Windows 7 randomly hangs and restarts by itself. Screen goes blank


  1. Posts : 5
    Windows 7 Home Premium
       #1

    Windows 7 randomly hangs and restarts by itself. Screen goes blank


    Since I bought my new PC about a week ago I've been experiencing the same problem over and over again. Typically what happens is that my monitor screen suddenly goes blank, and then the CPU either restarts itself or I have to force it to restart. There is no discernible pattern to the crashes - it has happened while I was surfing the internet, editing a Word document, playing a game, and it has even happened while my PC was simply left on its own, with nothing running, not even a browser was open. I only found out because the message 'Windows has recovered from an unexpected shutdown' popped up.

    At a rough count the above problem has occurred about 15 times. I have read this forum trying to troubleshoot the problem myself. So I have updated my drivers, BIOS, I have even uninstalled Daemon Tools and removed the sptd.sys file by referring to the instructions here. All of it hasn't worked, and I have been incredibly frustrated.

    Just today I have experienced 2 crashes, and I really don't know what else to do, so I'm attaching in the form of a zip file the 2 minidump files that were created as a result. Please, could someone assist with this? I would be most grateful! :)
      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Welcome to SF
    the bugcheck indicate error 124 please read this article for further detail
    https://www.sevenforums.com/crash-loc...-what-try.html
    Code:
    Machine Name:
    Kernel base = 0xfffff800`02e18000 PsLoadedModuleList = 0xfffff800`03055e50
    Debug session time: Sat Jun 19 14:12:56.476 2010 (UTC + 7:00)
    System Uptime: 0 days 0:00:06.569
    Loading Kernel Symbols
    .................................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 124, {0, fffffa80065628f8, 0, 0}
    Probably caused by : hardware
    Followup: MachineOwner
    ---------
    Regard

    Tuan
      My Computer


  3. Posts : 43
    Windows 7
       #3

    +1 to Tuan's post!

    Before reading his I was going to suggest a cooling/overheating problem.
    - Be sure that your computer's fans are dustfree, and good enough.
    - You can stop overclocking, or even underclock, your CPU to see if that helps.
    - Maybe your Power Supply Unit cannot deliver enough power, although the fact that the issue also occurred once while the system was doing nothing... Nah, probably not it.
      My Computer


  4. Posts : 5
    Windows 7 Home Premium
    Thread Starter
       #4

    JamesR404 said:
    +1 to Tuan's post!

    Before reading his I was going to suggest a cooling/overheating problem.
    - Be sure that your computer's fans are dustfree, and good enough.
    - You can stop overclocking, or even underclock, your CPU to see if that helps.
    - Maybe your Power Supply Unit cannot deliver enough power, although the fact that the issue also occurred once while the system was doing nothing... Nah, probably not it.
    Thanks so much for the help :) This is a 1-week old PC so I can't imagine that the computer's fan would be dusty, but I'll still check it out.

    Not over- or under-clocking this computer at all.

    I also thought that it might be the PSU but the crashes have happened a few times while the CPU is idle so maybe not the PSU...

    I don't think even think it's an overheating problem because I always use my PC in an air-conditioned room...and in any case the crashes have happened while the CPU is idle.
      My Computer


  5. Posts : 5
    Windows 7 Home Premium
    Thread Starter
       #5

    ttran said:
    Welcome to SF
    the bugcheck indicate error 124 please read this article for further detail
    https://www.sevenforums.com/crash-loc...-what-try.html
    Code:
    Machine Name:
    Kernel base = 0xfffff800`02e18000 PsLoadedModuleList = 0xfffff800`03055e50
    Debug session time: Sat Jun 19 14:12:56.476 2010 (UTC + 7:00)
    System Uptime: 0 days 0:00:06.569
    Loading Kernel Symbols
    .................................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 124, {0, fffffa80065628f8, 0, 0}
    Probably caused by : hardware
    Followup: MachineOwner
    ---------
    Regard

    Tuan
    Thank you Tuan :) I've read the info at the link you provided and I'm guessing that it's a hardware problem.
      My Computer


  6. Posts : 5
    Windows 7 Home Premium
    Thread Starter
       #6

    After a week of no crashes, suddenly I have experienced 3 crashes in the space of 24 hours. I have attached the minidump files. Please could someone kindly analyze these and let me know what the problem is? :)
      My Computer


  7. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #7

    Still same stop code buddy 124, have you follow the instruction in the article
    Code:
    BugCheck 124, {0, fffffa80065b78f8, 0, 0}
    
    Probably caused by : hardware
    
    Followup: MachineOwner
    ---------
    
    BugCheck 124, {0, fffffa8007afa468, 0, 0}
    
    Probably caused by : hardware
    
    Followup: MachineOwner
    ---------
    
    BugCheck 124, {0, fffffa8007b9c8f8, 0, 0}
    
    Probably caused by : hardware
    
    Followup: MachineOwner
    ---------
    And they all appear when computer startup??
    Code:
    System Uptime: 0 days 0:00:08.519
    System Uptime: 0 days 0:00:09.517
    System Uptime: 0 days 0:00:07.567
    You might want to scan for malware with this free malware scan:
    Malwarebytes

    Or try this to find out the problem with startup
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    Regard
    ~Tuan
      My Computer


 

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