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Windows 7: BSOD in maple story


22 Jun 2010   #1

Microsoft Window 7 Ultimate 32 bit
 
 
BSOD in maple story

Hi i m new member here, my com is windows 7 ultimate 32-bit. And i installed maplestory to play recently, when i double click maplestory icon on desktop, a box appeared and it says maplestory is incompatible with the version of windows. But i still click run program... and the ahn lab(gameguard) appeared loaded. When in maplestory, when i choose and click the gateway my laptop go in to BSOD and it restarted... is there anyway to fix tis?


My System SpecsSystem Spec
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22 Jun 2010   #2

Microsoft Window 7 Professional 32 bit
 
 

Hi Weiryh and Welcome to SF
This has become known issue for Maple story. I'm guessing this problem is related to third party software installed in your computer. And as I did some research, they can be anti-virus firewall, deamon tool (I don't see this in the minidump but If you have please remove them completely), and gameguard.
I went to a website and they said that "Deamon tool+gameguard=BSOD", therefore if you can elimiate those 2, I hope the BSODs will go away (do you get that bsod when you start the game)
I used to be a online gamer and as I remember, many game use gameguard to prevent hacking, but I don't know if they use it anymore, because I have heard they caused many troubles on window 7 (game not start..etc)
Also, What antivirus software are you using, can you tell me?

Here is the bugcheck, it didn't tell me much:
Code:
BugCheck 1000008E, {c000001d, 82861347, 9544acc0, 0}
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+cf )
Followup: MachineOwner
---------
Also, please update this driver:
Code:
AGRSM    AGRSM.sys    Mon Nov 10 21:56:37 2008 (49184BA5)
it is TOSHIBA V92 Software Modem/Agere Systems Soft/Creatix V.92 Data Fax Modem

Let us know if you need further help

Tuan
My System SpecsSystem Spec
22 Jun 2010   #3

Microsoft Window 7 Ultimate 32 bit
 
 

My com is HP Pavilion dv3611tx Entertainment Notebook PC
I use 360安全卫士 as my antivirus. (Can be find at http://www.360.cn/)
I tried close my antivirus before i open the maple but still have the problem.
The blue screen only appear when after choose the gateway when in game.
And how does i upgrade the driver you talking?
My System SpecsSystem Spec
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22 Jun 2010   #4

Windows 7 Ultimate 32 bit
 
 

Hi weiryh,

It will make it easier for us if you fill out your system information. Go to your User CP at the top of the page, look in the left column and click on Edit system specs. Filling in your specs will help us help you.

I agree with ttran. For trouble shooting purposes, uninstall you current antivirus completely. If the vendor has an uninstall tool, use it. Install MSE, Microsoft Security Essentials. It is free. The reason is that many third party anti-malware program cause conflicts with Windows 7. MSE, being a Microsoft product, has not been known to cause a BSOD. After you get your system running properly, you can uninstall MSE and reinstall your current AV. If uninstalling your current AV clears up the problem, your problem is solved.

Please post back with your results.

Your error code of 8E indicates the following:

Quote:
STOP 0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory

http://www.carrona.org/bsodindx.html#0x0000008E

My System SpecsSystem Spec
22 Jun 2010   #5

Microsoft Window 7 Professional 32 bit
 
 

Beside filling your spec as Carl suggested, I want to tell you this story
I used to play Mu online, don't know if you know that game. That game also use gameguard as hacking-prevent program and the thing is my anti-virus program keep blocking it, and I got BSODs many times. Not only giving me BSODs, it also stopped me from using some game-support program. I finally un-installed the anti-virus program and problem had gone
By the way, Third anti-virus programs are known for causing bsods and yours I think is not an exception. Would you be willing to un-install it just for testing purpose only.

Regard
Tuan
My System SpecsSystem Spec
22 Jun 2010   #6

Microsoft Window 7 Ultimate 32 bit
 
 

Done
My System SpecsSystem Spec
22 Jun 2010   #7

Microsoft Window 7 Professional 32 bit
 
 

BSOD???
My System SpecsSystem Spec
18 Aug 2010   #8

Windows 7 premium 32 bit
 
 

I have the BSOD problem in my thread and it's really hard to update all this stuff. I have maplestory too.

However, I've had the game since I first got my laptop, less then a year ago. Is it possible that maplestory is causing constant BSOD.

weiryh, if your BSOD problem is fixed from uninstalling maplestory, please post it so I can know
My System SpecsSystem Spec
18 Aug 2010   #9

Windows 7 Ultimate 32 bit
 
 

AGRSM.sys -TOSHIBA V92 Software Modem/Agere Systems Soft/Creatix V.92 Data Fax Modem part of LSI Logic -Support and Downloads

I would first try to update this driver from the Toshiba website. If you can't find an update there for it, try the link above. If you need help with installing, let us know.
My System SpecsSystem Spec
15 Dec 2010   #10

windows 7 ultimate x32 operating system
 
 

excuse me ttran. i am having the same problem with wei. my maple cant play. everytime into singapore server, it go blue screen. i am getting concern since i keep hearing this virus or 3rd party thing. well i dun use laptop for my maple but i use a pc. windows 7 ultimate 32-bit operating system. my antivirus program is Avira AntiVir Personal and AVG anti-virus free. previously when i tried to download maple, as soon it finish, avira detected virus it in. but avg doesnt. then i took maple file from a friend and i cant play smoothly. if u could reply me asap it would be very appreciated~
My System SpecsSystem Spec
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 BSOD in maple story




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