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Windows 7: A serious unknown error


23 Jun 2010   #1

Windows 7 Home Premium 64-bit
 
 
A serious unknown error

I bought my computer less than a year ago from Best Buy and after 30 days I bought it I notice serious lag, sound crackling, and sound buzzing at the same time. This happens when I am playing "demanding" games suchs as fallout 3, crysis, call of duty 4, bad company 2 etc.., though it happens more in game than the other and it sometimes happen when I am just listening to music. When I go into event logs, there is no log on the problem that I am having during the time of the incident.

I think it is a hardware related problem because a few months ago, I reformated my computer to see if it was a software-related problem but it was not. I know that it's not my video card because I used 2 different video cards and the problem still occurs. The whole thing started when I installed Bad Company 2 in the first place but I don't have it installed anymore. my computer is still under warrenty but Acer won't just let me send it the computer without me telling them the problem, but I don't really know.

The only thing I can think of that's causing these very annoying problem is Windows 7, my motherboard, my power supply, ram, my processor, and/or computer dust.

Computer specs: Acer M5802 desktop
Windows 7 Home Premium x64
8 GB DRR2 RAM
Intel Core 2 quad Q8400 2.66 ghz
750 GB HDD
*Nvidia Geforce GT 220 1 GB* (OEM)/ ATI radeon HD 5770 1 GB

*NOTE* the GT 220 came with the computer.

My System SpecsSystem Spec
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23 Jun 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Sound--, check your audio card and driver.
My System SpecsSystem Spec
24 Jun 2010   #3

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by richc46 View Post
Sound--, check your audio card and driver.
I have the lastest sound driver and stuff. Even if I disable my sound card, I can still see the lag happening. I googled about this problem and i think 2 peple have the same or similar probem as me and we all 3 have Acer M5802
My System SpecsSystem Spec
.


24 Jun 2010   #4

Windows 7 Home Premium 64-bit
 
 

i'll try to get a sound recorder and record it so I can let u guys hear how it sounds like when it is happening, it's pretty intense especially in call of duty 4.
My System SpecsSystem Spec
24 Jun 2010   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Try in safe mode. During boot hit f8 rapidly and quickly.

If that does not work
Try this
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

We can determine the problem depending upon which works, if any.
My System SpecsSystem Spec
24 Jun 2010   #6

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by richc46 View Post
Try in safe mode. During boot hit f8 rapidly and quickly.

If that does not work
Try this
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

We can determine the problem depending upon which works, if any.
Am I able to play games in safe mode or in clean boot? Because that is the easiest way for me to see if the problem disappear and it happens like around 60% of the time when I am playing games.
My System SpecsSystem Spec
24 Jun 2010   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You will be able to, in clean boot. Try safe mode and find out
My System SpecsSystem Spec
24 Jun 2010   #8

Windows 7 Home Premium 64-bit
 
 

safe mode dones't start up. on the internet it says to press F8 before u see the windows splash screen. I tried pressing F8, holding F8, and spamming F8. It just makes a werid sound from my computer.
My System SpecsSystem Spec
24 Jun 2010   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

F8 during boot press quickly and rapidly Do not jut hold it. Rapidly hit it.

If it does not work, use the clean boot as I mentioned.
My System SpecsSystem Spec
24 Jun 2010   #10

Microsoft Window 7 Professional 32 bit
 
 

Actually, if you go to msconfig ( click Start, Run, and then type in msconfig and hit Enter) the system configuration utility box comes up.
You should see several tabs across the top. One of them, when selected, has, in the middle of the page, a box you can check that says "Safe Boot". . check that box, and then click Apply and Ok and it will prompt you to restart the computer. .
do this, and then it will boot up in Safe Mode. .
????Can we do this Richard
My System SpecsSystem Spec
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 A serious unknown error




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