multiple bsod event 41, kernel-power task 63

1tinsoldier · 23 Jun 2010

hi, i'm new here, and hope someone can help:

my clunker pc requires a lot of maintenance and p-a-t-i-e-n-c-e, when yesterday i kept having recurring multiple bsod events; have tried many anti-spyware and anti-virus scans- nothing; system image restore- nothing; system repair disc- nothing; 2 factory default recoveries- nothing; discovered i could use safe mode with network prompt and spent the entire day looking at numerous forums- w-a-y, t-o-o many possibilities to sort through... tired of pulling my hair and throwing things around the apartment... can anybody help?

tech specs, event log description, and 2 zipped files @ skydrive (msinfo32 & minidump), in that order, are below:

Acer Aspire 5532 notebook
OS: MS Win 7 Home Premium 64-bit
AMD Athlon 64 TF-20 (512KB L2, 1.60 GHz)
3gb DDR2 667 SDRAM
160 gb hdd
Motherboard: AMD 780G
ATI Radeon HD3200 graphics

Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-06-22T19:06:07.572822700Z" />
<EventRecordID>3014</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>1tinsoldier-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">68</Data>
<Data Name="BugcheckParameter1">0xfffffa8002a36580</Data>
<Data Name="BugcheckParameter2">0xeae</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

2 zipped files located at skydrive:

msinfo32_files -
msinfo32_files.zip - Windows Live

minidump_files -
minidump_files.zip - Windows Live

ttran · 23 Jun 2010

Hi and welcome

The bugcheck indicated 2 causes of your BSODs. First one is TfFsMon.sys, which is driver for Threadfire

I would suggest to uninstal threadfire to see if BSODs go away

Secondly, the bugcheck indicated mfehidk.sys, which I believe is component of Mcafee anti-virus software. Third party security software are well known for causing BSODs and Mcafee is not an exception. I would suggest u to remove Mcafee completely for testing.

If you want to have something else to protect your computer while not having Mcafee, please use this free well-known anti-virus and not known for causing BSODs:
http://www.microsoft.com/security_essentials

Here is the bugcheck:

Code:

BugCheck 44, {fffffa8002a86010, eae, 0, 0}
Unable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
Unable to load image \SystemRoot\System32\DRIVERS\avasdmft.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avasdmft.sys
*** ERROR: Module load completed but symbols could not be loaded for avasdmft.sys
Probably caused by : mfehidk.sys ( mfehidk+251b2 )
Followup: MachineOwner
---------
BugCheck 44, {fffffa8004cc4010, eae, 0, 0}
Unable to load image \SystemRoot\system32\drivers\TfFsMon.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for TfFsMon.sys
*** ERROR: Module load completed but symbols could not be loaded for TfFsMon.sys
Unable to load image \SystemRoot\System32\DRIVERS\avasdmft.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avasdmft.sys
*** ERROR: Module load completed but symbols could not be loaded for avasdmft.sys
Probably caused by : TfFsMon.sys ( TfFsMon+7a30 )
Followup: MachineOwner
---------

Let us know if you need help

Tuan

Lordbob75 · 23 Jun 2010

In addition Tuan, I found that Trustport AV was the cause of his latest.

You need to remove this AV (or more than one). If you do have more than one AV, that is a HUGE problem, and very possibly is the cause of this.
I see that you have Macafee, TrustPort, maybe a third? Either way, remove all but one.

~Lordbob