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Windows 7: BSOD-sad panda- Please help.


25 Jun 2010   #1

Windows 7 (64) Ultimate
 
 
BSOD-sad panda- Please help.

I'm running Windows 7 (64x) Ultimate and have never had any problems until now. Today 3 BSODs already. I've attached the mini dump files. I've tried analyzing them. I'm a novice at this...but I think it might be a video driver issue. My video card is NVIDIA GeForce 8400M GS. I haven't had any problems in the past...so why now? Your help would be greatly appreciated. Thank you so much.

My System SpecsSystem Spec
.

25 Jun 2010   #2

windows 7 rtm ultimate build 7600 x86
 
 

Hey meepzzz

just do the 1st aid of it...
do a driver update of every driver installed in ur pc...n then checkout....
so do these simple 1st aid job and den if everything is ok dont go 4 the dump...
see if this works...
My System SpecsSystem Spec
25 Jun 2010   #3

Windows 7 Ultimate x64, Mint 9
 
 

All the BSoDs are exactly the same, caused by your NVidia Graphics driver, nvlddmkm.sys.

Update the driver, hopefully that will fix it.
More information on the x116 stop code here: [2-Int] STOP 0x116: VIDEO_TDR_ERROR troubleshooting - Windows 7 Forums

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\David\AppData\Local\Temp\Temp1_Minidump-4.zip\Minidump\062310-22089-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e4a000 PsLoadedModuleList = 0xfffff800`03087e50
Debug session time: Wed Jun 23 15:16:26.532 2010 (UTC - 7:00)
System Uptime: 0 days 1:25:02.374
Loading Kernel Symbols
...............................................................
................................................................
.................................................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800b5f1010, fffff88004a40110, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+15110 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800b5f1010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004a40110, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+15110
fffff880`04a40110 48895c2420      mov     qword ptr [rsp+20h],rbx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`06dcb9c8 fffff880`03e5cef8 : 00000000`00000116 fffffa80`0b5f1010 fffff880`04a40110 00000000`00000000 : nt!KeBugCheckEx
fffff880`06dcb9d0 fffff880`03e5cc02 : fffff880`04a40110 fffffa80`0b5f1010 fffffa80`0c194d50 fffffa80`0c187410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06dcba10 fffff880`05560f07 : fffffa80`0b5f1010 00000000`00000000 fffffa80`0c194d50 fffffa80`0c187410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`06dcba40 fffff880`0558ab75 : 00000000`ffffffff 00000000`0004fcc3 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`06dcbb20 fffff880`055892bb : 00000000`00000102 00000000`00000000 00000000`0004fcc3 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`06dcbb50 fffff880`0555c2c6 : ffffffff`ff676980 fffffa80`0c187410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`06dcbbf0 fffff880`05588e7a : 00000000`00000000 fffffa80`070785b0 00000000`00000080 fffffa80`0c187410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`06dcbd00 fffff800`0315fa86 : 00000000`fffffc32 fffffa80`0bbba060 fffffa80`03cd1740 fffffa80`0bbba060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`06dcbd40 fffff800`02e98b06 : fffff800`03034e80 fffffa80`0bbba060 fffff800`03042c40 fffff880`01459534 : nt!PspSystemThreadStartup+0x5a
fffff880`06dcbd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+15110
fffff880`04a40110 48895c2420      mov     qword ptr [rsp+20h],rbx

SYMBOL_NAME:  nvlddmkm+15110

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ac791b5

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
~Lordbob
My System SpecsSystem Spec
.


25 Jun 2010   #4

Windows 7 (64) Ultimate
 
 

Thanks for the quick replys. You guys are awesome here. I updated the driver and hopefully it won't crash again. Happy panda!
My System SpecsSystem Spec
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 BSOD-sad panda- Please help.




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