BSOD crash during games

Jonathan k · 25 Jun 2010

Hello
I bought a custom built computer about a year ago. Ive had frequent BSOD's while playing games, they seem to occur pretty randomly.This is the error report I recieve.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800503F038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\062510-22812-01.dmp
C:\Users\Daniel\AppData\Local\Temp\WER-58343-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Ive tried changing operating system from Vista to Windows 7, updating my Nvidida drivers and reducing background processes, nothing has worked .
I really just need someone to diagnose what component of my system is crashing, so i can upgrade or replace it. Plzzz Help

jason786 · 25 Jun 2010

Hi Jonathan

If you are receiving blue screens, then please follow this guide https://www.sevenforums.com/crash-loc...d-problem.html

Upload the .dmp here

Tews · 25 Jun 2010

A stop error code of 0x124 is a general hardware error. It is nearly impossible to pin-point the specific problem, but here is a good thread for what it means and what to try to resolve... because this is a hardware problem, you need to fill out your system specs as completely as possible ...

Stop 0x124 - what it means and what to try

Jonathan k · 25 Jun 2010

Heres the dump file.

jason786 · 25 Jun 2010

Jonathan k said:

Heres the dump file.

As Tews said, the blue screens are caused by a hardware error

Try following the link he sent you

Jonathan_King · 25 Jun 2010

Hello Jonathan K,

In addition to following this link, as Tews suggested, I also suggest removing PC Tools. I have seen it cause BSODs before.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_062510-22812-01.zip\062510-22812-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e5d000 PsLoadedModuleList = 0xfffff800`0309ae50
Debug session time: Fri Jun 25 08:03:51.109 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:09.906
Loading Kernel Symbols
................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800503f038, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800503f038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031c46b0 fffff800`03117a79 : fffffa80`0503f010 fffffa80`036eb040 00000000`0000000c 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031c4bd0 fffff800`02ff95a7 : fffffa80`0503f010 fffff800`030725f8 fffffa80`036eb040 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031c4c00 fffff800`02f61b85 : fffff800`030d4360 fffffa80`042339a8 fffffa80`042339a0 fffffa80`036eb040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031c4c40 fffff800`02eda861 : fffff880`010c9e00 fffff800`02f61b60 fffffa80`036eb040 fffffa80`036eb040 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031c4c70 fffff800`03172a86 : 41a3f0a5`04a7f105 fffffa80`036eb040 00000000`00000080 fffffa80`0366b890 : nt!ExpWorkerThread+0x111
fffff880`031c4d00 fffff800`02eabb06 : fffff880`02f63180 fffffa80`036eb040 fffff880`02f6dfc0 f3f01b00`f7f10155 : nt!PspSystemThreadStartup+0x5a
fffff880`031c4d40 00000000`00000000 : fffff880`031c5000 fffff880`031bf000 fffff880`03790550 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800503f038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031c46b0 fffff800`03117a79 : fffffa80`0503f010 fffffa80`036eb040 00000000`0000000c 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031c4bd0 fffff800`02ff95a7 : fffffa80`0503f010 fffff800`030725f8 fffffa80`036eb040 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031c4c00 fffff800`02f61b85 : fffff800`030d4360 fffffa80`042339a8 fffffa80`042339a0 fffffa80`036eb040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031c4c40 fffff800`02eda861 : fffff880`010c9e00 fffff800`02f61b60 fffffa80`036eb040 fffffa80`036eb040 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031c4c70 fffff800`03172a86 : 41a3f0a5`04a7f105 fffffa80`036eb040 00000000`00000080 fffffa80`0366b890 : nt!ExpWorkerThread+0x111
fffff880`031c4d00 fffff800`02eabb06 : fffff880`02f63180 fffffa80`036eb040 fffff880`02f6dfc0 f3f01b00`f7f10155 : nt!PspSystemThreadStartup+0x5a
fffff880`031c4d40 00000000`00000000 : fffff880`031c5000 fffff880`031bf000 fffff880`03790550 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

1: kd> lmtsmn
start             end                 module name
fffff880`00eb4000 fffff880`00f0b000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`00c4d000 fffff880`00c58000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`00c1a000 fffff880`00c23000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00c23000 fffff880`00c4d000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`00d3a000 fffff880`00dfa000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01940000 fffff880`01970000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00cdc000 fffff880`00d3a000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01000000 fffff880`01073000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`01970000 fffff880`0197e000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`0192a000 fffff880`01940000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0198a000 fffff880`01993000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`0197e000 fffff880`0198a000   dump_ataport dump_ataport.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01993000 fffff880`019a6000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`010e5000 fffff880`010f9000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01099000 fffff880`010e5000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`0122b000 fffff880`01235000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`018f0000 fffff880`0192a000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`0142b000 fffff880`01475000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`02e14000 fffff800`02e5d000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`018e7000 fffff880`018f0000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff800`00bd2000 fffff800`00bdc000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`01200000 fffff880`0121a000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01400000 fffff880`0142b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`00c84000 fffff880`00cc8000   mcupdate mcupdate.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`00c00000 fffff880`00c1a000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00f14000 fffff880`00f1e000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01131000 fffff880`0118f000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`018d5000 fffff880`018e7000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`014ae000 fffff880`015a0000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`015a0000 fffff880`01600000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff800`02e5d000 fffff800`03439000   nt       ntkrnlmp.exe Sat Feb 27 02:55:23 2010 (4B88CFEB)
fffff880`01253000 fffff880`013f6000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`00f5e000 fffff880`00f73000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f1e000 fffff880`00f51000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00fe4000 fffff880`00feb000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00feb000 fffff880`00ffb000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`010f9000 fffff880`01131000   PCTCore64 PCTCore64.sys Thu Nov 05 17:22:42 2009 (4AF35032)
fffff880`0121a000 fffff880`0122b000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00cc8000 fffff880`00cdc000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`0189b000 fffff880`018d5000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`01475000 fffff880`0147d000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`01601000 fffff880`017fe000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`00f51000 fffff880`00f5e000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`00f73000 fffff880`00f88000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f88000 fffff880`00fe4000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0118f000 fffff880`011db000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`00e01000 fffff880`00ea5000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00ea5000 fffff880`00eb4000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00f0b000 fffff880`00f14000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
Mini Kernel Dump does not contain unloaded driver list

The other Jonathan K.