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Windows 7: Cannot log in to win7 "service not available"


21 Jun 2010   #1

win7
 
 
Cannot log in to win7 "service not available"

Hi!

This is my problem that started after i tried to remove HP-protect tools on my HP Compaq 6710b with Windows 7 Enterprise.

When i enter my log in details, i get the error "Windows Security - Service not available, contact your system administrator"

The computer boots and i can log in fine in Safe mode, but iI haven't been able to figure out what is wrong.

I can post logs from the event viewer if this would help.

I tried reinstalling the Hp security manager but it didnt reinstall, only ended install with an error.

It seems the computer tries to access some additional hp security features on login but cannot find the service since it is not running. Can i get some kind of verbose error reporting so i know what is wrong? I looked in the event log and found some errors for network:

"The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start."

I also used the program soluto.com yesterday to cut down boot-times and it seems i shut down some services that were needed. Is there a way to reset the windows services?

best regards


My System SpecsSystem Spec
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21 Jun 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome

Can you make a new administrator account in safe mode? Go to system restore in safe mode?

You can use systme restore to return to the point before you tried to make the OS better.
My System SpecsSystem Spec
21 Jun 2010   #3

win7
 
 

Hi!

Ifound a way to get in, by selecting more login options and ticking "Do not log in to credential manager" I think this is the HP Credentials manager that i disabled in a bad way. I'm going to try to see if i can restore it with soluto or reinstall it...
My System SpecsSystem Spec
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21 Jun 2010   #4

win7
 
 

Yes.
Solved.

Solution is this:

At login, select "Use login wizard", select "more" and enable "Do not log in to Credential manager"
When in windows Reinstall "HP Protect tools security manager suite."
If questioned about c++ redist 2005, just cancel.

Worked for me
My System SpecsSystem Spec
21 Jun 2010   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Glad that it worked out.
My System SpecsSystem Spec
21 Jun 2010   #6

win7
 
 

Yep, me too!

Sorry for crying wolf, now at least if anyone else gets the same problem the solution is here
Thanx for responding so quickly richc46!
My System SpecsSystem Spec
21 Jun 2010   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Your experience will help many.
My System SpecsSystem Spec
Reply

 Cannot log in to win7 "service not available"




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