Windows 7: Seemingly Random BSOD

scottyjx · 20 Jun 2010

Hi Guys, I've recently upgraded my computer in the past half year or so, new cpu, motherboard, RAM, PSU. I just got a new hard drive about a month ago. Well, I had some problems after the upgrading, so I reinstalled Windows 7 a few weeks ago. Since then, my computer freezes when it's idling, and I get random blue screens when I'm doing stuff. I get about two freezes a day, and a blue screen about every other. Here's the report I got yesterday.

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004C8F028
BCP3: 00000000B2000000
BCP4: 0000000000010005
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Bucket ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
Server information: dcedb254-50cb-403c-866b-11446eefcdb7

Files that help describe the problem:
C:\Windows\Minidump\061910-26421-01.dmp
C:\Users\ScottJacobson\AppData\Local\Temp\WER-34296-0.sysdata.xml

I've attached the .dmps and the .xml files.

Any help on the matter would be appreciated. Thanks.

CarlTR6 · 20 Jun 2010

The dump files point to hardware problems. The second dmp gives a stop error code of 124.

[2-Int] Stop 0x124 - what it means and what to try

The first dmp has an error code of D1

STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL

Usual causes: Device driver

This dmp points to RTL85n64.sys as the cause. This is a Realtek 8180/8185 Wireless Device driver. This driver may or may not be the actual cause. It could be affected by something else.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {10, 2, 0, fffff880049fa96a}

Unable to load image \SystemRoot\system32\DRIVERS\RTL85n64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTL85n64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL85n64.sys
Probably caused by : RTL85n64.sys ( RTL85n64+16a96a )

Followup: MachineOwner

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {10, 2, 0, fffff880049fa96a}

Unable to load image \SystemRoot\system32\DRIVERS\RTL85n64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTL85n64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL85n64.sys
Probably caused by : RTL85n64.sys ( RTL85n64+16a96a )

Followup: MachineOwner

Let's start with the easy thing first. You are running AVG antivirus. AVG has caused problems on some Windows 7 systems. I suggest you uninstall AVG during this trouble shooting process to eliminate one possible source of the problem. Use the AVG removal tool - Info > Tool (32bit) - Tool (64 bit)

But don't run without an antivirus. You can install the free MSE which, because it is a Microsoft product, it does cause a problem with Windows 7. Avast also seems to work well with Windows.

Once you have uninstalled AVG and installed MSE or Avast and have rebooted, run you your system and see if you get another BSOD. If you do, attach the dmp file to your post and we will go from there.

scottyjx · 02 Jul 2010

Removed AVG and installed MSE, and everything worked fine for a while. Over the past few days got a couple of blue screens and my computer started freezing up on me again. Here are the minidumps as you requested.

ttran · 02 Jul 2010

It is the same stop code 124, please read the article that Carl provided to see what it mean and what to try:

Code:

BugCheck 124, {0, fffffa8005789028, b2000000, 5}

Probably caused by : hardware

Followup: MachineOwner
---------

CarlTR6 · 03 Jul 2010

Try to update or reinstall your Realtek wireless driver. If you still have BSOD's, as ttran posted, start down the list given in the error 124 link.

Windows 7: Seemingly Random BSOD

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