.

At a rough count the above problem has occurred about 15 times. I have read this forum trying to troubleshoot the problem myself. So I have updated my drivers, BIOS, I have even uninstalled Daemon Tools and removed the sptd.sys file by referring to the instructions here. All of it hasn't worked, and I have been incredibly frustrated.

Just today I have experienced 2 crashes, and I really don't know what else to do, so I'm attaching in the form of a zip file the 2 minidump files that were created as a result. Please, could someone assist with this? I would be most grateful!


My System SpecsSystem Spec
.
19 Jun 2010   #2
ttran

Microsoft Window 7 Professional 32 bit
 
 

Welcome to SF
the bugcheck indicate error 124 please read this article for further detail
http://www.sevenforums.com/crash-loc...-what-try.html
Code:
Machine Name:
Kernel base = 0xfffff800`02e18000 PsLoadedModuleList = 0xfffff800`03055e50
Debug session time: Sat Jun 19 14:12:56.476 2010 (UTC + 7:00)
System Uptime: 0 days 0:00:06.569
Loading Kernel Symbols
.................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa80065628f8, 0, 0}
Probably caused by : hardware
Followup: MachineOwner
---------
Regard

Tuan
My System SpecsSystem Spec
19 Jun 2010   #3
JamesR404

Windows 7
 
 

+1 to Tuan's post!

Before reading his I was going to suggest a cooling/overheating problem.
- Be sure that your computer's fans are dustfree, and good enough.
- You can stop overclocking, or even underclock, your CPU to see if that helps.
- Maybe your Power Supply Unit cannot deliver enough power, although the fact that the issue also occurred once while the system was doing nothing... Nah, probably not it.
My System SpecsSystem Spec
.

19 Jun 2010   #4
harklodge

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by JamesR404 View Post
+1 to Tuan's post!

Before reading his I was going to suggest a cooling/overheating problem.
- Be sure that your computer's fans are dustfree, and good enough.
- You can stop overclocking, or even underclock, your CPU to see if that helps.
- Maybe your Power Supply Unit cannot deliver enough power, although the fact that the issue also occurred once while the system was doing nothing... Nah, probably not it.
Thanks so much for the help This is a 1-week old PC so I can't imagine that the computer's fan would be dusty, but I'll still check it out.

Not over- or under-clocking this computer at all.

I also thought that it might be the PSU but the crashes have happened a few times while the CPU is idle so maybe not the PSU...

I don't think even think it's an overheating problem because I always use my PC in an air-conditioned room...and in any case the crashes have happened while the CPU is idle.
My System SpecsSystem Spec
19 Jun 2010   #5
harklodge

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by ttran View Post
Welcome to SF
the bugcheck indicate error 124 please read this article for further detail
http://www.sevenforums.com/crash-loc...-what-try.html
Code:
Machine Name:
Kernel base = 0xfffff800`02e18000 PsLoadedModuleList = 0xfffff800`03055e50
Debug session time: Sat Jun 19 14:12:56.476 2010 (UTC + 7:00)
System Uptime: 0 days 0:00:06.569
Loading Kernel Symbols
.................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa80065628f8, 0, 0}
Probably caused by : hardware
Followup: MachineOwner
---------
Regard

Tuan
Thank you Tuan I've read the info at the link you provided and I'm guessing that it's a hardware problem.
My System SpecsSystem Spec
27 Jun 2010   #6
harklodge

Windows 7 Home Premium
 
 

After a week of no crashes, suddenly I have experienced 3 crashes in the space of 24 hours. I have attached the minidump files. Please could someone kindly analyze these and let me know what the problem is?
My System SpecsSystem Spec
27 Jun 2010   #7
ttran

Microsoft Window 7 Professional 32 bit
 
 

Still same stop code buddy 124, have you follow the instruction in the article
Code:
BugCheck 124, {0, fffffa80065b78f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

BugCheck 124, {0, fffffa8007afa468, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

BugCheck 124, {0, fffffa8007b9c8f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------
And they all appear when computer startup??
Code:
System Uptime: 0 days 0:00:08.519
System Uptime: 0 days 0:00:09.517
System Uptime: 0 days 0:00:07.567
You might want to scan for malware with this free malware scan:
Malwarebytes

Or try this to find out the problem with startup
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Regard
~Tuan
My System SpecsSystem Spec
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 Windows 7 randomly hangs and restarts by itself. Screen goes blank




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